Mercedes-Benz of Annapolis - Service Center

Amazing Customer Service My wife and I are extremely with Mr. Alex Clothier's exceptional commitment to customer service. After many years of getting my cars serviced (E550 Co My wife and I are extremely with Mr. Alex Clothier's exceptional commitment to customer service. After many years of getting my cars serviced (E550 Convertible, E550 Coupe and C300 4Matic), each visit is as good as my first. From day one, Alex has been superb in listening to the voice of the customer and ensuring that he does everything to meet the expectations of the customer. I realize that i demand perfection and Alex has never let my wife or I down. He is the epitome of a consummate professional. If I had one position that I needed to fill, it would be Alex Clothier, bar none. In my personal opinion, Alex is the face of "Outstanding Customer Service". I encourage anyone who reads this review and values outstanding customer service to contact Alex if you conduct business with Mercedes of Annapolis. More

Alex is the man to see for a no hassle easy service visit. I have been taken my car to this location for two years and never have an issue. Alex is professional and efficient and makes the process easy visit. I have been taken my car to this location for two years and never have an issue. Alex is professional and efficient and makes the process easy every visit. More

Service advisor Alex Clothier is always helpful and works around my schedule to get my car in for service. I am always greeted a smile in the garage and taken care of immediately. around my schedule to get my car in for service. I am always greeted a smile in the garage and taken care of immediately. More

Outstanding Service Service Adviser Alex Clothier is always available to help me. He is very professional and as always his customer service is outstanding. Will only b Service Adviser Alex Clothier is always available to help me. He is very professional and as always his customer service is outstanding. Will only bring my car to Alex at the Mercedes-Benz of Annapolis Service Center. More

Brady was very professional, took the time to make sure the repairs where done right the first time! Kept me in the loop every step of the way. the repairs where done right the first time! Kept me in the loop every step of the way. More

I have 2 cars serviced at this dealer. No problems. Very little waiting. My service advisor checks me in quickly and my car is ready when I return. My advisor keeps me informed so there are no surprises. little waiting. My service advisor checks me in quickly and my car is ready when I return. My advisor keeps me informed so there are no surprises. More

Great service and team. Very professional in all aspects of service delivery. I am as a valued customer at every visit. No issues and highly recommended. Thank you. of service delivery. I am as a valued customer at every visit. No issues and highly recommended. Thank you. More

Received excellent customer service from the Service Advisor, Raphael Powell. He was very professional, friendly and kind and went the extra mile in making sure all went well with the service of my vehi Advisor, Raphael Powell. He was very professional, friendly and kind and went the extra mile in making sure all went well with the service of my vehicle. He definately deserves a 5 star rating! More

Service was great. I came in for my appointment and Raphael took great care of me. I will be back for the great service. Thanks Raphael took great care of me. I will be back for the great service. Thanks More

Great car service and communications . Sean was excellent and the car is driving great. The car was ready when expected as I was told by Sean. excellent and the car is driving great. The car was ready when expected as I was told by Sean. More