Mercedes-Benz of Annapolis

Amazing Dedication and Professionalism Raphael, consistently seeks to provide the best service possible when servicing my vehicle. His commitment and dedication to excellence reflects grea Raphael, consistently seeks to provide the best service possible when servicing my vehicle. His commitment and dedication to excellence reflects great credit upon himself and the Mercedes-Ben of Annapolis Team. In the words of Mercedes-Benz's: Raphael is simply the Best! Thanks for your great service and attention to my vehicle needs. I really appreciate your fellowship and friendship when visiting the service center. Great Job!! More

First visit - wonderful service This was my first visit to the Service center for an unexpected repair. I didn't have an appointment, but my salesperson told me to see Alex. Alex wa This was my first visit to the Service center for an unexpected repair. I didn't have an appointment, but my salesperson told me to see Alex. Alex was very professional and courteous, and best of all was true to his word when he said it would take about an hour. The waiting room was busy but clean and well stocked with snacks, drinks, and ice cream. Overall, it was a very pleasant experience. More

Professional team seals the deal Mike H. provided great customer service, followup, and listened to my wishes. He worked with me to find the car that I wanted and I felt he was trans Mike H. provided great customer service, followup, and listened to my wishes. He worked with me to find the car that I wanted and I felt he was transparent in doing the deal. Troia (Finance Mgr) was also very professional and informative. I was days away from returning to a dealer and make of car where I had previously purchased, but did not because I didn't feel that the dealership/sales team was forthright about aftermarket "options" (that were added to deal) or financing. So far, I'm happy that I made the switch! More

Wonderful Experience - Great Salemanship Asher Chaudry was a true delight to work with. We never experienced that level of satisfaction with any other dealership. Asher was the most courteous Asher Chaudry was a true delight to work with. We never experienced that level of satisfaction with any other dealership. Asher was the most courteous, knowledgeable and patient representative I have dealt with. He took the time to answer all questions and his honest, no pressure approach won us over. He and Mike Herron took wonderful care of us in our car buying experience. We sincerely respect the excellent quality of the customer service we have received and Mercedes Benz of Annapolis. This is our third car with Mercedes Benz of Annapolis and a lot of credit goes out to the ownership for building a quality sales team that includes someone with Asher's skills and personality. More

Derek Nedd Derek is the best Mercedes Salesman I've met in over 20 years. This is my 3rd Mercedes and I've never experienced the type of customer service and kn Derek is the best Mercedes Salesman I've met in over 20 years. This is my 3rd Mercedes and I've never experienced the type of customer service and knowledge with any other dealership. Derek you're the best and you will receive referrals from me. Thanks for making this sale so enjoyable. Izzy More

Excellent Thanks Raphael for your customer service, knowledge and patience. I will always contact you when I have a question about my car. You're the best and Thanks Raphael for your customer service, knowledge and patience. I will always contact you when I have a question about my car. You're the best and I truly look forward to our future encounters. Izzy More

Thanks for your help Alex I only had a minor repair today, but did not have an appointment. Alex was able to get me in and out of the dealership very quickly today. I only had a minor repair today, but did not have an appointment. Alex was able to get me in and out of the dealership very quickly today. More

Great car, better dealership The sales and service teams at MB of Annapolis are awesome. Jeff O'Dell is very helpful and professional. I was considering trading in my MB for a new The sales and service teams at MB of Annapolis are awesome. Jeff O'Dell is very helpful and professional. I was considering trading in my MB for a new one, and he helped me make the decision to hold on to my current car for awhile longer. He was very understanding, and he said just come back when I was ready. No pressure, just very professional. And I have done other reviews about the outstanding service provided by Alex Clothier. All in all, an excellent operation in the heart of Annapolis. More

Service with Kayla I visited the dealership to have some bulbs replaced an found out the Iamp carriers needed replacement. Kayla was very courteous and explained the ne I visited the dealership to have some bulbs replaced an found out the Iamp carriers needed replacement. Kayla was very courteous and explained the need for getting the replacement done. She also keep me informed throughout the process. Needless to say after leaving dealership message light kept coming on. Called Kayla and she asked me to bring car back in. On second visit Kayla apologized for the problem and had a technician look at it . After speaking with technician Kayla explained the reason for the messages and that the problem was fixed. Again she kept me informed during the process. Kayla your excellent customer service made me a believer in dealership service again. Thanks. More

Alex Clothier/Service I called Alex regarding my check engine light. He asked me a few questions over the phone before asking me to bring the vehicle in today. I was impres I called Alex regarding my check engine light. He asked me a few questions over the phone before asking me to bring the vehicle in today. I was impressed by his product knowledge and excellent service. He had my vehicle looked at and was correct on the diagnosis! The problem was corrected and I was out the door in an hour! Once again...I will never go to anyone else! More