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Mercedes-Benz of Annapolis
Annapolis, MD
3,133 Reviews
Offering Maryland drivers an extensive selection of new and pre-owned vehicles for sale, Mercedes-Benz of Annapolis is excited to assist you with your vehicle search. With exclusive trade-in incentives, an onsite service center,we’re committed to making your ownership experience exceptional. If you can’t find what you’re looking for in our inventory, please reach out and we’ll be happy to find it for you!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:30 AM - 7:00 PM
Tuesday 7:30 AM - 7:00 PM
Wednesday 7:30 AM - 7:00 PM
Thursday 7:30 AM - 7:00 PM
Friday 7:30 AM - 7:00 PM
Saturday 8:00 AM - 1:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 1:00 PM
Sunday Closed
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Showing 3,133 reviews
May 28, 2012
My wife and I bought a pre-owned 2003 Lexus SC430 last weekend, and M-B of Annapolis was fantastic all around! Doug took us on the test drive and was very helpful during the visit, with no "high-pressure" weekend, and M-B of Annapolis was fantastic all around! Doug took us on the test drive and was very helpful during the visit, with no "high-pressure" sales tactics (which was very refreshing, because we experienced that at a different dealership later that day). Our great experience during the test drive visit was a big factor in our decision to buy the car. When we went back the next day, Doug and the team were outstanding during the paperwork and trade-in process, and they detailed the car to look as good as when it was new! We also found M-B of Annapolis' pricing on pre-owned vehicles to be very good. We would highly recommend M-B of Annapolis to anyone in the area looking for a new or pre-owned vehicle and a customer-friendly buying experience! More
by sattebf
May 26, 2012
Troy Gresham , Service Consultant,was extraordinarily helpful and accommodating in providing me with an immediate response to an urgent need for repair of my car on a busy holiday weekend. He greeted me helpful and accommodating in providing me with an immediate response to an urgent need for repair of my car on a busy holiday weekend. He greeted me in a warm and attentive manner. He made me feel as if my request was important to him and assured me that the service I needed could be provided. And, I arrived at the shop WITHOUT an appointment, as my car had an unexpected breakdown. Despite being very busy, he saw that my car was repaired in a very short time. Troy is an example of the best of customer service. thank you, Troy! Dave Fagley, the technician who serviced my car, was very helpful in explaining the problem and describing what was required to fix it. He gave me confidence that he could do what needed to be done. thank you Dave. More
by pperrymarg
Employees Worked With
Troy Gresham and Dave Fagley
May 21, 2012
This is my fourth new car from this dealership, Mercedes Benz of Annapolis, MD. Michael Benso has been my salesperson for each purchase and does an excellent job. It begins with a sincere welcome, then a c Benz of Annapolis, MD. Michael Benso has been my salesperson for each purchase and does an excellent job. It begins with a sincere welcome, then a complete walk through the showroom. If you have a particular car you are looking for, Michael will guide you to that car and throughly explain all the features. He is very knowledgeable on all the Mercedes products. When the time comes to make your decision, Michael is there to help you through all the options, from leasing, purchasing, financing, and completing the paperwork. Before you drive off with your new car, Michael goes over the car completely and explains all the cool options. He takes his time to make sure he answers all your questions, and offers you to call him anytime if he can be of assistance. Overall Michael Benso, Drew Litherland and the employees of Mercedes Benz of Annapolis are the best. I look forward to my next purchase. More
by gdavis
May 21, 2012
We decided to take advantage of your offer for a free spring check-up on on our 13 year old ML320. We continue to use it for various purposes and have always enjoyed it. However, because of its age we spring check-up on on our 13 year old ML320. We continue to use it for various purposes and have always enjoyed it. However, because of its age we were concerned about what might go wrong unexpectedly. The comprehensive review that was offered was just what we needed. And when we met with Troy, we were very happy with how he made the system work for us. As a result a number of key problems were identified and repaired. The work took a few days to complete but a loaner car was made available to us. In addition, we commend the attitudes and helpfulness of everyone we came in contact with. Congratulations on running an excellent service organization. Joanne and Jim Rule More
