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Mercedes-Benz Of Tacoma

Fife, WA

4.4
3,043 Reviews

1701-C Alexander Ave E

Fife, WA

98424

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3,043 Reviews of Mercedes-Benz Of Tacoma

August 18, 2022

Vlad and company were great in getting us the information we needed before making the decision to purchase our new car. Vlad was thoughtful and informed to answer all of our question and make the purchasing More

by Brandon Berges
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Vlad
Aug 19, 2022 -

Mercedes-Benz Of Tacoma responded

Thank you so much for your wonderful review! We are thrilled that Vlad had the opportunity to provide you with the perfect vehicle and deal. We are so excited for you to enjoy your new car, and we thank you for choosing Mercedes-Benz Of Tacoma! Brandon Kindle General Manager (253) 922-6820 brandonkindle@looklarson.com

August 17, 2022

Chad in the Sprinter Service Dept was wonderful to work with. Courteous and returned calls in a timely manner. More

by Satisfied customer
Recommend Dealer
Yes
Employees Worked With
Chad
Aug 18, 2022 -

Mercedes-Benz Of Tacoma responded

Thank you for the kind words for Chad in our service department! We look forward to sharing your compliments with him. Please don't hesitate to let us know if we can be of further assistance. Monica Saechao Service Advisor (253) 778-7326 monicasaechao@looklarson.com

August 13, 2022

Great communication, timely service, trusted service. I appreciate the attention to the details for the service. More

by M_Stith
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chad
Aug 14, 2022 -

Mercedes-Benz Of Tacoma responded

Thank you! Chad and our team appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Mercedes-Benz Of Tacoma. Monica Saechao Service Advisor (253) 778-7326 monicasaechao@looklarson.com

August 11, 2022

I think that Arnie & Brandon are incredible, kind, upfront , honest , and genuine . They were easy to work with and made the experience enjoyable from start to finish with no hassle or hidden fees. More

by AMANDAMORRIS418
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brandon Kindle, Andrew Falsetta, Jose Alberto, Arnie Manansala
Aug 14, 2022 -

Mercedes-Benz Of Tacoma responded

Amanda, Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that Arnie and Brandon met your expectations. Thank you again for choosing Mercedes-Benz Of Tacoma, we look forward to having you as one of our valued customers for many more years to come! Brandon Kindle General Manager (253) 922-6820 brandonkindle@looklarson.com

August 11, 2022

I was well informed of what’s needed to be done. Great PR and service! More

by COLLAES
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mr. Giovanni
Aug 14, 2022 -

Mercedes-Benz Of Tacoma responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Mercedes-Benz Of Tacoma, we look forward to having you as one of our valued customers for many more years to come! Monica Saechao Service Advisor (253) 778-7326 monicasaechao@looklarson.com

August 10, 2022

Buying our new Sprinter van from Mercedes-Benz of Tacoma was a wonderful experience. Our salesperson, Vlad, was amazing. Knowledgeable, thoughtful and trustworthy, he made the whole purchasing experience More

by KarynM
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Vladislav Lala, Arnie Manansala
Aug 10, 2022 -

Mercedes-Benz Of Tacoma responded

Here at Mercedes-Benz Of Tacoma, customer satisfaction is our #1 priority. We always do our best to make sure our customers leave with the car they desire! We are glad to hear you enjoyed your experience, and it was a pleasure having you at the dealership. We appreciate your review! Brandon Kindle General Manager (253) 922-6820 brandonkindle@looklarson.com

August 10, 2022

The service technician, Elizabeth Davis is horrible, reported her to management first time and was re-routed to her a 2nd time as a result I requested that Elizabeth Davis be removed from my customer pr More

by Pamela
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Andrew Falsetta, Jose Alberto, Jerry Podgorski
Aug 14, 2022 -

Mercedes-Benz Of Tacoma responded

We're sorry to hear that your visit didn't meet the high standards that guests have come to expect from our dealership. If there's anything we can do to resolve the issue or if it's possible to discuss your visit in more detail, Pamela, please feel free to contact us directly or let us know the best way to contact you and we will reach out. We'd love to get to the bottom of this and turn things around for you. Jerry Podgorski Service Manager (253) 778-7326 jerrypodgorski@looklarson.com

August 09, 2022

Absolutely the most horrible experience I’ve ever had with a Mercedes dealership ever. Repeatedly dropped the ball with every opportunity given. Very unorganized to say the least. I asked them to perform More

by 2066055162
Customer Service
Price
Recommend Dealer
No
Employees Worked With
Monica Saechao
Aug 13, 2022 -

Mercedes-Benz Of Tacoma responded

Thank you for your review. We're sorry your visit didn't go as planned, and we'd like to address these issues with our team. If it's possible to discuss your visit in more detail, please send us a message with your contact information so that we can reach out. We strive to make sure that all of our customers leave happy, and it's disappointing to learn that we missed the mark here. Jerry Podgorski Service Manager (253) 778-7326 jerrypodgorski@looklarson.com

August 08, 2022

Service from Alexander and Scottie and entire staff was outstanding throughout the entire delivery and pre delivery process. More

by CSSAGE
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Alexander Jones and Scott Gerard, Jordan Delong
Aug 08, 2022 -

Mercedes-Benz Of Tacoma responded

Thank you for taking the time to share your thoughts on working with Alexander, Scottie, and our team. We're glad to hear we delivered such a great experience! Brandon Kindle General Manager (253) 922-6820 brandonkindle@looklarson.com

August 06, 2022

Services that were not completed as well as i burned an entire day waiting for nothing to be completed (again). Will not buy from sprinter again. More

by SERVICE92
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Monica Saechao, Jerry Podgorski
Aug 10, 2022 -

Mercedes-Benz Of Tacoma responded

We're sorry to hear about your experience, and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you as quickly as possible. If you would be willing to continue the conversation, we would appreciate the opportunity to address your concerns. Please let us know the best way to reach you. Jerry Podgorski Service Manager (253) 778-7326 jerrypodgorski@looklarson.com

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