Mercedes-Benz Of Tacoma

Service was not even started on my vehicle the day of the appointment. I was not able to talk to Jennifer when I called in to check on the vehicle, I could only leave a voice message and she never responded appointment. I was not able to talk to Jennifer when I called in to check on the vehicle, I could only leave a voice message and she never responded. I had to call the general number and have someone else check on my vehicle. On the positive side, the offer of a LYFT ride was very helpful. More

Brian Nelson is fabulous to work with. The 20,000 mile Brian Nelson is fabulous to work with. The 20,000 mile maintenance was completed on my car a month ago. Brian has gone above and beyond in a custome Brian Nelson is fabulous to work with. The 20,000 mile maintenance was completed on my car a month ago. Brian has gone above and beyond in a customer service role as he tries to get the vendor who does the automask to redo and fix problems with the automask. It is under warranty, but their workmanship of late is way below par. The car will be back in on the 26th of August and with Brian’s leadership, I hope they fix it correctly this time. Brian Nelson provides excellent customer service and really knows these cars well. More

I appreciate the unsolicited updates of the progress of the service. Also, the inquiry to determine personal needs. Staff are friendly and professionally personable. Thank you. the service. Also, the inquiry to determine personal needs. Staff are friendly and professionally personable. Thank you. More

Dealership is good, they try they best. One thing is I don’t like it’s curtesy car wash, need work on it. That people don’t have to wait for 2 hour to wash car. don’t like it’s curtesy car wash, need work on it. That people don’t have to wait for 2 hour to wash car. More

Our appointment was Thursday they over booked and no one called Thursday to let us know. I text twice on Friday before any reply. nothing happen till Monday. was disappointed in the lack of communications called Thursday to let us know. I text twice on Friday before any reply. nothing happen till Monday. was disappointed in the lack of communications . our advisor was suppose to be Jennifer, but ended up being Erik More

The service was performed on time, plus clear documentation of what was completed was provided. I also learned of a new service that Larson provides for car pick up that will save me valuable tim documentation of what was completed was provided. I also learned of a new service that Larson provides for car pick up that will save me valuable time next time I need service done. More

Great service and friendly staff the car was cleans and ran well the dealership was close to home and provided an excellent loaner car. Everlasting good experience ran well the dealership was close to home and provided an excellent loaner car. Everlasting good experience More

This Mercedes Dealership was not my “home” dealership. I made the appointment while we are on vacation. The Fife, WA dealership was extremely customer serviced based. They were very polite and provided grea made the appointment while we are on vacation. The Fife, WA dealership was extremely customer serviced based. They were very polite and provided great customer service. I will go there again. More

Took care of the recalls on my Tiffin Wayfarer Sprinter chassis and updated the firmware on the MBX system in a very timely manner. Very convenient location. chassis and updated the firmware on the MBX system in a very timely manner. Very convenient location. More

John M listened to the vehicle requirements wanted and did a great job to match me to that vehicle, within my price range. Ended up with a fun vehicle to drive. Thanks John 👍 did a great job to match me to that vehicle, within my price range. Ended up with a fun vehicle to drive. Thanks John 👍 More