Mercedes-Benz of Annapolis

An excellent experience with all staff there. Jim was great to work with-no pressure just a completely helpful and patient salesman. We went in looking at one car and ended up with another based on compa great to work with-no pressure just a completely helpful and patient salesman. We went in looking at one car and ended up with another based on comparison and Jim's help. Drew was also a pleasure to deal with. He gave us a fair appraisal on our trade, and walked us through the pros and cons of purchasing vs. leasing. Michele handled the administrative complexities with efficiency and aplomb. And let us put in a good word for Frank Wilson, the service advisor with whom we have have been working to keep our older ML320 in top condition. Our positive experience with Frank and the service department helped give us confidence in this dealership, which is essential for such a major purchase. We highly recommend this dealership. More

Our salesperson Doug Bouslog was professional and a pleasure to work with. The process was efficient and got us on our way quickly. The extended warranty was well priced. So far we have been complet pleasure to work with. The process was efficient and got us on our way quickly. The extended warranty was well priced. So far we have been completely satisfied with our purchase. We would purchase from Mercedes-Benz of Annapolis again. More

My husband and I had been talking about buying a new car for several months but had not made any decision about what we wanted. We were leaning toward a small 4-wheel drive SUV but as we did our research, for several months but had not made any decision about what we wanted. We were leaning toward a small 4-wheel drive SUV but as we did our research, nothing really grabbed us as being exactly what we were looking for. Several weeks ago we decided to take a look at the luxury cars available just to be sure we didn’t want to go that direction. We really assumed we would just look at some luxury cars and go back to our idea of a small SUV. Last Saturday (April 9) we stopped in at Mercedes-Benz of Annapolis just to look at what was available. As we walked into the dealership we were greeted warmly by several of the salespeople. Steve McElroy came over to us and asked if he could help us. I told him we were looking for a car but we had no idea what we wanted. I told him what I was currently driving and that I wanted something new or newer and with a few more features than I had. He asked what price range we wanted to be in so I told him and said that we would probably have to look at the used cars. Steve asked me a few more questions, listened very carefully to what we said and then told us that we could definitely find a new Mercedes in our price range if we chose to go that route. Or that he would be very happy to show us what they had available in the used cars they had. We decided to look at the new ones first just to get an idea of what was available in our price range. To make a long story short, we narrowed it down to a 2011 GLK or an E-350 4-Matic and got stuck there. Steve arranged for us to drive both cars and was very knowledgeable about the features of both. We spent the rest of the afternoon getting in and out of both models and comparing and contrasting the features of each. The whole time, Steve stayed with us and answered all our questions and made recommendations based on what he heard us say and his perceptions of what we would like. Steve very quickly got to know us and was able to help us make the right decision for us but never made us feel like he was pressuring us in any way toward either vehicle or toward even buying one from him that day. This was definitely the easiest car purchase we have ever made. We spent the whole day with Steve and left there without giving him a definite decision. We had decided to take one of our old cars to Carmax the next day to see what we could get for it and then decide about the Mercedes. At this point we knew that the E-350 would be the best car for our needs but weren’t sure we were ready to do the deal yet. Once we got the price from Carmax we took the old car to Steve for him to price a trade-in value and were pleasantly surprised to find out that with the sales tax benefit of a trade-in, the 2 deals were a break-even. So we traded in the old car and finished the deal on the new E-350. The Annapolis dealership didn’t have the exact car we had decided on in stock so Steve searched other dealers over a couple nearby states and found the perfect one on Monday at another dealer. They arranged to have the car brought to Annapolis Monday evening and we were able to pick it up Tuesday afternoon. Steve spent several hours with us going through all the features and made sure we understood everything we needed to know about our new car to be able to operate all the basic features and had a good head start on learning all the extras that will take a little longer to learn about. Throughout the whole process Steve was very friendly and helpful without being pushy. In fact, we joked that we were becoming “new best friends”. The financing of the new car with Michele Mitchell-Nordquist was also a very pleasant experience. In fact, I can even say that Michele made the whole process fun. She is extremely knowledgeable, answered all our questions and was just a delight to work with. She was very patient as we asked to review the transaction several time to make sure we understood everything. All in all, our whole experience with Mercedes-Benz of Annapolis and in particular with Steve McElroy and Michele Mitchell-Nordquist was the best car-buying experience we have ever had. We would definitely recommend this dealership and these specific people to anyone looking to buy a car. And we absolutely love our new Mercedes E-350. One last note, one of the things that Steve covered very thoroughly when we picked up our car was how to use the Mercedes mbrace system. This turned out to be extremely fortunate for me since 3 days after picking up my new car, I was rear-ended at a stop light on my way to work. The car functioned exactly as it should have and, because Steve had been so thorough in explaining the mbrace system, I was able to sit in my car and summon help and the police without having to think about what to do next. The mbrace operator was wonderful and even stayed on the line with me until the police arrived so I wasn’t alone. Once the police report was filed, I immediately called Steve and he was very helpful with explaining how to go about making sure I was able to get the damages fixed by a Mercedes-certified body shop. More

