Mercedes-Benz Of Tacoma

I took my Mercedes C300 in for its B6 service. If it had not needed service I would not have taken it in because it ran beautifully. When I picked it up it was shifting hard and not running optima If it had not needed service I would not have taken it in because it ran beautifully. When I picked it up it was shifting hard and not running optimally. Because it was a Friday and a holiday weekend I couldn't get in until Tuesday. I was not able to get through to customer service so I drove the car back in. Giovanni was my customer service representative. Fortunately, he was able to get me a rental because it was 9 days before I got my car back. I figured I would get a call back within A-day of leaving my car to find out what was going on and how long it would be until I could get out back. but I did not and had to constantly triy to contact customer service. Which is difficult. If I left a message with a customer service when I could actually get through. Giovanni was good about calling me back. They had to completely redo the transmission service on my car and when I finally picked it up it seems to be running well. I only drove it straight home so I haven't driven it long enough to see if it is driving optimally now. This was all very frustrating and time consuming for what should have been a simple service. More

Bought a new Benz and they were fair and quick. Would buy from them again. Would buy from them again. More

Mercedes Benz Tacoma is very customer focused. Employees provide customers positive input and follow up. Employees provide customers positive input and follow up. More

I had an absolutely amazing experience at Mercedes Benz of Tacoma. Alaya was my sales lady and her and I connected right away and she knew exactly what I was looking for. There was another gentleman helpin of Tacoma. Alaya was my sales lady and her and I connected right away and she knew exactly what I was looking for. There was another gentleman helping us and he went above and beyond to get me the deal I wanted. Emil helped me through finance and he was so knowledgeable, not pushy and make the experience or signing 20+ pages of documents fun. More

The service and/or accommodations and convenience is very substandard. compared to the services you get at Lexus or Infiniti, for instance, Of course we’ve had years of experience with these other dealers substandard. compared to the services you get at Lexus or Infiniti, for instance, Of course we’ve had years of experience with these other dealerships but this is our first experience with Mercedes-Benz. We were very disappointed with the lack of customer accommodation. The people are kind of nice but the concierge is practically nonexistent. More

We had a great experience landing on the right vehicle. Just what we were looking for. Owen was our salesperson and was really great about the vehicle and it's features. Special thanks to Scott Gerald on Just what we were looking for. Owen was our salesperson and was really great about the vehicle and it's features. Special thanks to Scott Gerald on the after purchase questions on my questions. More

I had a very good serviced when I brought my car in for servicing, Thanks Oscar. servicing, Thanks Oscar. More

All of the staff I meet with were respectful, knowledgeable and very kind. I had a wonderful experience purchasing my new SUV. Jared Grant was my salesperson, and he was very accommodating and in knowledgeable and very kind. I had a wonderful experience purchasing my new SUV. Jared Grant was my salesperson, and he was very accommodating and informative. More

I received the best customer service while purchasing my vehicle. Everyone I spoke to was great help and I was very comfortable and enjoyed my time due to the service. vehicle. Everyone I spoke to was great help and I was very comfortable and enjoyed my time due to the service. More

Horrible experience dealing with the GM, Brandon Kindle. In my opinion, he should be fired. Would not recommend him or the dealership to anyone, not even my enemies. In my opinion, he should be fired. Would not recommend him or the dealership to anyone, not even my enemies. More