Mercedes-Benz of Arcadia

Above all – Rusnak's product knowledge brought my Above all – Rusnak's product knowledge brought my business to SoCal and Arcadia. As you know, I started with 14 dealers in Norcal/Socal. I’m a profe Above all – Rusnak's product knowledge brought my business to SoCal and Arcadia. As you know, I started with 14 dealers in Norcal/Socal. I’m a professional mechanical engineer by education and approx. 30 years experience; so was seeking straightforward answers to simple questions, without the usual auto sales hype. In addition – transaction speed, simplicity and the absence of selling pressure from all involved including your finance manager - were critical factors. This is the first new vehicle I’ve purchased in almost 26 years and there’s a reason for that, beyond the fact that I keep my vehicles for 10 years plus/minus. You have no idea how many salespersons I spoke with that have little knowledge of the products - automobiles - they sell. So thank you Rusnak, for an excellent transaction experience. More

I had a very pleasant experience at Rusnak over the weekend when I bought my first Mercedes. Kit Chieng was so helpful. He was able to find exactly what I was looking for. No other dealers in Southe weekend when I bought my first Mercedes. Kit Chieng was so helpful. He was able to find exactly what I was looking for. No other dealers in Southern California had the car that I wanted in stock and Kit was able to find me one at a good price too. It totally recommend Kit if you're going to buy a Mercedes Benz. He didn't haggle with the price. He was very straight forward and honest. He walked me though everything I needed to know about the car before I drove it off the lot. More

thanks guys you did a great job - i felt comfortable and you really worked for me. so far I love my new car - you were close and kind, timely and courteous. you really worked for me. so far I love my new car - you were close and kind, timely and courteous. More

Andre is a great guy, super helpful. I got what i wanted. He'll be there for you if you need him, anytime. Best guy to work with! He'll be there for you if you need him, anytime. Best guy to work with! More

Pretty good customer service, a little bit time consuming, even I already made a deal on the phone, but still have to spend about 4 hours to complete all the paper work. However , I got what I want consuming, even I already made a deal on the phone, but still have to spend about 4 hours to complete all the paper work. However , I got what I want and I believe that I got a pretty good price too. More

Joseph was more than helpful. Not only did he go above and beyond to accomodate us, but he made an unbelievable and impossible deal actually possible with out C 250 coupe. Overall we were beyond happy and and beyond to accomodate us, but he made an unbelievable and impossible deal actually possible with out C 250 coupe. Overall we were beyond happy and satisfied, and would recommend Rusnak Arcadia to any of our friends. More

After shopping for two weeks for a new Mercedes Benz we have called several different dealerships and spoke to several different people including several different brokers. we called Rusnak Mercedes Benz a have called several different dealerships and spoke to several different people including several different brokers. we called Rusnak Mercedes Benz and got in touch with Joseph Ovsepyan the fleet sales manager, he made an appointment, we went over, he gave us the best deal in town and we had a great experience.I would definitely recommend my friends and family and everybody else to Joseph Ovsepyan fleet sales manager...YOU ROCK JOSEPH!!!!!!! More

I recently purchased a 2009 Mercedes E350 from Rusnak Mercedes in Arcadia. My experience was excellent, largely because of the efforts of Simon Nazarian, the sales associate who negotiated the sale. Si Mercedes in Arcadia. My experience was excellent, largely because of the efforts of Simon Nazarian, the sales associate who negotiated the sale. Simon was amazing. First, he negotiated the sale with me on his day off. Second, he came into the dealership early to close the deal. Third, he drove the car himself from Arcadia to West LA to deliver it to my office. Fourth, he took the time to download my phonebook into the car and to give me a tutorial on the various features. And fifth, he adamantly refused to take a tip of any kind for his extraordinary service. If anyone is looking to buy a Mercedes, they won't find a more attentive sales associate than Simon Nazarian at Rusnak Arcadia. More

I would recommend this dealership for their quality employees and good service. This is my first experience in getting a luxury car such as a Mercedes, and the experience was pretty good. The sales r employees and good service. This is my first experience in getting a luxury car such as a Mercedes, and the experience was pretty good. The sales rep, Andrei, was great. He provided excellent customer services for an internet sales even before I stepped into the dealership and gave me a great deal. He went out of his way to locate the vehicle for me as the dealership didn't have it in stock. Joanna was quick with the finance and we were done in a short time with all the paperworks. Our appointment was at 1pm and was expecting to be out in about 90 min; we were there til 5:30pm. The car came into the dealership at 11am and I guess they had a lot of customers that day so they didn't get to my car to have it detailed right away which is understandable on a Saturday. By the time they were done, Andrei went through the car features and functions with me. Because of the time constraint and understaffing that day, Huy offered to redetailed my car next time I bring it back in. They really go out of their way to provide complete customer satisfaction. More

They had advertised a car on the AutoTrader, but had no photos. I emailed the dealership and Sylvia responded quickly with 10 or 12 photos of the car. I spoke with Kit the following day, and he tracked dow photos. I emailed the dealership and Sylvia responded quickly with 10 or 12 photos of the car. I spoke with Kit the following day, and he tracked down some maintenance history and gave me the name and number of the Indy who had done the work for the last 4 years. I live 100 miles away, and tried several times to visit only to have to cancel. When I finally did visit, Kit was gracious and helpful. I went in to talk to Willy, shared my concerns, and left without purchasing the car. There was NO pressure, just a pleasant conversation. Kit kept in touch via email and phone, and 4 days later Willy and I agreed to a price over the phone. I said I would be there the next day with a check to get the car. Willy had it pulled from the sales lot, detailed, the tank filled, and waiting in the delivery area when I arrived the next day. I hadnt even given them a dollar yet. Ken was thorough and friendly, and we got the necessary paperwork done quickly. The whole process was exceptional. I've had more painful dealership experiences in my own neighborhood, and I would happily drive 100 miles to deal with these folks again. More