Mercedes-Benz of Annapolis

Excellent I have been dealing with Mercedes of Annapolis for the past 18 months. My service provider is Jeff Johnson. Whenever I have had a problem I called h I have been dealing with Mercedes of Annapolis for the past 18 months. My service provider is Jeff Johnson. Whenever I have had a problem I called him and received a prompt response to my problem. He took my car in the next day with an explanation as to what was going on and how long it would take to correct. He is a very personable employee at Mercedes and I would recommend him to anyone that I know that has a Mbenz. Great work Jeff. More

Great customer service! We have been using Annapolis service center for years. Some years ago we felt that customer service had gone down, but past few years it is better tha We have been using Annapolis service center for years. Some years ago we felt that customer service had gone down, but past few years it is better than ever. I am really big about customer service and it is excellent! Sean Engelhard is such an excellent advisor. He communicates so well and is very helpful and always on the top of things. I highly recommend him for anyone . You will not be disappointed! Also could not be happier to talk to Glen Pierce. He can solve any problem I have. He makes your day better with his positive energy and joy! I am over all giving A + for Annapolis MB! More

Great Buying Experience Casey was referred to us by a friend and a customer. He did everything to make us feel at ease. Very patient and without pressure. Will recommend Casey was referred to us by a friend and a customer. He did everything to make us feel at ease. Very patient and without pressure. Will recommend him (even from VA). More

Best service yet! Best service yet, when purchasing a newely, redesigned beauty 2016 Smart car from the Annapolis dealership in March. Casey Duffy really cares And offe Best service yet, when purchasing a newely, redesigned beauty 2016 Smart car from the Annapolis dealership in March. Casey Duffy really cares And offers superb, outstanding service. More

Outstanding service Chuck at Mercedes Benz of Annapolis Service is awesome! He is consistently professional and helpful. He has earned our complete trust, which I feel Chuck at Mercedes Benz of Annapolis Service is awesome! He is consistently professional and helpful. He has earned our complete trust, which I feel is rare in the car business. He goes out of his way to make sure that absolutely everything that we might need is taken care of, and he does it right the first time! Glenn Pierce in parts is our "go to guy" anytime we need parts. He seems to know every car from memory, and is generous with his time giving helpful advice and details. The waiting area at Mercedes Benz of Annapolis is very nice, complete with a wide array of beverages and snacks. Their car wash is superior to other Mercedes dealers we have encountered when traveling in other states. I highly recommend MB of Annapolis Service to anyone who owns a Mercedes vehicle! More

A Great Experience We have purchased three Mercedes over the last five years from this dealership and from Derek Nedd. Extremely happy with all aspects of our experien We have purchased three Mercedes over the last five years from this dealership and from Derek Nedd. Extremely happy with all aspects of our experiences. Would highly recommend. More

Great place! I have been a customer of Mercedes Benz of Annapolis since 1997. I just acquired my fourth car from them and I love it! My salesman was Casey Duffy. I have been a customer of Mercedes Benz of Annapolis since 1997. I just acquired my fourth car from them and I love it! My salesman was Casey Duffy. He is a great listener! Everything that I mentioned, he made sure was on the car he found for me. He took time to explain the features that were new, called me to see if I liked the car, and told me to call him with any questions. Buying a car from this dealer is fun! I love the fact that the manager, Mike introduced himself and asked if there was anything that I needed. The financial manager, Dustin, was extremely helpful. The receptionist remembered my name when I returned a few days later. This dealership shows respect, professional friendliness, and appreciation for your business. I like that! More

Best Car Buying Experience My husband and I recently bought a CPO C250 from MB Annapolis, and we could not be more happy with our purchase and experience. About a year and a hal My husband and I recently bought a CPO C250 from MB Annapolis, and we could not be more happy with our purchase and experience. About a year and a half ago we bought a GLK 250 BlueTec and had such a great experience, we went back for more. We worked with Casey Duffy both times, and cannot say enough good things about him. Good customer service is extremely important to me and the customer service at both the Sales and Service center at MB Annapolis cannot be beat. The experience is really about the customer and the customer's satisfaction rather than just selling a car. We were looking at multiple CPO vehicles, and rather than pushing the more expensive vehicle, Casey helped us decide which car was best for us based on the vehicle itself rather than price, which ended up being the vehicle that was less expensive. This really showed us he wasn't focused on making a sale and his won satisfaction, but rather making sure we were happy. We went to another MB center one time for service because we happened to be in another town, and we will never go back because Annapolis is above and beyond the experiences we've had elsewhere. They've spoiled us and now we refuse to go anywhere else. Thanks Casey! More