Mercedes-Benz Of Tacoma

Great experience . It was great working with Arnie Manansala. He showed me a lot about the car. The wife, our daughter and the wife's sister enjoyed talking with him. . It was great working with Arnie Manansala. He showed me a lot about the car. The wife, our daughter and the wife's sister enjoyed talking with him. More

great service dept. Monica is the best. She took care of me and I am delighted. I have one recommendation that would greatly help! I called to find out the status of Monica is the best. She took care of me and I am delighted. I have one recommendation that would greatly help! I called to find out the status of my car. Monica was not available , so I called the operator and asked if have someone walk over to ask Monica to call me. She said she was the only person there and that was not possible. I found it frustrating . I needed to find out if I could get my car that evening. I decided to drive from Lakewood to the dealership to find out. No, it was not ready . Please figure out a way, if the service staff is busy a BETTER way to find out the status of your car... More

Erik got me in right after I arrived (early)...had all info on my issues...got all but one issue resolved...part has to be ordered... info on my issues...got all but one issue resolved...part has to be ordered... More

Fantastic service experience! Erik was very friendly, communicative and efficient. He even found a recall that was due on my car and took care of it for me. The added bonus was tha Erik was very friendly, communicative and efficient. He even found a recall that was due on my car and took care of it for me. The added bonus was that I received a free alignment out of it which, was needed and it didn't cost me a penny. I would highly recommend Larson Mercedes in Fife and when your there, go see Erik!! More

I was able to set my car for tire replacement one day prior and was able to get an appointment the following day. Quick service, excellent service advisors. My only issue is with the phone service, it’s prior and was able to get an appointment the following day. Quick service, excellent service advisors. My only issue is with the phone service, it’s quite difficult to get someone on the phone at times. More

Excellent service and superior customer service It’s always been a pleasant experience to deal with the people at Mercedes Tacoma. Oscar Cerna is the best service consultant ever, He knows what he It’s always been a pleasant experience to deal with the people at Mercedes Tacoma. Oscar Cerna is the best service consultant ever, He knows what he’s doing, always understands the issues, and he gets things done in a very efficient and expedited manner. Many kudos to Oscar. I appreciate his dedicated efforts. More

Good service as always Overall good service. When I made the reservation that forgot to tell me they had moved locations. Opps. Also they never ask if i have any service cou Overall good service. When I made the reservation that forgot to tell me they had moved locations. Opps. Also they never ask if i have any service coupons are mention them to me. Which they email me monthly but often times done know a thing about. That would be nice for them to know about those. Also didn't check and fill DEF tank which is usually part of service. But overall, excellent service and I'll be back again. More

Disorganized / poor communication The good: Got a great price on a used minivan and dealt with a very friendly and helpful salesperson named Cathy. The bad: Trying to schedule and The good: Got a great price on a used minivan and dealt with a very friendly and helpful salesperson named Cathy. The bad: Trying to schedule and complete service. The van was very new in the inventory, and had not been cleaned after obtaining from the previous owners. It also had a dent. The van was sold to me on the promise that it would receive a detail and the dent would be repaired. I took the van home on the promise that the service department would be in close contact to schedule the service. Scheduling the initial service was frustrating - I had to call several times and reach out to our salesperson before finally getting an appointment. After the appointment, I struggled again to get timely communication on when the van would be ready to pick up. I had to call or text several different people. Finally I was told that it was ready; and upon pickup I discovered that although the dent had been fixed, the detailing had not been done - at all. It was the end of the day and I had no choice but to go back home. To the dealership's credit, they did offer to come pick up the van (in Sammamish, ~hour drive) to do the detailing at a second session, but scheduling was inconvenient and loaner vehicles were reportedly at a premium, so I had to get detailing done separately and invoice the dealership. Later, my family also had a poor experience picking up the license plates and trying to get them attached to the van. It was insisted that they'd need to wait for an appointment because the van would need to be drilled into; which was not the case. They were finally able to borrow a screwdriver, after much convincing, and do it themselves. I think everyone at this dealership means well, but it is not very organized and the internal communication is lacking. More

Mercedes Service My service experience went very well. It was Service B which took longer then a normal service. The service was completed in the time frame that I My service experience went very well. It was Service B which took longer then a normal service. The service was completed in the time frame that I expected and it was completed to my satisfaction More

Excellent service executed by professionals I enjoy the service experience at Mercedes-Benz of Tacoma. The experience is non-hurried, punctual, professional, and reliable. The area is very clean I enjoy the service experience at Mercedes-Benz of Tacoma. The experience is non-hurried, punctual, professional, and reliable. The area is very clean and everyone is pleasant. A pleasure. Thank you! More