Mercedes-Benz of Annapolis - Service Center

Received excellent customer service from the Service Advisor, Raphael Powell. He was very professional, friendly and kind and went the extra mile in making sure all went well with the service of my vehi Advisor, Raphael Powell. He was very professional, friendly and kind and went the extra mile in making sure all went well with the service of my vehicle. He definately deserves a 5 star rating! More

Service was great. I came in for my appointment and Raphael took great care of me. I will be back for the great service. Thanks Raphael took great care of me. I will be back for the great service. Thanks More

Alex Clothier in Service is an extraordinary asset to your operation at Mercedes Benz of Annapolis. He is knowledgeable, well organized, remarkable personable, and efficient. My several experiences with your operation at Mercedes Benz of Annapolis. He is knowledgeable, well organized, remarkable personable, and efficient. My several experiences with him over a number of years have always been first rate! He is emblematic of Mercedes Benz regarding quality and fine service. Regards, Mark Edwards Wilson More

Great car service and communications . Sean was excellent and the car is driving great. The car was ready when expected as I was told by Sean. excellent and the car is driving great. The car was ready when expected as I was told by Sean. More

They were great! Mike Hiesener & Asher Chaudy provided wonderful service. I was greeted at the door and my problem was addressed quickly and with courtesy. wonderful service. I was greeted at the door and my problem was addressed quickly and with courtesy. More

Great service Alex Clothier has been our service rep for several years and he is great. I think he is the best. He is very patient and is very knowledgeable about Alex Clothier has been our service rep for several years and he is great. I think he is the best. He is very patient and is very knowledgeable about Mercedes. He is very courteous and helpful when we bring our cars in. Alex is the reason I like dealing with this dealership. I hope he has a good new year. Don't lose him. More

I have been in twice recently for unexpected service. Alex always takes care of me promptly and efficiently for scheduled or unexpected service!!! Thank you. Alex always takes care of me promptly and efficiently for scheduled or unexpected service!!! Thank you. More

Had a recall on my E350 and worked with Alex. He was very knowledgeable in the whole process of getting my car repaired and getting me a loaner car. The whole process was very quick and painless. All this be knowledgeable in the whole process of getting my car repaired and getting me a loaner car. The whole process was very quick and painless. All this being said he was a very nice and courteous, More

Alex is the absolute best! He’s always so courteous, professional and patient. Thanks Alex for everything. You’re the reason I keep coming back. professional and patient. Thanks Alex for everything. You’re the reason I keep coming back. More

Alex is a very kind and nice customer service person. He has become a friend to me and my wife. He explains all the repairs a give us an estimate cost. He always give us his best customer service. has become a friend to me and my wife. He explains all the repairs a give us an estimate cost. He always give us his best customer service. More