Mercedes-Benz of Alexandria

Excellence in Service I purchased my Mercedes from another dealership, but have found the customer service experience at Mercedes Benz of Alexandria has exceeded my expecta I purchased my Mercedes from another dealership, but have found the customer service experience at Mercedes Benz of Alexandria has exceeded my expectations. My service adviser Malike Sallieu is professional, courteous, dependable and knowledgeable. He has gone above and beyond on several occasions to make sure issues were addressed to my satisfaction. More

The Best My recent service at MB of Alexandria couldn't have been better. Malike Salieu my service advisor was professional, courteous and explained what neede My recent service at MB of Alexandria couldn't have been better. Malike Salieu my service advisor was professional, courteous and explained what needed to be done. All costs were pre-approved before the work was begun and there were no surprises when I picked up my car. Also, Jesse Bragg, the service manager was extremely helpful as was the tech Rich in giving me a more detailed explanation of my problem. I would recommend this dealership to anyone and everyone. More

"TOP NOTCH GUY" Listen folks, my service guy David at Alexandria Mercedes will run circles around all others!! Lets not forgot if it was not for King Hamed P. in fina Listen folks, my service guy David at Alexandria Mercedes will run circles around all others!! Lets not forgot if it was not for King Hamed P. in finance all great and good would not be possible!!! Kudos to Max in sales!!! More

Best Car Purchasing Experience Ever I recently bought a 2015 E 350 from this dealership. Rudy Shirley in Pre-Owned was a gentleman and made the whole experience so easy and pleasant. H I recently bought a 2015 E 350 from this dealership. Rudy Shirley in Pre-Owned was a gentleman and made the whole experience so easy and pleasant. He was straightforward and a pleasure to deal with. I can't say enough about him and his superiors to include the GM were a class act. ! If I need another car I am returning here! More

Fantastic, professional customer service I have been taking my 2015 ML400 here since I purchased in August 2015. My service adviser, Xavier Martinez is the epitome of professionalism and cou I have been taking my 2015 ML400 here since I purchased in August 2015. My service adviser, Xavier Martinez is the epitome of professionalism and courtesy. As a woman I've always been afraid of being "Ripped off" but I can assure you that has not (and I don't believe will) happen at MB of Alexandria. In fact, the shop foreman, Frank C. patiently rode around in my vehicle with me and assured me that the issues I thought existed were not as serious as I assumed. Frank was very patient and did not try to convince me of problems that didn't exist. As I stated before, Xavier, Frank the shop foreman and everyone I've encountered here have always treated me AND MY VEHICLE with professionalism, dignity and respect. More

Attention to detail I have been coming here for over 7 years for any service related issue for my GLK, and the team in place has gotten better year in and year out. I have been coming here for over 7 years for any service related issue for my GLK, and the team in place has gotten better year in and year out. More

Excellent Service Right from the get go, George asked the right questions and offered to clean the car following the service. Very happy with this service visit, the wo Right from the get go, George asked the right questions and offered to clean the car following the service. Very happy with this service visit, the work that was done, and will continue to service my vehicle at this service center. Keep up the good work. More

Very professional and friendly dealership. Rudy Shirley was my Sales Representative and was absolutely awesome. Very professional and friendly. Knew the product and walked me through the proc Rudy Shirley was my Sales Representative and was absolutely awesome. Very professional and friendly. Knew the product and walked me through the process so that I understood everything from paperwork to every detail of the car. This is the second car we have purchased from this dealership and drove from Greenville North Carolina to purchase my car because of the way we are treated. More

Service Brought car in and received back on time with work done! Got what needed to be done and advice on what should be done. Ow and in near future. Brought car in and received back on time with work done! Got what needed to be done and advice on what should be done. Ow and in near future. More

Superbly The dealership and service is suberbly because they really care for their customers. I highly recommend this dealership and service department. Georg The dealership and service is suberbly because they really care for their customers. I highly recommend this dealership and service department. George is a great! More