Mercedes-Benz of Annapolis - Service Center

Tommy is a professional, from start to finish. Clean facility and Mercedes-Benz Loaner. They provided the ‘best or nothing’ I would give them 7 Stars! facility and Mercedes-Benz Loaner. They provided the ‘best or nothing’ I would give them 7 Stars! More

Terrance, roadside technician was awesome and prompt!! He took care of my family in 5 minutes. I will use this service again... but hopefully will not need it! Great experience!! took care of my family in 5 minutes. I will use this service again... but hopefully will not need it! Great experience!! More

Prompt courteous and fixed the problem👍 Will use Mercedes of Annapolis again — this is my 4th Mercedes, one from Brian Sturgeon thank you! happy thanksgiving! Mercedes of Annapolis again — this is my 4th Mercedes, one from Brian Sturgeon thank you! happy thanksgiving! More

Rate Us Alex Clothier is an excellent service manager. He is very nice, knowledgeable, friendly. He gives is honest opinion regarding my car and always has Alex Clothier is an excellent service manager. He is very nice, knowledgeable, friendly. He gives is honest opinion regarding my car and always has my best interest. My experience has always been great! I would highly recommend him to friends and family. More

SERVICE Mr. Clothier is an Excellent Service Manager he has been outstanding to me with my cars. He's honest and very helpful to me, good job Mr. Clothier is an Excellent Service Manager he has been outstanding to me with my cars. He's honest and very helpful to me, good job More

Alex is always a pleasure to work with and always goes above and beyond to ensure his customers are happy with their vehicles and service. A true professional. above and beyond to ensure his customers are happy with their vehicles and service. A true professional. More

Superior Service every time! I’ve had my E-350 for over a year, and every time I've made appointments with my service advisor Raphael Powell, I’m provided with great customer serv I’ve had my E-350 for over a year, and every time I've made appointments with my service advisor Raphael Powell, I’m provided with great customer service prior to my arriving to the dealership. When I arrive, he always greats me with a smile and a hello, letting me know my vehicle is in good hands. I realize I have a 2014 but he leaves me to feel as if I’ve purchased a new E-350 just last week. From the individuals that great me as I arrive, to dropping the vehicle with Raphael, I can’t tell you how rewarding a feeling to have the confidence that great service will be delivered each and every time. This is my second Mercedes, but with a different dealership and service team. The last vehicle was a 1992 190-E and it lasted me 27 years and 413,000 miles. Unfortunately, I didn’t have the confidence to take my vehicle to other dealerships left to trust independent service departments. 19,255 miles in I must say it is so great that I don’t have to look further than Raphael Powell and the team at Mercedes-Benz of Annapolis to service me and my family the right way each and every time. Christopher Golson More

Service Advisor Alex Clothier always goes above and beyond in all that he does. His customer service is outstanding! He always make sure to advocate in what is best for my vehicle. beyond in all that he does. His customer service is outstanding! He always make sure to advocate in what is best for my vehicle. More