Mercedes-Benz Of Tacoma

Thank you for the loaner and great service to my E350 Erik! I’ll be back for my wiper arm installation. Have a great day Erik! I’ll be back for my wiper arm installation. Have a great day More

Erik was very nice for him 5 stars but for the service it took about 5 days for my car to be ready they give it back all dirty with bird poop LOL took about 5 days for my car to be ready they give it back all dirty with bird poop LOL More

Terrible customer service We leased a 2020 SLC 300 here. They promised us the sun and the moon. We paid our first month lease , signed the paperwork, and were promised that we We leased a 2020 SLC 300 here. They promised us the sun and the moon. We paid our first month lease , signed the paperwork, and were promised that we would have the car that we had leased on paper in a weak's time. The process of leasing and the paperwork took a whole day. It was our worst car purchase experience. it took them two two weeks and when we finally got the car, it had half the features that we had originally asked for. It had some other features, but not the ones that we had asked for. It took them two months to give us our license plates and registration because of some mistake that they had made. As for services, they promised that we would have free car washes. Twice so far we have driven out there, waited for over half an hour and driven back without a wash. Everything takes forever at this dealership. I do not recommend this place to anyone. We are planning to lease a new mercedes at the end of the current lease. we also want to trade our Subaru for a C300 4matic but it is never going to be at this dealership. I am taking my complaint to Mercedes of America as well. I do not think this dealership is a good representative of Mercedes of America. We love our Mercedes and recommend it to everyone as a great car. But we cannot say the same about this dealership. Take your business somewhere else. More

Mercedes-Benz Of Tacoma B Service was done on my Benz. I was told 4.5 Hours to wait for my service, but i was surprised to get it in 3 Hours. The service area was comfortable B Service was done on my Benz. I was told 4.5 Hours to wait for my service, but i was surprised to get it in 3 Hours. The service area was comfortable and everyone was very nice. More

My experience with you dealership was fantastic My sales person was wonder, polite, kind and if I need to purchase a car again I would defiantly come back to your dealership again. Your finance depa My sales person was wonder, polite, kind and if I need to purchase a car again I would defiantly come back to your dealership again. Your finance department was great as well, he really looked after me and got me the best rate. More

most services done. Car ready in timely manner. Once again the transmission was not serviced. I am told (again) that it is not yet due. Car is 4 years old, service the transmission. Once again the transmission was not serviced. I am told (again) that it is not yet due. Car is 4 years old, service the transmission. More

New Car It was my first time leasing a car and Chris tried his best to secure a great car for me, which I am very grateful for, and he did. He made the proces It was my first time leasing a car and Chris tried his best to secure a great car for me, which I am very grateful for, and he did. He made the process tolerable and straight forward. He also helped me receive a free detail on the car in a timely manner, as I was not too happy with scratches and abrasions on a new car's paint. However, the finance section of the process could have been more transparent as Emil could have been more assistive and more clear on explaining every important number on papers as, such as what the total price and cost of the car entails. More

Erick, and the staff made everything i was going through a lot easier. They treated me like they cared about my problems. I was very happy i took my car to them a lot easier. They treated me like they cared about my problems. I was very happy i took my car to them More

Keeps you waiting Poor and took too long. I called and made a appointment, to have a service done, along with my service A1. They did not do the service I request. I wa Poor and took too long. I called and made a appointment, to have a service done, along with my service A1. They did not do the service I request. I was told it would take about a hour when I made my appointment. I was there for 3 hours. Did not vaccum the car well, and had to leave in a wet car. They did not run the car through the dryer. And last, an employee was not wearing a mask. More

Always something found additional wrong that never happened before , The adding on of credit card fees at xxx after work is done with no prior explanation is petty , lacks ethics , and possibly unla happened before , The adding on of credit card fees at xxx after work is done with no prior explanation is petty , lacks ethics , and possibly unlawful . Lack of communication and responses to your "text" systems .. Mercedes should be better and more human .. I 16 canceled s550 service More