Mercedes-Benz of Alexandria

out standing sale person After visiting several Mercedes-Benz dealership in my area and not been able to get the Mercedes-Benz that i was looking for my son recommend that I After visiting several Mercedes-Benz dealership in my area and not been able to get the Mercedes-Benz that i was looking for my son recommend that I call Mercedes- Benz in Alexandria and and ask to speak to Al Daniels. After calling and speaking with him I was very impressed with him and was able to get the Mercedes-Benz truck that I had been looking for over a month, He is an out standing sale person and meet all my need. I have already recommend him to another friend of mind that are looking for a Mercedes- Benz and will continue to recommend him. I do plan on return to see Al for my next purchase. More

Customer Service I called Debbie Hannon to assist me with a problem I was having with Mercedes Benz Financial. Three calls to MBF and no resolution. I decide to give I called Debbie Hannon to assist me with a problem I was having with Mercedes Benz Financial. Three calls to MBF and no resolution. I decide to give my little problem to Debbie and 15 minutes after we ended our call, she had it resolved. If such [problems arise for me in the future, I will not waste 2 hours of my time with Corporate -- I will go to Debbie first. More

Professionalism on the part of the Service Representative George demonstrated the utmost in excellent customer service. i was not told that I would have a 4 hour wait and George made my wait seem short as he George demonstrated the utmost in excellent customer service. i was not told that I would have a 4 hour wait and George made my wait seem short as he updated me regularly on the status of my auto and apologized for any inconvenience I may have because of the unplanned wait. George Boatwright is tops. More

Customer Service Training Needed Badly! I hope this review truly opens the eyes of leadership within the MB family of dealers. My experience with MB of Alexandria, VA was sub-par and offensi I hope this review truly opens the eyes of leadership within the MB family of dealers. My experience with MB of Alexandria, VA was sub-par and offensive. It's a Monday morning and I arrive to pick up my 2014 AMG from the Service dept. As I wait I browsed around the car lot looking at vehicles peering through the windows and kicking the tires for about 30 minutes before any I was given a Good Morning greeting. A salesman (Alvin D.) who eventually spotted me turned out to be great however the management team above him was aloof. I expressed my interest to trade for a newer vehicle and as usual after some small talk and understanding my need Alvin proceeded to assist me and we found the car vehicle I wanted. Alvin had my car apprised or looked at, "Jimmie the Sales Mgr" was the one to drive the AMG and give an assessment. Upon completion never once did Jimmie or any of his peers said Hello, Good Morning, Nice Car or any type of acknowledgement. Please note I'm the only customer buying a car in the entire store at this time. I felt as though because I didn't fit the normal description of a AMG owner I was looked down upon and not given the same professional courtesy as I would if I were of a different nationality or wore a business suit. It's a shame to see that some managers see customers solely based on how they perceive them and not as a customer that's here to help their bottom line and deserving of great service. I advise Mercedes Benz of North America to truly institute an across the board extensive customer training program or if one exists make it a priority that refresher courses are mandated every six months by all employees especially midlevel and senior store managers. Most executives like me would have left and taken their business elsewhere however SIMPLY because Alvin D. was so good at his profession I agreed to work with him and purchased a new 2017. "Always keep in mind the old retail adage: Customers remember the service a lot longer than they remember the price" More

Easy, flexible and fair Cesar was extremely friendly and articulate in explaining my options and needs. Scheduling, dropping off, getting loaner, communicating on service to Cesar was extremely friendly and articulate in explaining my options and needs. Scheduling, dropping off, getting loaner, communicating on service to be done and picking up were all easy and seamless. Professional and classy like the car I drive! More

Outstanding salesperson I visited the dealership in hope of speaking with a highly recommended Master salesperson by the name of Alvin Daniels to assist with the purchase of I visited the dealership in hope of speaking with a highly recommended Master salesperson by the name of Alvin Daniels to assist with the purchase of a GLC SUV. Mr Daniels made my car buying experience exciting and pleasurable. His attention to detail and professionalism did not go unnoticed. I will recommend Alvin to any of my friends or family members in the future. Thank you Alvin for ensuring that my automobile needs were met. L Carr More

Review of Service I am a very longtime customer. I really appreciate the service that I get always satisfied. I so happy with my service adviser Mr. John Lederman he is I am a very longtime customer. I really appreciate the service that I get always satisfied. I so happy with my service adviser Mr. John Lederman he is friendly excellent customer handler if there is more than five stars I would give him. Over all he is nice very humble person that every one would like him. More

Jack L is the greatest From the first time I met Jack to the present I found him to be genuine and extremely helpful. He carried himself professionally all the time with a g From the first time I met Jack to the present I found him to be genuine and extremely helpful. He carried himself professionally all the time with a genuine concern and satisfaction for his clients. It gives me a great pleasure to know that he would be there to help out each time I come to the dealership. Thank you Jack If only there are more people like you🙏🏽 More

Outstanding Service I purchased my Mercedes brand new in 2008 and Mercedes Benz of Alexandria is the only dealer I have allowed to work on it. The service support they pr I purchased my Mercedes brand new in 2008 and Mercedes Benz of Alexandria is the only dealer I have allowed to work on it. The service support they provide from drop off to pickup is amazing. Their easy drop of process is amazing...drive into garage, you are greeted...give your name and your service rep is there to take care of you. They do a thorough job and return you. Spotless washed car everytime. I brought my car in for normal annual maintenance Dawit ("David") Getachew my current service Rep greeted me, offered rental, reviewed car history and corrected two recall items in addition to my annual maintenance. He was thorough, friendly and ensured I was taken care of. I will continue to use him for my Mercedes maintenance needs. He and the rest of the Alexandria Mercedes team are great! More

George Boatwright in Service Center George is a caring service advisor who provides outstanding customer. He pays attention to detail and makes sure that he gets the job done correctly t George is a caring service advisor who provides outstanding customer. He pays attention to detail and makes sure that he gets the job done correctly the first time. I'd recommend him to a king!! More