Mercedes-Benz of Annapolis

Jim Turk at Annapolis Mercedes-Benz was a real pleasure to work with. I was in the market to replace my older vehicle with a newer, safer SUV style vehicle. When I went into the dealership I was not really to work with. I was in the market to replace my older vehicle with a newer, safer SUV style vehicle. When I went into the dealership I was not really sure exactly what I wanted. I was approached by Jim and he told me that it would be his pleasure to assist me. Jim listened to what I wanted and needed for my new vehicle and he presented me with the options that best suited my needs. I feel confident that I made the right choice because Jim helped me narrow down my options and decide on a vehicle that I will be happy with for many years to come. When I decided on the ML-350 as my top choice Jim gave me a fair price on the vehicle and also offered me a fair amount for the vehicle that I was trading in. Top notch customer service, friendly atmosphere. I am planning to refer several friends and family members to jim when they are ready to make a new vehicle purchase. Thanks! John G. More

Although Jim didn't have all the answers at his fingertips (since he is new to MB), he was willing to look up or get the answers to any questions we had. He also went out of his way to keep in tou fingertips (since he is new to MB), he was willing to look up or get the answers to any questions we had. He also went out of his way to keep in touch regarding the status of our vehicle and accessories ordered. When I had trouble programming my garage door opener, he came to my home and did it for me. He puts the customer first and that was the most important thing to me when buying a new vehicle. More

Mr. Jim Turk was very pleasant salesperson, I'm grad I stop by. visiting at mile one Mercedes Benz was great experiences, they are very knowledgeable professionals, I highly recommend this dealership fo stop by. visiting at mile one Mercedes Benz was great experiences, they are very knowledgeable professionals, I highly recommend this dealership for next vehicle purchase if you looking for luxury car. More

Mercedez benz of Annapolis, talk about the dealership of the year, the minute we walked in everybody was courteous, and welcoming. Then we met our sales person Mr. Casey Duffy, now that is the sales person the year, the minute we walked in everybody was courteous, and welcoming. Then we met our sales person Mr. Casey Duffy, now that is the sales person of the year. Casey took his time to explain to us in detail about the car we asked for. He walked in the lot with us to show us the different colors they have. He was able to answer every question we askde him without hesitation, he is very knowledgeable, I mean this guy knows his stuff(I mean Mercedez Benz stuff). When it was time to test drive the car, Casey did not rush us through, he explained all the features as we drove and encouraged us to ask questions, he explained more after the test drive. This guy Casey has an excellent customer service, he also has a good sense of humor. we had done research about the car prior to visting the dealership but we learned more from Casey in just an hour. When we decided to buy the car C300 4matic, Casey introduced us to Mr. Tom Stancavage from finance. Tom is funny, friendly and courteous at the same time; he had us laughing the whole time. Tom worked deligently to make sure we get the excellent and the lowest rate ever, thank you Tom. We are very happy that we chose the Mercedes benz of Annapolis, we are very happy that Casey was our sales person, we are very happy Tom was there to help us, but most of all we are very .happy with our C300 4matic. Casey thank you for the wonderful gifts, the Hawaiian Chocolate is delicious. Lets not forget Mr. Adrian Turner from maintenace, he installed the lo-Jack for us. Adrian was very polite and friendly; he introduced himself told us what he was going to do, and asked if we had any questions. very polite, thank you Andrew. From: Suwaiba More

Originally posted on what a great experience I had - which was true - they gave me all the warm and fuzzies that you would expect. Before driving off the lot I was assured that if there were any proble which was true - they gave me all the warm and fuzzies that you would expect. Before driving off the lot I was assured that if there were any problems that they were there to assist - Purchased on 11/28 - not long after a squeak started in the frontend - with being busy with the holidays and work I was not able to contact until 01/04 asking for some assistance even if nothing else than a courtesy inspection - needless to say it was refused. I’m also still waiting on the owed part that was guaranteed to be sent out. More

WOWWWW, is the first word that comes to mind when I think about this dealership and my sales person. Talk about under promise and over deliver. The experience was simply remarkable!!! From the first 3 time about this dealership and my sales person. Talk about under promise and over deliver. The experience was simply remarkable!!! From the first 3 times I walked in and just wanted to talk about vehicles it was evident that this was not your typical dealership. No high pressure sales techniques here (which I was expecting). Michael Benzo, Michelle, and Tom exceeded my expectations. They worked relentlessly on the deal until it was just right. I was very pleased when I finally took delivery of my beautiful E350 4Matic (she is sexyyyyy). This car exceeded what Michael and the team told me. If you are considering a Mercedez Benz, do yourself a favor and go visit Michael Benzo at "Mercedez Benz of Annapois" you will not be disappointed. Thanks again for everything!!!! D. McRae More

I had a very nice experience at Mercedes of annapolis. They treated me very well and I am so happy with my car. I will go back there for a future car purchase. They treated me very well and I am so happy with my car. I will go back there for a future car purchase. More

We walked into Mercedes of Annapolis to just look at a new GL vehicle for our family. We ended up walking out with, not only a GL, but a car as well! Casey Duffy was the most amazing sales person we hav new GL vehicle for our family. We ended up walking out with, not only a GL, but a car as well! Casey Duffy was the most amazing sales person we have ever come across. He was genuine, knowledgeable, and most off all just wanted us to be happy. We felt all along that he had our best interest in mind, and that is why we decided to invest in the Mercedes family for life! We will go through Casey in all future purchases. Not only was Casey amazing, but every single person on the Mercedes staff made us feel welcome and part of a family. We really loved how they got our license plates for us and made our lives 50 times easier, they did not have to do that, but they did and that is what makes this dealership stand out from all other dealerships we have dealt with. Tom Stancavagz made our experience as wonderful as it was, as well. Tom worked with us for 2 days and made us feel like we were joining a family. They bent over backwards to make our car buying experience, just that, an experience and for that we are forever greatful. We are excited to be part of the Mercedes of Annapolis family!!! More

Michael and Drew made the purchase of my vehicle very simple. I had many questions, and they explained them in great detail. I would recommend this dealership to both my family and friends! Thanks agai simple. I had many questions, and they explained them in great detail. I would recommend this dealership to both my family and friends! Thanks again Mike and Drew!! More

Absolutely an establishment to be taken at their word! They not only provided excellent customer care but went that extra distance that makes all the difference. I would say they could put in quotes They not only provided excellent customer care but went that extra distance that makes all the difference. I would say they could put in quotes Mercedes-Benz(Dealer to Trust)of Annapolis. Special thanks to Michael Benso for his outstanding effort. More