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Mercedes-Benz Of Tacoma

Fife, WA

4.4
3,043 Reviews

1701-C Alexander Ave E

Fife, WA

98424

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3,043 Reviews of Mercedes-Benz Of Tacoma

July 26, 2022

Spent almost 2500, trying to get my CD AM and FM radio connected back, since that time my radio gets interrupted by another system I'll be playing this CD and then something pops in another station so I'm More

by ATTAWAYRDA
Recommend Dealer
No
Employees Worked With
Miss Davis
Jul 30, 2022 -

Mercedes-Benz Of Tacoma responded

Thank you for bringing this to our attention, and we'd like to learn more about your experience. If you'd be willing to provide more information about your visit, please send us a message with your contact information so that we can reach out. We aim to ensure everyone who visits the dealership has a top-notch experience. We're sorry that we didn't meet that goal in this case and we'd love the opportunity to get more details to see if we can turn this situation around for you. SERVICE: Jerry Podgorski Service Manager (253) 778-7326 jerrypodgorski@looklarson.com

July 26, 2022

The car salesman was super helpful and I got a great deal. However it took almost a week for the finance manager to get back to me even though he said he would contact me the next day. I also asked for More

by Shawn Williamson
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Robinson from Toyota , Jose Alberto
Jul 27, 2022 -

Mercedes-Benz Of Tacoma responded

Thanks for letting us know about your finance experience. We strive to provide each of our customers with a positive experience and apologize for the lack of communication. If you'd like to discuss this further, Shawn, please leave your contact information so we can reach out. Brandon Kindle General Manager (253) 922-6820 brandonkindle@looklarson.com

July 25, 2022

Mercedes-Benz of Tacoma does a very nice beautiful efficient job. Would not take my car anywhere else. The best More

by wjoyner
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Liz Davis
Jul 25, 2022 -

Mercedes-Benz Of Tacoma responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Monica Saechao Service Advisor (253) 778-7326 monicasaechao@looklarson.com

July 22, 2022

I had a good experience with Mercedes of Tacoma. My experience had started with Luda, she took us for a test drive and she reserved a nice GLE for us, then we dealt with Brandon who did an amazing j More

by Mohammed Al Qaraghouli
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Luda Kotova, Brandon Avery
Jul 22, 2022 -

Mercedes-Benz Of Tacoma responded

Thank you! Here at Mercedes-Benz Of Tacoma, customer satisfaction is our #1 priority. We always do our best to make sure our customers leave with the car they desire! We are glad to hear you enjoyed your experience, and it was a pleasure having you at the dealership. We appreciate your review! Brandon Kindle General Manager (253) 922-6820 brandonkindle@looklarson.com

July 21, 2022

You told me you could align my 3500 Sprinter Winnebago. I waited until you could get me in. After I arrived you discovered you couldn't do the alignment. You referred me to a Les Schwab who said they could More

by drgalvin
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Monica Saechao, Jerry Podgorski
Jul 22, 2022 -

Mercedes-Benz Of Tacoma responded

Thank you for your feedback! We are sorry that you didn't have the best experience here at Mercedes-Benz Of Tacoma. Please don't hesitate to reach out to us directly if you would like to discuss this issue in more detail. We truly appreciate your business and hope you will give us another opportunity to serve you. Monica Saechao Service Advisor (253) 778-7326 monicasaechao@looklarson.com

July 20, 2022

Very quick and friendly check in process. Finish before the estimated time. Very happy with the service. I’ll return next yea More

by zaidalewis
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jerry Podgorski
Jul 21, 2022 -

Mercedes-Benz Of Tacoma responded

Zaida, Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Mercedes-Benz Of Tacoma. Monica Saechao Service Advisor (253) 778-7326 monicasaechao@looklarson.com

July 19, 2022

Able to get me in quick & work done well. The fact you can never talk directly to a mechanic is a dissatisfier. More

by KAYAKKAREN
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Monica Saechao, Jerry Podgorski
Jul 19, 2022 -

Mercedes-Benz Of Tacoma responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Mercedes-Benz Of Tacoma, we look forward to having you as one of our valued customers for many more years to come! Monica Saechao Service Advisor (253) 778-7326 monicasaechao@looklarson.com

July 16, 2022

Communication was very poor. Left message as to status of my car but no response..Ieas told could pick up my car but before I could reach home ABS and EPS was on again and had to More

by APN741
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Monica Saechao
Jul 21, 2022 -

Mercedes-Benz Of Tacoma responded

We're sorry to hear about your experience and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you. If you don't mind me asking, what is your first and last name so that we can check our system and review your deal? If you'd prefer to speak on the phone or via another forum, please feel free to contact us directly or let us know the best way to contact you and we will reach out. Jerry Podgorski Service Manager (253) 778-7326 jerrypodgorski@looklarson.com

July 16, 2022

I have never had a great experience with the service department. They seem to be very unorganized and don’t know what is going on. Would not recommend them. If it weren’t for my warranty through them, I More

by Savannah
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Chase Gibson
Jul 21, 2022 -

Mercedes-Benz Of Tacoma responded

Thank you for this feedback. We're very sorry to see that you didn't have the best experience at our dealership. Would you mind sending us a message with your contact information so we can learn more about your visit and address your concerns? While we're disappointed to learn that we didn't meet your expectations, Savannah, we'd love to try to turn things around and make sure the same thing doesn't continue to happen. Jerry Podgorski Service Manager (253) 778-7326 jerrypodgorski@looklarson.com

July 15, 2022

The service writers were extremely helpful. One thing they need more tecks and scars parts. More

by howaholt
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jerry Podgorski
Jul 16, 2022 -

Mercedes-Benz Of Tacoma responded

Thank you so much for your review and for taking the time to leave us this thoughtful feedback! Monica Saechao Service Advisor (253) 778-7326 monicasaechao@looklarson.com

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