Mercedes-Benz of Annapolis - Service Center

Alex Clothier is a class act I took my car in for several issues that needed to be addressed. I can't say enough about the level of customer service and what a pleasant experience I took my car in for several issues that needed to be addressed. I can't say enough about the level of customer service and what a pleasant experience it was all around. Alex has great attention to detail, is pleasant and thorough and very knowledgeable. I had my 5 year old son with me a few times and Alex went above and beyond with him also as he loves cars. I wouldn't take my car anywhere else or see anyone else. Bravo for having such a fabulous person as a part of your team. More

First time experience with Mercedes Annapolis Service Dept Hello. This past summer I purchased a Mercedes CLA 250 and brought it in for service as it needed to pass MD state inspection. I received a warm greet Hello. This past summer I purchased a Mercedes CLA 250 and brought it in for service as it needed to pass MD state inspection. I received a warm greeting from Alex who was my assigned representative. He was efficient, professional, knowledgeable and took the time to explain the inspection requirements. He checked in with me while it was being serviced to keep me updated throughout the day and followed up once I picked up the car to ensure I was satisfied with the outcome. I can't thank him enough for making my ownership experience an excellent one. Thanks Alex! More

Check on car light and detailing Alex always takes care of me when needed. He doesn't hesitate to provide whatever I need to be happy! SUV always come back with no problems. Very h Alex always takes care of me when needed. He doesn't hesitate to provide whatever I need to be happy! SUV always come back with no problems. Very happy with my service! More

Courteous and efficient I took my Smart Car in for a recall issue. Sean was ready for my appointment and suggested the time it would take for the repair. The waiting room was I took my Smart Car in for a recall issue. Sean was ready for my appointment and suggested the time it would take for the repair. The waiting room was pleasant and comfortable. The work was done in less the approximated time. I highly recommend this dealership. More

Outstanding customer service I was unable to connect my cell phone to the Bluetooth on the car and Sean personally assisted me for over an hour to attempt to resolve the issue. Hi I was unable to connect my cell phone to the Bluetooth on the car and Sean personally assisted me for over an hour to attempt to resolve the issue. His personal service went way beyond expectations. Thank you! More

Service cls Sean was very helpful getting my car into service. He took his time and listen to the problem I was having and checked my car in quickly. He followed Sean was very helpful getting my car into service. He took his time and listen to the problem I was having and checked my car in quickly. He followed up with me letting know what needed to replace and the time it would be ready. All around great customer service. More

Professional and friendly. I've had great experience when ever I've been tot he service center. I would highly recommend them. No matter the reason for my visit I've been treate I've had great experience when ever I've been tot he service center. I would highly recommend them. No matter the reason for my visit I've been treated well with courtesy and a genuine smile, especially from Alex. He seemed to take a real interest in me and wanted to make sure that all of my questions were answered. More

Best Service Ever In 45 years of buying cars, I've never had better service. It's great to have one person in charge of the service on our vehicle. Alex is personable In 45 years of buying cars, I've never had better service. It's great to have one person in charge of the service on our vehicle. Alex is personable, attentive, remembers his clients and very knowledgeable about the vehicle. You couldn't ask for better. More

Shout Out to Alex Clother! I have been a loyal Mercedes-Benz of Annapolis service patron since I bought my GL450 in 2013. When my prior service advisor left I was feeling a litt I have been a loyal Mercedes-Benz of Annapolis service patron since I bought my GL450 in 2013. When my prior service advisor left I was feeling a little lost. Then I found Alex. I will wait as long as I have to for a service appointment so that I can have his guidance. He is always, always cheerful and happy to see me. He has always guided me with service and repair recommendations in a way that makes me feel like I am making the right choices for the longevity of my vehicle and is a true joy to do business with. I would recommend him to anyone!!! More

The best service This dealership and Alex are always so courteous and attentive even if you're just stopping by for a complimentary car wash, no matter how often you c This dealership and Alex are always so courteous and attentive even if you're just stopping by for a complimentary car wash, no matter how often you come in for one! More