Mercedes-Benz of Akron

Dealership service is non-existent. You make an appointment 4 weeks ahead of the scheduled service date., take the car in, vehicle sits all day Saturday and Monday without being touche You make an appointment 4 weeks ahead of the scheduled service date., take the car in, vehicle sits all day Saturday and Monday without being touched or moved. Call 11:30 AM Monday, leave message requesting a call back, at 4:00 PM no call back! Positively low class ignorant people. I wouldn’t take a Yugo to these clowns. It was unbelievable that the nasty cocky service woman was surprised when I requested my automobile to be brought around by 5:30PM for pickup. I didn’t purchase a new Mercedes for it to sit at a dealership until they feel like performing any Service. Since my vehicle appointment was made so early, my automobile should have been the first in the service bay Monday morning. This is the second Mercedes dealership I have been treated like dirt. Don’t waste your time calling Mercedes Benz customer care, they are useless! Just a little nicer when blowing smoke in your face. I should’ve stayed with Cadillac. More

Derek Stone, Sales Consultant, went above and beyond to find the best deal with our trade and finance solution. Very happy with the dealership and the purchase of a used GLE350 in perfect condition. Witho find the best deal with our trade and finance solution. Very happy with the dealership and the purchase of a used GLE350 in perfect condition. Without a doubt, Derek Stone is the person to go to for a car deal! More

Derek Stone made the purchasing experience unlike the typical characterization of car salespersons. Speaking the truth regarding the utility of the options availabe and practicing the art of listening we typical characterization of car salespersons. Speaking the truth regarding the utility of the options availabe and practicing the art of listening were two traits of salesmanship that were the keys to the sale. More

Everything part of the car buying process was great. Just wished they would be open an hour later since it’s almost summer and that would help customers get there after finishing work. Just wished they would be open an hour later since it’s almost summer and that would help customers get there after finishing work. More

My buying experience at this dealership, especially with Derek Stone was second to none. Excellent communication & honesty. I will be back. Derek Stone was second to none. Excellent communication & honesty. I will be back. More

Our experience at Mercedes-Benz of Akron was fantastic. All of the people we met with are True professionals even the owner came over to make sure that we were completely satisfied All of the people we met with are True professionals even the owner came over to make sure that we were completely satisfied More

I purchased my AMG GLE53 in June of 2024, and Adam was my sales person. He was knowledgeable, and knew exactly what I needed to do to fall in love with that car. I’ve had two services done now and worked wit sales person. He was knowledgeable, and knew exactly what I needed to do to fall in love with that car. I’ve had two services done now and worked with Julianna both times. She is professional, kind and understanding. The concierge service that is available is amazing. The drivers have all been so kind and courteous. I was in an Audi before this, and would 100% say the service and this beautiful car have made me a lifelong customer! More

Working with Anna in service unlike other Mercedes-Benz dealerships and service representatives. Understands customer needs, keeps updated, and works with mechanics to explain and diagnose issues. Excell dealerships and service representatives. Understands customer needs, keeps updated, and works with mechanics to explain and diagnose issues. Excellent. More

Nate was great, the sale went smoothly I can only say good things about the sales process. My choice of vehicle is another story I purchased a pre-owned Volvo which I will never do again. Volvo dealers a good things about the sales process. My choice of vehicle is another story I purchased a pre-owned Volvo which I will never do again. Volvo dealers and support are terrible to work with. More

It was best I have ever had. I’m 76 and bought many cars. Go ganley. Go Mr stone I’m 76 and bought many cars. Go ganley. Go Mr stone More