Mercedes-Benz Of Tacoma

My wife and I were greeted by Chris Lee. A manager Brandon introduced himself,he remembered us from a previous visit .We felt very comfortable ,the vibe was super nice.Chris Lee’s style one w A manager Brandon introduced himself,he remembered us from a previous visit .We felt very comfortable ,the vibe was super nice.Chris Lee’s style one word professional. More

Flawless installation This service visit was to have both the driver and passenger Takata airbags replaced on a federally mandated recall. My main concern had been with the This service visit was to have both the driver and passenger Takata airbags replaced on a federally mandated recall. My main concern had been with the risk of something else getting messed up or damaged during the service and the time required to perform the work. These concerns were unfounded and the end result was a job that was reasonably fast for a very busy day at the dealership, a nice MB loaner vehicle to ease the inconvenience, and nary a trace of the technicians having ever been in my car; it was neat as a pin. This confirmed my level of confidence in service work performed at Mercedes-Benz Of Tacoma and their attention to detail when it comes to customer satisfaction. Nice job! More

It’s all about Monica! Monica is great. Always smiling and keeping me informed with all the wait time. She is very attentive and provides a complete review of service result Monica is great. Always smiling and keeping me informed with all the wait time. She is very attentive and provides a complete review of service results. And is responsive to all my questions. What I would like to share a rating of is the phone system. Reaching someone to schedule an appointment is frustrating! More

Great Service Provider Great communication and stayed right on budget. Didn't apply pressure when I said I wanted to handle service items on my own. Veronica was tremendous Great communication and stayed right on budget. Didn't apply pressure when I said I wanted to handle service items on my own. Veronica was tremendous. She solved problems immediately when they arose. More

Unacceptable Do not recommend shopping for or purchasing or owning a Mercedes. Do not recommend the getting service done at the Mercedes dealership as a result Do not recommend shopping for or purchasing or owning a Mercedes. Do not recommend the getting service done at the Mercedes dealership as a result More

A Service Three hours to change oil, wash and vacuum. Plus I was early for my appointment but I did not include that in the three hours. Three hours to change oil, wash and vacuum. Plus I was early for my appointment but I did not include that in the three hours. More

Customer Focused My experience with MB of Tacoma is that they are very focused on the customer, listening to their needs as well as wants....from Sales to Service. My experience with MB of Tacoma is that they are very focused on the customer, listening to their needs as well as wants....from Sales to Service. More

service The service appointment was easy to schedule, but a little pricey. The car wash was less than expected, I don't believe that the interior was touched The service appointment was easy to schedule, but a little pricey. The car wash was less than expected, I don't believe that the interior was touched, certainly not the interior windows. More

Unscheduled installment of ordered part I had a piece of trim under the front grill Of our 2018 C300 knocked off, ordered a replacement, and received the call that it had arrived at the deal I had a piece of trim under the front grill Of our 2018 C300 knocked off, ordered a replacement, and received the call that it had arrived at the dealer. when I stopped in to pick it up, it appeared to be a snap-on type of attachment and I asked if someone could take of that. After initially being told I would have to make a separate appointment days later, I then spoke with Oscar who quickly had a mechanic move the car into the garage, had the grill dismantled enough to reinstall the new piece of trim, returned the vehicle - and offered to have it washed for me, all complimentary! Total time was one hour and the inconvenience of time and distance for a separate appointment was avoided. The level of professionalism and customer service was exceptional!! More

Exceptional customer service We were questioning a symptom for our 2018 GLC 43 AMG SUV. Both Brandon and Oscar communicated expertly with us and allayed our concerns. We highly re We were questioning a symptom for our 2018 GLC 43 AMG SUV. Both Brandon and Oscar communicated expertly with us and allayed our concerns. We highly recommend their dealership. We have purchased 2 AMG vehicles from Mercedes of Tacoma, and will certainly return when it’s time for our next. More