Mercedes-Benz of Annapolis - Service Center

An outstanding customer advocate! Chuck Leyman always makes us feel welcomed, always ensures our maintenance/ local transportation needs are met. Like having a relative at MB! As we li Chuck Leyman always makes us feel welcomed, always ensures our maintenance/ local transportation needs are met. Like having a relative at MB! As we live 70 miles away we always spend the night. Chuck keeps us updated with service completion times so we can plan our day. This last visit he expedited our service when we had to leave several hours earlier than we expected. We trust Chuck’s advice and value his friendship. We have two MB and have been extremely pleased with Chuck’s attention to detail over the past several years. Thanks! More

Excellent Service with Alex! I must say, Alex Clothier is AMAZING! I originally had an issue with a previous advisor, and Alex steeped in ensure my experience was nothing but the I must say, Alex Clothier is AMAZING! I originally had an issue with a previous advisor, and Alex steeped in ensure my experience was nothing but the best! Alex made me feel right at home. I brought my car in to have service completed on my tires. Alex explained the entire process and made sure he communicated the entire way! Every time I spoke with Alex, he was pleasant and professional, and answered any question/concern I had! Through all of my years with luxury cars and service, Alex was by far the best! I have complete trust in Alex and will return to Mercedes Benz of Annapolis Service Center because of him! I wish all associates could be more like Alex!! More

Personalized Service and Professional Staff I have been a satisfied patron of MB Annapolis for over 5 years. They are courteous and prompt, and most importantly fair. I feel confident leaving my I have been a satisfied patron of MB Annapolis for over 5 years. They are courteous and prompt, and most importantly fair. I feel confident leaving my vehicles with the service department and my Service Rep, Chuck Leyman, is outstanding. I have loved all my MB vehicles and utilizing this service center has been a wonderful experience every time. More

Best Service Alex Clothier is the best & great service advisor. His professionalism & knowledgeable customer service is outstanding ! I always have experienced co Alex Clothier is the best & great service advisor. His professionalism & knowledgeable customer service is outstanding ! I always have experienced courteous & great service at this location. More

exceptional service Alex is the service manager every-one should work with. Knowledge and professionalism are his specialties. He is an exceptional brand ambassador for M Alex is the service manager every-one should work with. Knowledge and professionalism are his specialties. He is an exceptional brand ambassador for Mercedes. Whether you are in for routine service or replacing a key battery, he always has your best interest in hand. He goes out of the way EVERY time to create the best customer experience. Do yourself a favor and request him the next time you visit the service center. More

Excellent Service Alex is a great service advisor; he and everyone there are always professional, courteous and friendly. I am always treated like I their most importan Alex is a great service advisor; he and everyone there are always professional, courteous and friendly. I am always treated like I their most important customer when I come in, even if it's just for a car wash or to change the battery in my key. This is by far the best service department I have ever experienced. More

Chuck is awesome to work with! Working with Chuck, I can text him when I need an appointment. He is always ready for me with a loaner car, and when the vehicle is ready I text when Working with Chuck, I can text him when I need an appointment. He is always ready for me with a loaner car, and when the vehicle is ready I text when I'm on the way to pick it up and it's ready to go, clean and engine running. Awesome experience as always. Chuck is easy going, a great guy, and couple that with his expertise plus his attention to detail and the service experience just can't be beat! More

Extra Mile Texted my service rep, Chuck Leyman, to see about servicing my car since I hit road debris and a curb. Chuck went the extra mile to see that my car wa Texted my service rep, Chuck Leyman, to see about servicing my car since I hit road debris and a curb. Chuck went the extra mile to see that my car was taken care of, even though the service department was slammed. Chuck always texts me and provides updates, estimates of cost, and advises when all is complete. I’ve been exclusive to this dealership for over 30 years, and Chuck is far and away the most attentive rep that I’ve had. I have 3 mercedes and Chuck takes excellent care of me, which influences my purchasing decisions. More

Great! David Brady is the best service advisor! He is always professional, helpful and friendly. I really appreciate the Mercedes service department. They ar David Brady is the best service advisor! He is always professional, helpful and friendly. I really appreciate the Mercedes service department. They are heads and tails better than the Annapolis BMW service department. More

Exceptional Cistomer Service I had a slow leak in my tire, brought it without an appointment, David Brady had my car looked at in a few minutes and they took care of the problem. I had a slow leak in my tire, brought it without an appointment, David Brady had my car looked at in a few minutes and they took care of the problem. More