Mercedes-Benz Of Tacoma

I would like to thank Arnie for doing a great job walking me through the whole process in buying my van. You’re awesome. Highly recommended. walking me through the whole process in buying my van. You’re awesome. Highly recommended. More

Owen and Jose did a great job from start to finish with our purchase of a pre-owned Crosstrek - friendly and helpful, working into the evening hours. our purchase of a pre-owned Crosstrek - friendly and helpful, working into the evening hours. More

Although we scheduled the service two weeks ahead of time, the dealership was not prepared. After performing maintenance and warranty issues, the dealership called to say the car was finished except fo time, the dealership was not prepared. After performing maintenance and warranty issues, the dealership called to say the car was finished except for the auxillary battery which would be in the next day. I specifically asked if both warranty issues were resolved and was told "Yes". The next day the dealership called and said that the auxillary battery was installed, but unfortunately the airbag warranty issue wasn't finished because they ordered the wrong one. This was after they told me it was done the day before. When my husband picked up the car, they told him a different story. They told him that they ran out of the airbags. I really don't understand how they could so mixed up. Also the mileage wasn't reset. It if very unfortunate that we were told three different things when we communicated with the dealership. We live an hour away from the dealership and will need to make another trip to get maintenance we already scheduled. More

This is my second Mercedes from this dealer and I an very satisfied with the sales team answering questions and the service department appears organized and works nicely with me. My sales person is not list satisfied with the sales team answering questions and the service department appears organized and works nicely with me. My sales person is not listed but he was helpful during the purchase. More

Jim Fostor was great. We would probably buy another van from this dealership . Much better build quality then our previous van. So far only minor issues . from this dealership . Much better build quality then our previous van. So far only minor issues . More

Terrible experience. Went in for a simple car wash, waited 40 minutes, car never moved while 3 people ran around putting on license plates. No one seemed to care at all. They were more concerned abou waited 40 minutes, car never moved while 3 people ran around putting on license plates. No one seemed to care at all. They were more concerned about putting on the license plates. So I asked for my keys and left. More

The service department's commitment to provide unmatched customer-focused service is greatly appreciated. Service advisor Michael Roberts provided me with accurate and detailed information about the issues customer-focused service is greatly appreciated. Service advisor Michael Roberts provided me with accurate and detailed information about the issues on my car. I'm thankful for his professionalism and friendly demeanor. More

The entire experience was first rate, from the quality of the waiting room area and amenities therein to the length of time it took for technicians to complete the work. I was told that the combined four pr the waiting room area and amenities therein to the length of time it took for technicians to complete the work. I was told that the combined four procedure would take approximately three hours, and I was leaving the service center by three hours on the dot from the time I entered. As far as I am aware, everything was done correctly, and my vehicle was returned to me spotless. More

This was the first-time service visit for my Sprinter motorhome. It needed a couple of warranty issues looked at and several recall items. The advisor Derek was great and communication was good. I motorhome. It needed a couple of warranty issues looked at and several recall items. The advisor Derek was great and communication was good. I had to tow my car to the dealership so I would have a way to get home while the work was done. There is very little room for parking and disconnecting a toad. I visited the dealership the day before to plan my arrival. I suggest the dealership provide guidance on the website for where to park, disconnect, etc. Also, my motorhome was parked overnight at Johnson RV. The advisor drove me there in a small car to pick it up. I think this is unacceptable during the pandemic. I wish I would have opted out and walked.. The dealership should clearly explain this giving the option to walk when picking up the rig. Better yet, the unit should be at the dealership for customer pickup Improving this should be a priority. More

We have purchased our last five Mercedes through this particular Mercedes-Benz dealer in Fife and we have been very happy each time. Jim Foster has been very helpful to my wife and myself. He has helpe particular Mercedes-Benz dealer in Fife and we have been very happy each time. Jim Foster has been very helpful to my wife and myself. He has helped make each purchase a great experience. He takes time to help us find the right Mercedes and answers all of our questions. No pressure. Also the finance department was friendly and took plenty of time with us. We have also been very satisfied when we have brought the vehicles in for regular service. More