Mercedes-Benz of Annapolis - Service Center

Service As Exceptional As The Vehicle You Drive That's what it claims on the Mercedes Benz website and that is exactly how Alex Clothier made me feel! Alex and the team at the Annapolis Mercedes Ben That's what it claims on the Mercedes Benz website and that is exactly how Alex Clothier made me feel! Alex and the team at the Annapolis Mercedes Benz Service Center offer truly exceptional and thorough service. My COMAND system died one morning as I started my car to leave for work. I drove my car straight to the Annapolis Mercedes Benz service center and met with Alex. He immediately took my car back for service and offered to put me in the loaner car of my choice so I wouldn't be inconvenienced. It took about two weeks to complete the repairs on my car due to the need to order parts. During this time, Alex kept in touch with me daily to provide me with status updates. Unfortunately, my car service was due to be completed when I was out of town. I offered to return the loaner and take a cab to the airport and back. But Alex told me no problem, just leave the loaner at the airport and return it when you get back. I really enjoy working with Alex and I wouldn't take my car anywhere else for service. More

Best service department ever Ever since i have been going to this service department over t years i have never had a problem. Excellent is their middle name and they are great ! Ever since i have been going to this service department over t years i have never had a problem. Excellent is their middle name and they are great ! More

Service on my Mercedes The customer service at Mercedes-Benz is unmatched. Alex Clothier Is my service technician. He is always professional, kind, helpful, and thoughtful. The customer service at Mercedes-Benz is unmatched. Alex Clothier Is my service technician. He is always professional, kind, helpful, and thoughtful. They always make the experience pleasant. More

Alex provides great customer service! Alex provides exceptional customer care. He very personable and friendly upon your arrival for vehicle service - always trying to meet the needs of t Alex provides exceptional customer care. He very personable and friendly upon your arrival for vehicle service - always trying to meet the needs of the customer. I have truly appreciated his kind spirit and knowledge when it comes to my vehicle care. Annapolis Mercedes is lucky to have an employee with such attention to detail and customer care! Alex thanks for all of your assistance! ABR More

Call Alex Clothier at (443.875.0326) for your service needs! I have owned several Mercedes vehicles and have been to several different Mercedes dealerships. Alex Clothier in service takes care of you and your ve I have owned several Mercedes vehicles and have been to several different Mercedes dealerships. Alex Clothier in service takes care of you and your vehicle! I highly recommend him and this dealership! Thank you Alex!! Mercedes is lucky to have you represent them!! More

Alex is Awesome!!! I just picked up my car, and once again my service experience with Alex was excellent! Alex is always pleasant, very knowledgeable and anticipates m I just picked up my car, and once again my service experience with Alex was excellent! Alex is always pleasant, very knowledgeable and anticipates my questions before I even ask them. He consistently provides clear explanations of service needs, appropriately sets expectations for completion of work and is very prompt with his communication. He also asked how my boys were doing - definitely a pleasant surprise! My thanks to Alex for always delivering a great service experience. More

Honest and wonderful to work with! Chuck is very accommodating, understanding, honest, and always has a smile on his face. It's very hard to find people who truly understands how to del Chuck is very accommodating, understanding, honest, and always has a smile on his face. It's very hard to find people who truly understands how to deliver good customer service. Thanks Chuck!!! More

Chuck is the man It’s always a easy experience dealing with chuck he is highly professional and it’s hard to be at 8am lol all around Great Guy!!!!!!! It’s always a easy experience dealing with chuck he is highly professional and it’s hard to be at 8am lol all around Great Guy!!!!!!! More

Great Experience I need to start by saying that I notmally dread taking my cars tobhave service wirk done. Not this time. Mike Adams welconed me in, took great care of I need to start by saying that I notmally dread taking my cars tobhave service wirk done. Not this time. Mike Adams welconed me in, took great care of my baby and treated me like family. Highly recommend Mercedes Benz Of Annapolis and Mike!! More

5 star Alex Clothier is one of my favorite service advisers. He is very personable, considerate and trustworthy. Whatever you bring to his attention will Alex Clothier is one of my favorite service advisers. He is very personable, considerate and trustworthy. Whatever you bring to his attention will be addtessed and resolved in a timely manner. He also has a great rapport with his co-workers. More