Mercedes-Benz of Annapolis - Service Center

Amazing service! Our service advisor, Alex Clothier, always provides us with amazing customer service! We are always greeted immediately with a genuine smile. Alex i Our service advisor, Alex Clothier, always provides us with amazing customer service! We are always greeted immediately with a genuine smile. Alex is very knowledgeable, attentive and does everything he can to get us in and out in a very timely manner while making sure our car is returned to us in pristine condition. If the car is needed for a longer period of time, Alex ALWAYS has a nice loaner ready for us so we are not inconvenienced. He and the other staff we’ve encountered at the service center are amazing!!! More

5 star service Whether you are bringing your car in for maintenance service or a repair, you will receive 5 star service from Alex Clothier. He consistently goes ove Whether you are bringing your car in for maintenance service or a repair, you will receive 5 star service from Alex Clothier. He consistently goes over and beyond the level of service required. He is knowledgable and professional. He explains each step of your visit and always has a answer to every question and concern. He is a pleasure to work with and a wonderful communicator. Thank you Mercedes Benz. Alex is a major asset to your service business. More

Impeccable service Mercedes Benz Annapolis service center is absolute best. I am so grateful to work with Alex Clothier his service expertise and top-flight professional Mercedes Benz Annapolis service center is absolute best. I am so grateful to work with Alex Clothier his service expertise and top-flight professionalism is awesome. Alex is thorough in explaining what service is needed and always go the extra mile. Thanks Alex for all you do!!! More

outstanding My car suddenly started to run very rough and the engine light came on. I called, and as Alex was with another customer, spoke to another representat My car suddenly started to run very rough and the engine light came on. I called, and as Alex was with another customer, spoke to another representative, who told me there was nothing he could do as they were too busy, and make an appointment for a few days. it was OK to drive the car with the engine light on( until it started blinking, then you can't drive it). In so many words, tough, deal with it, nothing I can do for you. He seemed to have a little bit of an attitude. I then called back and left a message for Alex. He returned my call within 5 minutes. when I explained the situation, he said "c'mon in , I will take care of it",which he did immediately. I was in and out within 10 minutes with a loaner, no problem. I feel compelled to comment on the outstanding service provided by Alex. Request him as a service rep. More

See Alexander Clothier for Excellent Service I've always had timely and professional service for the routine scheduled maintenance, but found that the communication and service was equally as goo I've always had timely and professional service for the routine scheduled maintenance, but found that the communication and service was equally as good for unexpected service needs during the busy holiday time! Alex was superb in efficiently handling the visit, communicating timely with updates and being proactive in setting up a loner...superb service! More

service review My service was performed efficiently and effectively. Its nice to have a service center that listens to what you want and to try to make it better fo My service was performed efficiently and effectively. Its nice to have a service center that listens to what you want and to try to make it better for you. Alex Clothier is a caring service representative that tries to work with you to make things easier all while providing the necessary service care. Highly recommend him. More

Home run! My Service Advisor, Chuck, takes great care of our cars! Chuck always makes sure that everything is done to keep them in tip top shape. He is a friend My Service Advisor, Chuck, takes great care of our cars! Chuck always makes sure that everything is done to keep them in tip top shape. He is a friendly and personable guy too! He makes my visit to Mercedes Benz of Annapolis a very pleasant experience. More

Excellent customer service Alex provided excellent customer service. He’s very professional and courteous. He is ready for you the minute you walk in the door. Incredibly person Alex provided excellent customer service. He’s very professional and courteous. He is ready for you the minute you walk in the door. Incredibly personable, too. More

Great Service Attention to detail, follow-up calls, clean car out of service, pleasant atmosphere, knowledgeable adviser, timely service, clean loaner, prompt vale Attention to detail, follow-up calls, clean car out of service, pleasant atmosphere, knowledgeable adviser, timely service, clean loaner, prompt valet service, great overall experience. More

Consistently exceptional Our Service Advisor, Chuck takes such good care of our cars! He always makes sure that everything is done to keep them in tip top running order. He Our Service Advisor, Chuck takes such good care of our cars! He always makes sure that everything is done to keep them in tip top running order. He is a friendly, nice guy too! Mercedes Benz of Annapolis is a very pleasant place to visit! More