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Mercedes-Benz of Annapolis
Annapolis, MD
3,118 Reviews
Offering Maryland drivers an extensive selection of new and pre-owned vehicles for sale, Mercedes-Benz of Annapolis is excited to assist you with your vehicle search. With exclusive trade-in incentives, an onsite service center,we’re committed to making your ownership experience exceptional. If you can’t find what you’re looking for in our inventory, please reach out and we’ll be happy to find it for you!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:30 AM - 7:00 PM
Tuesday 7:30 AM - 7:00 PM
Wednesday 7:30 AM - 7:00 PM
Thursday 7:30 AM - 7:00 PM
Friday 7:30 AM - 7:00 PM
Saturday 8:00 AM - 1:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 1:00 PM
Sunday Closed
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Showing 3,118 reviews
July 27, 2014
Now I understand what everyone has told me After looking for a convertible for nearly 9 months, I had settled on two very different options.. A Jaguar XK8 offered by Annapolis Jaguar or a Merce After looking for a convertible for nearly 9 months, I had settled on two very different options.. A Jaguar XK8 offered by Annapolis Jaguar or a Mercedes SLK 320 offered by MB of Annapolis. I was approached outside by Natalia Milbourne who offered a test drive of the SLK. I agreed. She went inside and I followed shortly after having a closer inspection of the vehicle's exterior. Once I stepped inside I was greeted (overwhelmingly) by an extremely eager gentleman who, once realizing I had been picked up by Natalia, turned off the theatrics quickly and left. The process to test drive a vehicle at this dealership is insane. Besides the usual copy of my license etc. we spent nearly 25 minutes filling out a silly questionnaire asking questions that stopped just short of my blood type. After two trips back to her manager to "get his approval on the answers and content" we finally went outside to start the test drive. I was asked during the drive what other vehicles I was looking at....to which there was a negative comment for everything..."oh that rides so rough"..."too heavy of a car".."Iv'e driven it and didn't like it" etc. etc. The comments grew tiring and prevented a legitimate discussion about the car. I was told from the beginning that the vehicle was a Certified Pre-Owned vehicle. It wasn't until after the test drive I was informed it was not a CPO vehicle-THAT is a big deal. After a brief discussion with the sales manager (who seemed about as uninterested in our conversation and my presence as possible) I left. To this day, not a single follow up phone call, email or mailed item has ever been sent. Natalia was very pleasant but did not exude confidence or certainty. I bought the Jaguar and it was a top-notch experience from start to finish. More
by naptown27
March 02, 2014
What a great experience I recently had at Mercedes-Benz What a great experience I recently had at Mercedes-Benz of Annapolis. We first met Brian Sturgeon at the Baltimore Auto Show. After spending tim What a great experience I recently had at Mercedes-Benz of Annapolis. We first met Brian Sturgeon at the Baltimore Auto Show. After spending time with him and listening to what he said about Mercedes we decided to contact him to investigate Mercedes a little further. What a professional he is. He was extremely informative and patient, answering all of my questions thoroughly. He was also very courteous. He took me on multiple test drives to help in my decision making process. I never felt pressured which is extremely important to me. Mike made sure to stop in while I was at the dealership to welcome me and answer any questions. Dustin was also very helpful and easy to work with. Everyone at the dealership was extremely friendly and polite. This was a great experience and I'm now driving a brand new E350! It's not often that you get such great customer service. I would highly recommend Brian and Mercedes-Benz of Annapolis. More
by Jadiamma
Employees Worked With
Brian Sturgeon, Dustin Howard, Mike McNicholas
February 03, 2014
Was told the car I was buying was a luxury model. A few days later learned it was a sport model and it has been a nightmare trying to get this resolved. Read the very fine print in the contract---too late days later learned it was a sport model and it has been a nightmare trying to get this resolved. Read the very fine print in the contract---too late I learned I could have returned the car, but was told by the salesman that I couldn't. And that return policy was never mentioned during the sales process. Stay away! More
by wrongcar
Employees Worked With
Rori Brown, Michael Herron
January 10, 2014
