Mercedes-Benz Of Kansas City

The customer service was outstanding. Kevin was very kind and helpful. I would recommend him to anyone that has a need for a new or gently used car. Jim Steele - Columbia, MO kind and helpful. I would recommend him to anyone that has a need for a new or gently used car. Jim Steele - Columbia, MO More

Dave Sherman was a very likeable, knowledgable and honest person. We were in the market for a new or used automobile, and our decision came down to the E350 we eventually purchased, or a brand new vehicle f person. We were in the market for a new or used automobile, and our decision came down to the E350 we eventually purchased, or a brand new vehicle from another dealer. I can honestly say that Dave's excellent work in selling us the E350 and getting us financed is what made the difference, and resulted in our purchase of the used E350. In my past experience, buying a new car has been an unpleasant experience, but Dave made it enjoyable. With regard to the dealership, it was new, clean, roomy, and the service bay was incredible. I was very impressed with the post-sale services available, such as the free car wash, and other service options. More

Purchased a certified car. Someone did not drive the car. Very rough pulls bad. Brought in to get resolved. Have to bring back in not resolved Very rough pulls bad. Brought in to get resolved. Have to bring back in not resolved More

I had a great experience and I would love to purchase my next car from them again. Everyone was helpful and very friendly. I couldnt ask for anything more. next car from them again. Everyone was helpful and very friendly. I couldnt ask for anything more. More

Experience purchasing my new car was one of the best I have ever had. I was treated with respect, always greeted when I walked into the dealership, and was given as much time as I needed to make a decisi have ever had. I was treated with respect, always greeted when I walked into the dealership, and was given as much time as I needed to make a decision. Dave spent a lot of his time finding just the car I wanted with my requested extras plus helped me get a very fair price. He spent over 1.5 hours during delivery of the car to make sure I understood everything and offered to spend more time if needed. I specifically decided on the Benz over a new Audi because of the dealership experience and look forward to a long relationship. More

The issues I have is the quality of a new car lease. I have hail damage, my windshield is damaged and a hook on the inside of my car was broken off which I didnt see till the morning after I bought my car have hail damage, my windshield is damaged and a hook on the inside of my car was broken off which I didnt see till the morning after I bought my car. The day after I bought my car the battery died so I needed to have my battery jumped and then I had to drive around for 40 minutes wasting both my time and my gas.3-days after buying my car the "Service A" light came on saying it needs service with only 2oo mile on the car. I think when you are buying a $60,000 car you should be able to drive it off the lot with no issues. I also believe that I should not have to waste my time at the dealership dealing with so many small problems. The dealership should make sure that the new cars on their lot are ready to be sold! More

I already had my mind set to purchase a Smart Fortwo, but I already had my mind set to purchase a Smart Fortwo, but wanted to do a test drive to be 100% sure. Dave was more than helpful on one of the hot I already had my mind set to purchase a Smart Fortwo, but wanted to do a test drive to be 100% sure. Dave was more than helpful on one of the hottest days of the year. He understood that I had already researched what I wanted on the car and did not try selling anything more. I LOVED the fact that he was just as excited as I was about putting together the color and options that I wanted. I was honestly pretty shocked that, after saying I would be back the next week to sign papers, he had full confidence that I would. Most other salesmen would look at that as a customers excuse to leave. The overall experience was so fantastic. The other members of the sales team were very friendly and stopped in to chat as we waited on phone calls. The team at MBKC treated me like a guest at their home. Courteous, Friendly, and Helpful are just a few of the words to describe them! Great Place!! 5 stars!! More

I visted this dealership to purchases a pre-owned certified vehilce and all employees with which I interracted where very polite, courteous and professional. I am a tough negoiatior, yet the negotia certified vehilce and all employees with which I interracted where very polite, courteous and professional. I am a tough negoiatior, yet the negotiation process was very pleasant. I have not yet utilized the dealership for service so I cannot render opinions on that yet. So for I recommend them highly. More

We were looking for a car and going to Mercedes-Benz of Kansas City was a easy painless experience. They worked well with us on figuring out numbers and were very friendly! Kansas City was a easy painless experience. They worked well with us on figuring out numbers and were very friendly! More

I am from St. Louis, MO and was in Kansas City visiting a friend. Went to MBKC just to see what inventory they had. Had been shopping off and on in St. Louis for 4 months with no luck in finding the car I friend. Went to MBKC just to see what inventory they had. Had been shopping off and on in St. Louis for 4 months with no luck in finding the car I wanted and I did not care for the experience at all. St. Louis has 3 MB dealerships and found that MBKC had the model I was interested in. Took a test drive and went in to get more information with Fernando and found that they worked with the USAA purchase program. After they explained the offer I really got interested. They offered me a fair trade-in price for my car and next thing I knew I was driving a new E class back to St. Louis. This was the best buying experience that I ever had with a dealer. Fernando was very professional and knowledgable. I felt they wanted to make the sale but were concerned with how comfortable I was. Tony Allen explained the offers after the purchase and I never felt that I was being "sold" in any way. I would refer any of my friends to Fernando anytime. Am very happy with the car and the whole experience. More