I have had Mercedes for over ten years and always had excellent results. My experience buying the new ML was made all the easier by Casey and their team. Casey was thorough, honest, straight forward an excellent results. My experience buying the new ML was made all the easier by Casey and their team. Casey was thorough, honest, straight forward and made it pleasant to do business. I whole hearted recommend you visit them before you make a decision on a new car. More

This is the third Mercedes I have purchased from Mercedes of Annapolis, and my second from Chris Tarsa. Chris worked hard to understand my needs and match them to the options available on the car. In additio of Annapolis, and my second from Chris Tarsa. Chris worked hard to understand my needs and match them to the options available on the car. In addition he ensured that I received the best possible price using available incentive options. My next car will assuradly be one I purchase from Chris. A great overall experience. More

Excellent experience! Chris Tarsa was a pleasure to work with. He made the process as simple as possible. The entire process took one day. The dealer had the car ready and we were driving it the next day with. He made the process as simple as possible. The entire process took one day. The dealer had the car ready and we were driving it the next day! They even called to follow up - nice touch! More

We purchased a used vehicle form this dealership. We were treated very well and were happy with the overall experience of puchasing from this dealership. Our salesperson Casey Duffy was great and hopef were treated very well and were happy with the overall experience of puchasing from this dealership. Our salesperson Casey Duffy was great and hopefully we will be purchasing a second vehicle soon. Michelle in the Finance Office was also wonderful during our dealings with Mercedes-Benz of Annapolis. More

The level of service that Steve McElroy @Mercedes of Annapolis, he was very pleasant, professional, went beyound helpful, treated my husband/I like he had known us for years, Steve picked out the vehicl Annapolis, he was very pleasant, professional, went beyound helpful, treated my husband/I like he had known us for years, Steve picked out the vehicle for us, took his time in showing all the details, making sure we had no issues, the entire experience was extremely over the top,the best experience ever buying a vehicle, thanks to Steve, We would highly recommend Steve McElroy/Mercedes Benz of Annapolis. A&JMAR More

We couldn't be happier with the level of service from Mercedes of Annapolis. EVERYONE was beyond helpful, pleasant and treated us like they had known us forever. It truly was like no other car buying exp Mercedes of Annapolis. EVERYONE was beyond helpful, pleasant and treated us like they had known us forever. It truly was like no other car buying experience. There was no pressure, no "what is it going to take to put you in this car today?" MB of Annapolis has a customer for life thanks to the superb treatment. Great Job and thanks again! More

Prior to my purchase, I visited 3-4 other MB dealers in the metro DC area, including dealers in MD and VA. Frankly, none of them seemed all that interested in following up with me despite leaving my busine the metro DC area, including dealers in MD and VA. Frankly, none of them seemed all that interested in following up with me despite leaving my business card with all of them. Jim at MB of Annapolis seemed very eager to help me, and I had a good feeling about MB of Annapolis and I totally enjoyed working with Jim & Drew. I felt they were both "hungry" for my business and would do their very best to cut me a good deal. Even though I live in Rockville, I spend a lot of time in Annapolis visiting friends, so I was very happy to give my business to MB of Annapolis. I've had many BWW's over the years, and have also owned a Porsche and an Audi. And, once MB developed the C63, it caught my eye, and I've wanted a C63 AMG for several years, so I'm glad I was finally able to get one. It's a totally awesome car, and every one of my buddies have made great comments about this car. My wife and kids all love the car too. Greg Wager More