Mercedes-Benz of Annapolis - Service Center

Routine Maintenance and Test Unusual Sound Alex provided excellent customer care for my routine maintenance and diagnostics. During this stressful time, due to covid-19 and recent loss of my h Alex provided excellent customer care for my routine maintenance and diagnostics. During this stressful time, due to covid-19 and recent loss of my husband, he ensured my vehicle would have the best care and provided a detailed report of suggested and immediate repairs. Thank You Alex!! More

Service to me is as important as the car I buy Alex Goes above and beyond expectations people like Alex Are the lifeline of a dealership Goes above and beyond expectations people like Alex Are the lifeline of a dealership More

Always AMAZING service!!! I just wanted to review our service advisor Alex. He is the BEST!!! Caught a flat tire over the weekend late-night (have run-flats but I must have hit I just wanted to review our service advisor Alex. He is the BEST!!! Caught a flat tire over the weekend late-night (have run-flats but I must have hit a pothole) and called MB to have it towed to Annapolis and Alex was Johnny on the spot with ordering the tire and having our car repaired by the end of the day. We appreciate him so much!! Best Advisor EVER!!! More

Just thought I’d write a review on my service experience with Alex Clothier, all I can say is that I have one of the most professional & down to earth service advisors in the world. Thanks for always making with Alex Clothier, all I can say is that I have one of the most professional & down to earth service advisors in the world. Thanks for always making me feel like the most important customers on the planet. Alex always makes the experience effortless. Thanks for always taking care of us... My service advisor is better than yours!!!🤩 Thanks Alex!!!! More

Alexis Clothier is absolutely the best senior advisor. He’s always very professional/courteous when I come in. He makes my visit a wonderful experience. He’s always very professional/courteous when I come in. He makes my visit a wonderful experience. More

This is the best dealership. You are always greeted politely as soon as you drive into the garage. My service manager Alex Clothier is always helpful and friendly. politely as soon as you drive into the garage. My service manager Alex Clothier is always helpful and friendly. More

I have alway had wonderful service at the Annapolis Mercedes dealership. They work hard to meet your schedule and the extra care taken during the coronavirus crisis to ensure my car was sanitized gave Mercedes dealership. They work hard to meet your schedule and the extra care taken during the coronavirus crisis to ensure my car was sanitized gave me added peace of mind. My regular service team lead was off so I had the good fortune of working with Steve and he kept me apprised every step of the way for the maintenance needed. Excellent service! More

Steve Nevitte at Mercedes Benz of Annapolis Service Center provided excellent service. He was professional, courteous and genuinely interested in making sure I was happy with the arrangements to servic Center provided excellent service. He was professional, courteous and genuinely interested in making sure I was happy with the arrangements to service my car. He gave me an accurate estimate as to when it would be done and updated me along the way. In addition, Terence provided excellent service on the drop off and pick up of the car. More

Alex Childer provided excellent service I have not had great service at this dealership in the past and I have traveled to another dealership further away. Now with Alex as my Service manag I have not had great service at this dealership in the past and I have traveled to another dealership further away. Now with Alex as my Service manager I have been extremely stratified with my service. I would recommend Alex and Service department to my friends. This is a difficult time for everyone but this experience brighten my day. Thank you. More

Steve was a great help during our visit to the Mercedes Benz of Annapolis. He was attentive and helped the day to run smoothly. My family and I will definitely be back for his great customer service. Benz of Annapolis. He was attentive and helped the day to run smoothly. My family and I will definitely be back for his great customer service. More