Mercedes-Benz of Alexandria

GRRRRRRRRRRRRRREAT!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! George Boatwright is the BEST!!!!!!!!! Overall great service! I have always been very satisfied with my service adviser, Very helpful and kind to work George Boatwright is the BEST!!!!!!!!! Overall great service! I have always been very satisfied with my service adviser, Very helpful and kind to work with More

Great experience We drive past a lot of dealerships that are closer in order to visit this service department. Overall great service! I have always been very satisfie We drive past a lot of dealerships that are closer in order to visit this service department. Overall great service! I have always been very satisfied with my experiences. George Boatwright is a fantastic service advisor. He is very responsive and friendly. READ MORE More

The Sales Staff and Service Centern are excellent Michael Prati sold me my current E350 - the second car I've purchased from Mercedes Benz of Alexandria. Service has always been impeccable. Service Michael Prati sold me my current E350 - the second car I've purchased from Mercedes Benz of Alexandria. Service has always been impeccable. Service Manager David Johnson a and my service representative, Malik are simply awesome. I and my E350 are in the very best hands. More

Kathy Pines: OUTSTANDING Customer Service!!! First off, I decided to visit the dealership on a Sunday when the dealership was closed. Kathy was there and willing to answer all of my questions. First off, I decided to visit the dealership on a Sunday when the dealership was closed. Kathy was there and willing to answer all of my questions. She was pleasant and extremely knowledgeable about each car and its features. Even more, she made me feel like a valued customer while also working with several customers at the same time. I was in the market for a new or used car in the next couple months. However, Kathy's demeanor and enthusiasm resulted in me returning on Monday and getting a vehicle. I have purchased many other new vehicles including other luxury brands - - but by far Kathy has been the best salesperson that I have ever encountered. I can say with certainty that I will continue to be a loyal customer. If customer service is important to you, I strongly recommend that you ask for Kathy Pines!!! More

Michael Prati He was an awesome salesman! Very helpful and kind. I love my 2016 c class. I would definitely recommend Mr. Prati to anyone looking to buy a Benz and He was an awesome salesman! Very helpful and kind. I love my 2016 c class. I would definitely recommend Mr. Prati to anyone looking to buy a Benz and wants to work with a thoughtful and experienced Benz dealer! More

Emergency service My car was towed in after an unknown problem caused it to not start. This was my first time to use this dealership and Patrick Mederos was a cheerful My car was towed in after an unknown problem caused it to not start. This was my first time to use this dealership and Patrick Mederos was a cheerful face in a dark storm. He immediately took my car in and provided a courtesy car while repairs were completed. I was happy to have him as my service advisor and will use this dealership from now on. More

Service Center I brought my car in for a dealer service. The experience was first class. I was promptly attended to and processed, my rental car was ready to go in a I brought my car in for a dealer service. The experience was first class. I was promptly attended to and processed, my rental car was ready to go in a timely manner and I was on my way. I received text messages and a phone call from David to let me know when the work was completed. I would highly recommend this service. Keep up the good work and good job to David. More

Good service Did the year maintenance recently. Jake's professional help is the best. The other staff in service department are very friendly and willing to help Did the year maintenance recently. Jake's professional help is the best. The other staff in service department are very friendly and willing to help as well. The waiting room is very comfortable. More

Good Service Very happy with the service, Patrick Mederos was very friendly and answered all the questions and concerns about the vehicle. Definitely recommend thi Very happy with the service, Patrick Mederos was very friendly and answered all the questions and concerns about the vehicle. Definitely recommend this dealership to others. More

Top Rated Service Advisor Patrick Mederos is a polished professional Service Advisor who really cares about the customer and service for the vehicle. When I walked in the serv Patrick Mederos is a polished professional Service Advisor who really cares about the customer and service for the vehicle. When I walked in the service area he immediately looked up, smiled, and welcomed me. He followed up with timely updates and presented the service issues with a clear and concise description. More