Mac McConnell is a dedicated Service Manager. From the first time I had my SL500 in for service that I can remember - he has been there and so has Frank Wilson. Both are Always sincere, professional and first time I had my SL500 in for service that I can remember - he has been there and so has Frank Wilson. Both are Always sincere, professional and respectful. I believe there isn't a better match than those two. Both ensured prompt, complete and outstanding service. Having that continuity says something for the business. I always do and will continue to refer this Service Center to others for all their Benz needs. More
by kaiakesinger
Employees Worked With
Frank Wilson, Kevin (Mac) McConnell
November 17, 2013
What a great experience! I, of course, LOVE the fact I have a local dealership STILL in the downtown area of Annapolis. I walked from work over to the dealership, took a test drive in two cars AND took o have a local dealership STILL in the downtown area of Annapolis. I walked from work over to the dealership, took a test drive in two cars AND took one home for an overnight stay. Brought it back next morning, got a ride to work, walked back in the afternoon... signed the paperwork and took my new, fully fueled and washed Mercedes home that evening. Thanks Brian and Mike for making this such a great car-buying experience. I waited 12 years to buy a new car and it was well worth the wait. Look forward to my free car washes! More
by lmcraig01
Employees Worked With
Brian Sturgeon, Mike McNicholas
August 19, 2013
My car buying experience spanned several months, Brian was exceptional from start to finish, and has followed up with me after my purchase ensuring my total satisfaction. His patience with my indecisio was exceptional from start to finish, and has followed up with me after my purchase ensuring my total satisfaction. His patience with my indecision on which model was best suited for my particular needs was extraordinary! I felt, without pressure, and his very professional assistance and advice, that I was able to make well informed choice on a car. He enthusiastically helped me to settle every minute detail, and most importantly, he was committed to me being 100% satisfied with my purchase decision--long term. Fantastic experience and I love my car! More
by jgreber
Employees Worked With
Brian Sturgeon
June 07, 2013
Communication in form of emails and phone calls not always returned. Various issues with service department. Had to inform regional MB operations manager who even confirmed there have been and are ongo always returned. Various issues with service department. Had to inform regional MB operations manager who even confirmed there have been and are ongoing issues at this dealership. More
by malchow
Employees Worked With
Michael Herron, Mike Bruce, Chuck Leyman
May 30, 2013
I purchased a pre owned hummer on Aug 30, took it to a hummer dealer on Aug 31, they found broken bolts on the exhaust manifold and exhaust leaks as well. It is apparent that when they had it inspected , hummer dealer on Aug 31, they found broken bolts on the exhaust manifold and exhaust leaks as well. It is apparent that when they had it inspected , they passed it anyway. I brought this issue to their attention and they did nothing. Spoke to Mr. McNicholas the general manager and he advised that it could have happened on the way home after I bought it,lno remedy offered, he further stated that is the chance you take when you purchase a used vehicle. My salesperson was Doug Boss Hog , or whatever the f&^% his name is, what a joke. When I purchased the vehicle and asked for a copy of the inspection report he advised it was not available. THis leads me to believe that he knew of the problem, and this apparently was not the first time they allowed the entity that inspected the vehicle to pass it anyway, a conspiracy between inspector and the dealer. I am now faced with having to take this matter to court. Word to the wise DONOT TRUST THIS DEALERSHIP....... More
by txc1
Employees Worked With
Mike McNicholas
April 30, 2013
Many thanks to Philip for everything. Absolutely wonderful experience. He was very accommodating, answer all questions honestly and worked to give us what we wanted. wonderful experience. He was very accommodating, answer all questions honestly and worked to give us what we wanted. More
by Shoppingwith6
Employees Worked With
Dustin Howard
April 17, 2013
I came to Mercedes-Benz of Annapolis with a very specific idea of what kind of car I wanted and what I wanted to pay. With the help of the Mercedes-Benz of Annapolis team, Wayne not only showed me only the t idea of what kind of car I wanted and what I wanted to pay. With the help of the Mercedes-Benz of Annapolis team, Wayne not only showed me only the types of cars that were what I was looking for, but what my financial options were with each. Wayne, Dustin, and Mike were more than helpful in getting me exactly what I wanted, and I won't have any hesitation both recommending Mercedes-Benz of Annapolis to anyone or purchasing another car from them down the road. Overall, it was a great car buying experience made easy. More
by edemunda
