Mercedes-Benz Of Tacoma

I worked with Jennifer (Service Advisor) in Fife Washington for the second year in a row. She was fantastic with customer service at Sprinter Service! The MBS RV Sprinter service work was spot on Washington for the second year in a row. She was fantastic with customer service at Sprinter Service! The MBS RV Sprinter service work was spot on in every aspect giving me a piece of mind as my wife and I travel around the county this year visiting the National Parks. Dave J. More

I’d like to give this dealership a solid five star rating; however, I simply can’t do that. This dealership rates good, but leaves and bit of room for improvement. Let’s start with the good stuff. My rating; however, I simply can’t do that. This dealership rates good, but leaves and bit of room for improvement. Let’s start with the good stuff. My service advisor Jessica Reyes is an amazing human being. I had a couple of issues with my new Mercedes and Jessica worked hard to ensure the techs got everything figured out in a timely manner. She provided regular updates on the status of my repair and seemed genuinely interested in her customers. I can’t say enough good things about Jessica. Next honorable mention is Jim Moser. Jim is a sales rep in the parts department. He’s quick and efficient, but also personable and kind. He too takes a genuine interest in the customers’ needs. Now, the not so good stuff. Darryl Hares (assistant service manager) seems quick to dismiss customers’ concerns and can be downright harsh. I observed this on both the morning and afternoon of 3/8/21 during drop off and pick up of my vehicle. I personally observed his demeanor change in a matter of seconds from content to salty when talking to customers. I had a short interaction with Jim while discussing software updates for my car. Later, I attempted to make small talk with the guy and I was brashly dismissed. I watched Darryl treat a couple of customers the same way while I was waiting. Overall, I had a positive experience at this dealership as I always do. Comparing this experience to the experience I had at Mercedes of Bellevue a couple of weeks ago, I would say Mercedes of Tacoma is a better dealer in every single way. The sales and service staff at Mercedes of Bellevue is atrocious at best. Mercedes of Tacoma has room for improvement, but is very good at taking care of its clients. This dealership has always treated me fairly. I would definitely recommend this dealership to my own friends and family. More

The service experience was really great and Derek was amazing he kept me updated of the work and status of the parts that he needed to complete the job amazing he kept me updated of the work and status of the parts that he needed to complete the job More

Long wait time, no water available, poor work space area. High cost w/no car wash which is standard. Staff was friendly and recognized the wait time and lack of bottled water. High cost w/no car wash which is standard. Staff was friendly and recognized the wait time and lack of bottled water. More

I was surprised after keeping my AMG GT for 2 days it wasn't washed when I picked it up. I had some paint overspray on the windshield probably from a freeway spray and after letting them know they didn't wasn't washed when I picked it up. I had some paint overspray on the windshield probably from a freeway spray and after letting them know they didn't even try or suggest a way to clean it. More

Friendly staff and clean surrounding. The car that I owned now is the fourth I bought from this facility. Only once was I disappointed with their service. owned now is the fourth I bought from this facility. Only once was I disappointed with their service. More

Great service experience. They really keep you informed of what is going on, problems found, work that will be required in the future, etc, to help you really plan and make the best decision for your situa of what is going on, problems found, work that will be required in the future, etc, to help you really plan and make the best decision for your situation. I've always had good experiences here! More

The Customer service at Mercedes-Benz of Tacoma is nothing less than deplorable. I would highly caution anybody from purchasing or taking a vehicle to Mercedes-Benz of Tacoma. We have had an on-goin nothing less than deplorable. I would highly caution anybody from purchasing or taking a vehicle to Mercedes-Benz of Tacoma. We have had an on-going mechanical concern and issue with our vehicle since purchase. We intend to take our business outside of Larson Motors for any future vehicle purchases. It became very clear to us that they operate on a "now" business mentality or business model. Sadly, we feel they have really missed the mark as problems can certainly lead to opportunities in disguise and it's not just the sale of a vehicle to us, it's what you do after the sale that keeps the customer forever. Well, you lost us... More

Very attentive care and service. Vehicle was washed and vacuumed and returned promptly. We drive all the way from Port Angeles to receive the care and attention we receive from M-B Tacoma. vacuumed and returned promptly. We drive all the way from Port Angeles to receive the care and attention we receive from M-B Tacoma. More

For this to be my daughter's 1st experience at buy her 1st car at the age of 16 for her sweet 16 birthday. She was amazed at the sales lady Victoria in how well she knew the CLA 250 so well at helping bu 1st car at the age of 16 for her sweet 16 birthday. She was amazed at the sales lady Victoria in how well she knew the CLA 250 so well at helping build her car with all the safety features. Amazing experience. Lets not forget the manager Brandon.. His word is his word. Well respected More