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Mercedes-Benz Of Tacoma

Fife, WA

4.4
3,043 Reviews

1701-C Alexander Ave E

Fife, WA

98424

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3,043 Reviews of Mercedes-Benz Of Tacoma

August 26, 2022

Car was left over 2 month. Received the car back with. Scratch on the door… not happy! More

by K
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Monica Saechao, Jerry Podgorski
Sep 01, 2022 -

Mercedes-Benz Of Tacoma responded

Providing a positive experience is our top priority, so we're disappointed to hear that your visit didn't measure up. Thank you for bringing it to our attention, and if you'd be willing to give us some more detail, please contact me. Jerry Podgorski Service Manager (253) 778-7326 jerrypodgorski@looklarson.com

August 24, 2022

I was disappointed in the work and there seems to be no interest in follow up with the customer when I’ve expressed this in the past. Why bother asking if the customer is satisfied when you don’t intend t More

by GEB
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
No
Employees Worked With
Monica Saechao, Jerry Podgorski
Aug 28, 2022 -

Mercedes-Benz Of Tacoma responded

We're sorry to hear about your experience, and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you. If you don't mind me asking, what is your first and last name so that we can check our system and review your service history? If you'd prefer to speak on the phone or via another forum, please feel free to contact us directly or let us know the best way to contact you and we will reach out. Jerry Podgorski Service Manager (253) 778-7326 jerrypodgorski@looklarson.com

August 24, 2022

Confused about what’s going on almost no follow through seem to be disconnected and not really caring. More

by JTIDWELL0
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
No name
Aug 28, 2022 -

Mercedes-Benz Of Tacoma responded

Thank you for this feedback. We're very sorry to see that you didn't have the best experience at our dealership. Would you mind sending us a message with your contact information so we can learn more and address your concerns? While we're disappointed to learn that we didn't meet your expectations, we'd love to try to turn things around and make sure the same thing doesn't continue to happen. Jerry Podgorski Service Manager (253) 778-7326 jerrypodgorski@looklarson.com

August 24, 2022

Rico was a great help. He took time to patiently answer my questions. I will definitely refer my friends More

by NNAMDI_NZE
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rico , Jordan Delong, Emil Zakhrabov
Aug 25, 2022 -

Mercedes-Benz Of Tacoma responded

Thank you for choosing Mercedes-Benz Of Tacoma, your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again! Brandon Kindle General Manager (253) 922-6820 brandonkindle@looklarson.com

August 24, 2022

We were buying our car in this Mercedes dealership and I can tell you for sure that this was the best car buying experience we ever had everyone war really polite and friendly and quick. More

by DANIKOIP15
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Alexandr Jonse, Scott Gerard, Jordan Delong, Emil Zakhrabov
Aug 25, 2022 -

Mercedes-Benz Of Tacoma responded

Thanks for sharing your thoughts about your experience with Mercedes-Benz Of Tacoma. We appreciate your business and hope to see you again soon! Brandon Kindle General Manager (253) 922-6820 brandonkindle@looklarson.com

August 24, 2022

Good service provided by my representative. He took care of me from start to finish. More

by KAJEMON
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Monica Saechao, Jerry Podgorski
Aug 25, 2022 -

Mercedes-Benz Of Tacoma responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Mercedes-Benz Of Tacoma. Monica Saechao Service Advisor (253) 778-7326 monicasaechao@looklarson.com

August 24, 2022

My car was retuned so clean. I appreciated the excellent care of my car as well as the excellent care of me! Thank you for taking me and picking me back up at the mall! More

by MCROMNEY
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Monica Saechao, Jerry Podgorski
Aug 25, 2022 -

Mercedes-Benz Of Tacoma responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Monica Saechao Service Advisor (253) 778-7326 monicasaechao@looklarson.com

August 22, 2022

Don't try a contactless purchase with this dealer as they still expect you in the office immediately with a check. Made a deal, signed the order and they sold the vehicle out from under me anyway before we d More

by jamesmekeel
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Brandon Kindle
Aug 25, 2022 -

Mercedes-Benz Of Tacoma responded

We're sorry to hear that your visit didn't meet the high standards that guests have come to expect from our dealership. If there's anything we can do to resolve the issue or if it's possible to discuss your visit in more detail, James, please feel free to contact us directly or let us know the best way to contact you and we will reach out. We'd love to get to the bottom of this and turn things around for you. Brandon Kindle General Manager (253) 922-6820 brandonkindle@looklarson.com

Aug 25, 2022 -

jamesmekeel responded

I did contact you directly via email and expressed my dissatisfaction with how your dealership conducted itself. Your response of choice was unapologetic, patronizing, and a personal insult. Your comment to me "It's unfortunate you had such an unprofessional approach" was the textbook example of gaslighting. Perhaps you should have understood how your dealership handled the situation before simply judging me by my dissatisfied response. Some humility might have gone a long way.

August 19, 2022

I came in with a problem about my car. . Mercedes Services department did everything to accommodate me.. Thank you very much... More

by Marylen
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Giovanni
Aug 22, 2022 -

Mercedes-Benz Of Tacoma responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us to be a positive one. Please don't hesitate to reach out if you need anything else. Brandon Kindle General Manager (253) 922-6820 brandonkindle@looklarson.com

August 19, 2022

My appointment wasn't on the books like I was told but they got me in and serviced in 3 hours More

by Sarabeezley
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Monica Saechao
Aug 22, 2022 -

Mercedes-Benz Of Tacoma responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us to be a positive one at Mercedes-Benz Of Tacoma. Please don't hesitate to reach out if you need anything else. Monica Saechao Service Advisor (253) 778-7326 monicasaechao@looklarson.com

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