Mercedes-Benz of Arcadia

We just purchased a ML350 from Rusnak and wanted to say how incredible the expierence and process was. Our saleperson Philip Chow, was perhaps the best person we have ever dealt with. We called and let how incredible the expierence and process was. Our saleperson Philip Chow, was perhaps the best person we have ever dealt with. We called and let Rusnak know we had a limited time for our first intial appointment. Philip, showed us the SUV and answered all our questions within the timeframe. I would highly recommend everyone and all my friends to deal with Philip Chow and Rusnak Mercedes. -Michael P- More

Andy Lok was very helpful and professional in what he does as a sales. He understands my needs and what exactly I was looking for. The whole process from selecting the car, test driving and paper work we does as a sales. He understands my needs and what exactly I was looking for. The whole process from selecting the car, test driving and paper work were completed in 3 hours. I highly recommended this dealership because of the efficiency, and the excellent customer service provided. More

Great customer service on the purchase of my Mercedes ML 350. I'm a return customer to Rusnak and couldn't be more happy. Andy worked hard to get me my price and was a pleasure to work with. 350. I'm a return customer to Rusnak and couldn't be more happy. Andy worked hard to get me my price and was a pleasure to work with. More

It was an awesome place if you know who to deal with. I had a chance to talk to Andrei Kokhno and he was very professional and friendly. He basically knows what he was selling and gave suggestions on what had a chance to talk to Andrei Kokhno and he was very professional and friendly. He basically knows what he was selling and gave suggestions on what options would look good on my new car. I was actually looking for a new car to my liking at the right price and I believe I got it at a great deal without haggling on the prices. I didn't want to waste time with some salesman trying to knock down a few dollars after hours of negotiation and Andrei was the Perfect man to see. He was very straight forward with the bottom line price which seems Very Reasonable. Eventhough the car that I'd picked up did not have all the options I'd wanted (Keyless GO), Andrei was willing to put in the customized order if I was willing to wait for it, which I didn't want to wait. Overall the service was Excellent. Andrei stayed until all the paperwork was done so he can give me some tips and pointers on how to use my new car. Since these days technology is so advance, it will be better for some personal guidance instead of reading the manual. More

Above all – Rusnak's product knowledge brought my Above all – Rusnak's product knowledge brought my business to SoCal and Arcadia. As you know, I started with 14 dealers in Norcal/Socal. I’m a profe Above all – Rusnak's product knowledge brought my business to SoCal and Arcadia. As you know, I started with 14 dealers in Norcal/Socal. I’m a professional mechanical engineer by education and approx. 30 years experience; so was seeking straightforward answers to simple questions, without the usual auto sales hype. In addition – transaction speed, simplicity and the absence of selling pressure from all involved including your finance manager - were critical factors. This is the first new vehicle I’ve purchased in almost 26 years and there’s a reason for that, beyond the fact that I keep my vehicles for 10 years plus/minus. You have no idea how many salespersons I spoke with that have little knowledge of the products - automobiles - they sell. So thank you Rusnak, for an excellent transaction experience. More

I had a very pleasant experience at Rusnak over the weekend when I bought my first Mercedes. Kit Chieng was so helpful. He was able to find exactly what I was looking for. No other dealers in Southe weekend when I bought my first Mercedes. Kit Chieng was so helpful. He was able to find exactly what I was looking for. No other dealers in Southern California had the car that I wanted in stock and Kit was able to find me one at a good price too. It totally recommend Kit if you're going to buy a Mercedes Benz. He didn't haggle with the price. He was very straight forward and honest. He walked me though everything I needed to know about the car before I drove it off the lot. More

thanks guys you did a great job - i felt comfortable and you really worked for me. so far I love my new car - you were close and kind, timely and courteous. you really worked for me. so far I love my new car - you were close and kind, timely and courteous. More

Andre is a great guy, super helpful. I got what i wanted. He'll be there for you if you need him, anytime. Best guy to work with! He'll be there for you if you need him, anytime. Best guy to work with! More

Pretty good customer service, a little bit time consuming, even I already made a deal on the phone, but still have to spend about 4 hours to complete all the paper work. However , I got what I want consuming, even I already made a deal on the phone, but still have to spend about 4 hours to complete all the paper work. However , I got what I want and I believe that I got a pretty good price too. More

Joseph was more than helpful. Not only did he go above and beyond to accomodate us, but he made an unbelievable and impossible deal actually possible with out C 250 coupe. Overall we were beyond happy and and beyond to accomodate us, but he made an unbelievable and impossible deal actually possible with out C 250 coupe. Overall we were beyond happy and satisfied, and would recommend Rusnak Arcadia to any of our friends. More