by jrule0807
Employees Worked With
Troy
May 21, 2012
I have leased BMW for 6 years, and an enthusiast for 9 years. Going into my third lease, I wanted to broaden my options while maintaining the same satisfaction and performance in a car and relationship in years. Going into my third lease, I wanted to broaden my options while maintaining the same satisfaction and performance in a car and relationship in the dealership that I had experienced in the past. Casey Duffy approached me as I was looking at the new C300. He took me for a test drive and just as I was interested on quoting this car, I tripped in love with the C250. I was impressed with his eagerness to find a car that 'fit' me - my personality and style. He answered my questions with confidence and worked with my strict budget. I am happy with my decision and the service at Mercedes-Benz of Annapolis. Thank you - Angela More
by angelagraphix
Employees Worked With
May 19, 2012
We do not live around the corner from this dealership. So our relationship was developed over the phone. When we got there we were greeted very warmly. Everyone was very helpful in answering all of our quest our relationship was developed over the phone. When we got there we were greeted very warmly. Everyone was very helpful in answering all of our questions. The process was very enjoyable. They were honest about when it made sense to buy an extra service and when it was going to be a waste of money. They also offer a service to pick up your car and drop off a loaner so you do not have to drive to the service center. I can't wait to buy our second MB. More
by ellenmkm
Employees Worked With
Thomas Stancavage, Michael Benso,J.A. Litherland, Brian Fader
May 13, 2012
My wife and daughter are owners of Mercedes and have been My wife and daughter are owners of Mercedes and have been very happy when driving their vehicles. I have had our GL 450 in on numerous occassions fo My wife and daughter are owners of Mercedes and have been very happy when driving their vehicles. I have had our GL 450 in on numerous occassions for minor repairs or scheduled maintenance services. We have been happy to date. If there is any complaint, it would be the cost of repairs. I have no issue with service cost, but it seems the service department would discount percentages based on the amount of repairs or service. I am looking to replace our GL in the near future. There is absolutely nothing wrong with it because we have always had it gargaged and it only has 41,200 miles on it. I will replace hers before deciding on either the CL or AMG class for myself. Thanks again. Regards, David Manuel More
by manuedx
Employees Worked With
Kevin Smith, Frank Wilson, Kim McNeese, Frank Wilson
May 08, 2012
Very friendly and goes extra mile to explain everything. Show us variety and differences in the model of vehicle we were looking ror and it was quite a educational experience we did buy yet but is truly con Show us variety and differences in the model of vehicle we were looking ror and it was quite a educational experience we did buy yet but is truly considering purchase. More
by msluvbug69
May 07, 2012
Michael was very patient while I vacillated between models. He helped me with the pros and cons as I tried to find the right car within my budget. I am very happy with my selection. At the time of d models. He helped me with the pros and cons as I tried to find the right car within my budget. I am very happy with my selection. At the time of delivery, Michael was thorough with his explanation of the functionality of the vehical. I would also like to commend the Used Car Manager who apprised my trade-in and the Finance Manager who walked me through the myriad of paperwork. More
by Lewis Buckingham
Employees Worked With
Michael Benso
April 29, 2012
Chris was wonderful to work with. I was purchasing the 2003 SLK320 from remote (I live in Massachusetts, and this dealership is in Annapolis MD). There was something about Chris' demeanor over the phone t 2003 SLK320 from remote (I live in Massachusetts, and this dealership is in Annapolis MD). There was something about Chris' demeanor over the phone that led me to trust him. I asked Chris to evaluate the car for cosmetics and mechanics. He called me back and gave a very accurate report. I decided to purchase The we coordinated for my arrival at BWI Airport. Chris picked me up, we got back the dealer, and his review of the car with me in person was impressive. And there was no variance from what he reported over the phone. He knew the car inside and out and shared all the tricks and features that are not apparent to the lay-person (me). More
by BServey
