Mercedes-Benz of Annapolis

the whole buying process was great from the time we walked thru the door till the time we drove off the lot in our new car. Robert was a very knowledgeable salesman and was great to work with. The s walked thru the door till the time we drove off the lot in our new car. Robert was a very knowledgeable salesman and was great to work with. The selection of cars were great, almost too many to choose from if you're the indecisive type. We are very happy. More

My experience was probably one of the best for me. In the past I have bought used cars and once you buy it you never here from them again. Wayne from the beginning was very helpful. He immediately to the past I have bought used cars and once you buy it you never here from them again. Wayne from the beginning was very helpful. He immediately took care of some small problems and even came to our home to show us the vehicle when it was ready. He checked in with us several times. His customer service was wonderful. The biggest thing for me was that we were treated as if we bought a brand mercedes. This was a used car and he even treated us to a lunch while we waited on the last day. That is service and I would definitely tell my friends about this dealer. I know I plan on going back to them. Thank you for my car and I love it. More

We found a used Audi A4 Avant 2009 at this dealership on the Internet. From the first time I called Michael Benso to schedule an appointment for a test drive to the last step we finally took the car home th the Internet. From the first time I called Michael Benso to schedule an appointment for a test drive to the last step we finally took the car home the experience was great. First day I took a car for a test drive and I liked it. We negotiated the price for this car, and I traded my old one. The dealership agreed to fix some minor scrathes on the car - it was a used car after all. They did a great job fixing all problems. The next day we took car home. Three weeks later I still love this car. I highly recommend this car dealer. More

The price we paid was better than 25 of 28 similar cars that we found on the web. Mr. Benso was knowledgeable and courteous and provided a high level of service. The overall experience was the best that we found on the web. Mr. Benso was knowledgeable and courteous and provided a high level of service. The overall experience was the best I have encountered in the purchase of 22 cars. Better than BMW and Lexus. It was a very positive buying experience. More

Everyone we dealt with here from our salesman, Jim Turk, to the Sales manager, Drew to the Finance & Leasing Manager, Michele were wonderful to work with. We have owned several different Mercedes before to the Sales manager, Drew to the Finance & Leasing Manager, Michele were wonderful to work with. We have owned several different Mercedes before and this was the best experience we have had to date with a dealership. No pressure, just an enthusiastic support to make sure we get the "right" car. We also have used the service department here for our other car and have been very happy dealing with Frank Wilson. More

This is my third Mercedes purchae with two of them from Mercedes Benz of Annapolis. I love how quickly they get you through the process yet spending enough time to explain the process and my new car purch Mercedes Benz of Annapolis. I love how quickly they get you through the process yet spending enough time to explain the process and my new car purchase. I will continue to do business with them in the future and I would recommend this dealership to anyone. I always have a great experience and I can't wait for the time when I can trade up because I will be back to see these guys again. Kudos to to Al and Tom and the leadership of the GREAT Dealership!!! More

From my first contact with my sales rep (Casey Duffy), to meeting with the sales manager (Drew Litherland), to working out the financing details (Tom Stancavage), my experience as a first-time Mercedes Benz meeting with the sales manager (Drew Litherland), to working out the financing details (Tom Stancavage), my experience as a first-time Mercedes Benz buyer could not have gone more smoothly. I would highly recommend this dealership and any of the people that I had contact with at this dealership. They were honest and up front and not pushy at all. The entire experience was positive for me. More

I cannot speak highly enough about Mercedes Benz of Annapolis. What an incredible, positive, and enjoyable experience. There was not one aspect of my new car purchase experience that could have been Annapolis. What an incredible, positive, and enjoyable experience. There was not one aspect of my new car purchase experience that could have been handled any better. Casey Duffy, my Sales Consultant, was professional, courteous, and patient as he explained the Mercedes Benz experience. I have been driving German competitor vehicles for the last 15 years and was not familiar with MB. I was treated so well by both Casey and also by Sales Manager Drew Litherlind, that I could not imagine visiting any other dealer. I must admit that even Tom Stancavage made paying for my new car enoyable! I drove from Alexandria, VA (about 40 miles away) at the recommendation of others and am so pleased that I did. The overall atmosphere of the dealership was extremely professional, yet relaxed. There was no "sense" of high pressure. I witnessed employees assisting each other ensuring that the customers were always appropriately attended to. Mercedes Benz of Annapolis has set the bar to where all other Mercedes Benz Dealers should aspire to reach. Would I recommend this dealership? How loudly can I yell "YES" "YES" "YES". More

The buying experience from start to finish was perfect. The buying experience from start to finish was perfect. Especially helpful was the "no pressure" salesman, Michael Benso and the owner, Mr. Fader. I The buying experience from start to finish was perfect. Especially helpful was the "no pressure" salesman, Michael Benso and the owner, Mr. Fader. I would recommend them WITHOUT HESITATION. All employeees were very friendly and seemed to want to make sure you needed anything you desired. I must emphasize that therre was no pressure to buy the car, nor any of the atermarket items (extended warranty, Road Hazard Insurance, etc) The owner of the dealership was introduced to me and made me feel that he genuinely wanted to not only sell me a car, but start a long term experience with the dealership. More

Derek treated us with great care and compassion before and after we had agreed to buy a ML350 from him.It was late in the day, however, he was very good at showing me how to get the most out of the option and after we had agreed to buy a ML350 from him.It was late in the day, however, he was very good at showing me how to get the most out of the options the ML has, very glad for all the instructions. He also called me the next day to make sure the car and I were getting along and offered any help if I required it. Very good experience. More