Mercedes-Benz of Annapolis

Absolutely an establishment to be taken at their word! They not only provided excellent customer care but went that extra distance that makes all the difference. I would say they could put in quotes They not only provided excellent customer care but went that extra distance that makes all the difference. I would say they could put in quotes Mercedes-Benz(Dealer to Trust)of Annapolis. Special thanks to Michael Benso for his outstanding effort. More

I just dropped in one day and asked for Michael. He had left me a voice mail after an internet inquiry. Luckily he was there even though it was his day off. I did have a car in mind, but I was offered many left me a voice mail after an internet inquiry. Luckily he was there even though it was his day off. I did have a car in mind, but I was offered many options after explaining my plight. We went out for a test drive and Michael explained all of the electronics that come with the newer model cars. I explained that I would never retain that much information, but was invited back at my convenience to go over everything again. I found my experience with Mercedes to be enjoyable. Things were explained fully and there was never any pushiness to purchase extras. Michael was a very professional salesperson and I would recommend him to anyone interested in purchasing/leasing a Mercedes. Lynn Collins Long & Foster Real Estate, Inc. More

I rate this car dealership as excellent based on the dealership expertise, customer service, and willingness to find the specific vehicle based upon my request. dealership expertise, customer service, and willingness to find the specific vehicle based upon my request. More

Wayne made my purchase of a used BMW extremely pleasant. He was helpful every step of the way and worked with me to get my financing approved. This was the most simple and painless car buying experience of He was helpful every step of the way and worked with me to get my financing approved. This was the most simple and painless car buying experience of my life. Thanks Wayne! More

I was very pleased with the customer service and the overall business experience that I did with Merecedes-Benz of Annapolis. Salesmen Casey Duffy was very professional, with an excellent attitude, grea overall business experience that I did with Merecedes-Benz of Annapolis. Salesmen Casey Duffy was very professional, with an excellent attitude, great sense of humor, and very well mannered. Also many thanks to John Dunphy, for he was very cooperative with the price. I look forward to doing more business with you in the future. Thank you versy much. More

The staff at Mercedes Benz of Annapolis is amazing. They made my wife and family feel incredibly welcome (2.5 y/o and 11wk old). We purchased a CPO 2008 GL450. At 7pm we test drove the car and at 7:45PM w made my wife and family feel incredibly welcome (2.5 y/o and 11wk old). We purchased a CPO 2008 GL450. At 7pm we test drove the car and at 7:45PM we walked out he door with new car and financing. After spending the entire day looking at used MB's, I can tell you the Annapolis MB dealership trumps other dealerships in the region. Al Zayas is an excellent sales person; his knowledge combined with kindness and "non-salesy" approach resonated with my wife and I. Tom (Finance Mgr) was organized and fast. More

Very professional and knowlegeable staff and they follow up on questions. The electricity was off the weekend we bought the car because of a hurricane, but the staff was there, power or not, and were able t up on questions. The electricity was off the weekend we bought the car because of a hurricane, but the staff was there, power or not, and were able to manually deal with the sale. More

This is the second car I purchased from Mercedes Benz of Annapolis, and if asked to give a review, I actually would not know where to begin, simply because I would definitely recommend Mercedes Benz of Anna Annapolis, and if asked to give a review, I actually would not know where to begin, simply because I would definitely recommend Mercedes Benz of Annapolis to any individual in need of a vehicle at any given time. I had the courtesy of working with Mr. Dean Cunningham and Michelle on both purchasing occasions at Mercedes Benz of Annapolis, and I must admit that if I had to sum it up in 1 word I would simple say they were both "wonderful". Mr. Dean Cunningham customer service, quality of work, and friendliness was refreshing at the first and even after 3+ years remains refreshing. In fact, I felt as if I just went in for the keys as the experience was very hassle free. Without even sacrificing a day off from work Mr. Cunningham consulted with me on my terms and needs and was very impressive as he was very knowledgeable, polite, and overall rooted in his field, wherein I am yet to believe how quick and hassle free he made the overall purchasing experience. Tom Stancavage and Michelle (Finance Department) was also very friendly, effective, and also made the overall experience extremely hassle free... I would definitely recommend Mr. Cunningham to any individual seeking to secure their first or next vehicle. I was in and out in my new vehicle within 30 to 45 minutes and was very excited with not only driving home my new vehicle, but with the overall experience as well. Definitely recommend Mercedes Benz of Annapolis and Mr. Dean Cunningham, and after that process Tom and Michelle will be the icing on the cake that will seal the experience with an even bigger smile. More

We had a most enjoyable experience on our purchase of our car. We traveled over 3 hrs. to come to this dealership after an extensive search in VA. Thank-you very much. Highly recommended. car. We traveled over 3 hrs. to come to this dealership after an extensive search in VA. Thank-you very much. Highly recommended. More

I had a great experience with Mercedes-Benz of Annapolis. Dean Cunningham, Michelle (finance) and Tom (finance) were very helpful, provided top notch customer service and I would definitely recommend this d Dean Cunningham, Michelle (finance) and Tom (finance) were very helpful, provided top notch customer service and I would definitely recommend this dealership to my friends or colleagues. I will return when I am in the market for a new vehicle. More