Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Mercedes-Benz of Arcadia
Arcadia, CA
1,107 Reviews
Mercedes-Benz of Arcadia is an Authorized Mercedes-Benz Dealer located in Arcadia, California serving the greater Los Angeles area including Arcadia, Pasadena, and the San Gabriel Valley. Mercedes-Benz of Arcadia is part of the family owned Rusnak Auto Group that has been serving the community for over 50 years. Mercedes-Benz of Arcadia is one of the largest Mercedes-Benz and AMG Performance Center dealers in the country. We offer a large inventory of Mercedes-Benz, AMG Performance Models, and Sprinter/Metris Commercial Vans. We take great pride in providing the highest level of service to our valued clients. Please stop by to take a look and meet our staff.
Read More
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 AM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday 10:00 AM - 6:00 PM
Service
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 5:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday Closed
Sunday Closed
Parts
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 5:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday Closed
Sunday Closed
Filter Reviews by Keyword
By Type
Showing 1,107 reviews
July 15, 2019
Amazing service and experience! Could not have had a better car buying experience. Denise was extremely helpful and caring during the entire process, and continues to be after. She Could not have had a better car buying experience. Denise was extremely helpful and caring during the entire process, and continues to be after. She is the absolute best. I can't stop raving about her and the exceptional service I received at MB Arcadia. Thank you Denise! More
by lk
July 14, 2019
Great Job！ Excellent services！ Excellent service! Professional Advisor expand all the detail what your vehicle needs!Nice and clean job!Especially thanks to Joe Yu. I was late about Excellent service! Professional Advisor expand all the detail what your vehicle needs!Nice and clean job!Especially thanks to Joe Yu. I was late about 30 mins but still get the services done. Thank you!Highly recommaned dealership! More
by hwz41
July 10, 2019
Great service I was referred by a friend to service my vehicle at this dealer. They resolved very promptly all issues I had. I definitely recommend servicing your I was referred by a friend to service my vehicle at this dealer. They resolved very promptly all issues I had. I definitely recommend servicing your vehicle at Rusnak Arcadia. More
by Jacoy
Employees Worked With
July 08, 2019
Amazing Experience P.J. is fair, honest, and patient. He completely earned my trust throughout the whole process. I couldn't have asked for a better experience. I left t P.J. is fair, honest, and patient. He completely earned my trust throughout the whole process. I couldn't have asked for a better experience. I left the dealership feeling so excited about my new car. I highly recommend P.J. to anyone looking for a trustworthy sales person at Rusnak. Thank you P.J. for making me a happy gal! More
by hanajun118
Employees Worked With
P.J. Nan
July 03, 2019
Excellent customer service! I’ve got an excellent customer service provided by Service Advisor Stacy Yee and the team! The time frame really impressed me. In other words, real pr I’ve got an excellent customer service provided by Service Advisor Stacy Yee and the team! The time frame really impressed me. In other words, real professionals worked hard to made my day Sunny! Thank you very much! More
by Sunmoon1969
Employees Worked With
Stacy Yee
June 21, 2019
Good service The Mercedes Benz service in Arcadia is a very efficient. I am very impressed by the operation. I will love to try again next time The Mercedes Benz service in Arcadia is a very efficient. I am very impressed by the operation. I will love to try again next time More
by cibeyato
Employees Worked With
Joseph Yu
June 21, 2019
Honest and thorough service I live 40 miles away from this service center, passing 4 other Mercedes Benz service centers, and I choose to fight Los Angeles traffic to bring my ve I live 40 miles away from this service center, passing 4 other Mercedes Benz service centers, and I choose to fight Los Angeles traffic to bring my vehicle here to get serviced. They handle all my car service needs, and do what they promise. Highly recommended, and see perry, he will make sure your car comes back to you the way you bought it! Thanks! More
by Tacobp
Employees Worked With
June 20, 2019
Best Sales I had a wonderful experience buying my Mercedes here. Sales team ,Bruce Chang very nice. Highly highly recommended. I will buy from them again. J. Zh I had a wonderful experience buying my Mercedes here. Sales team ,Bruce Chang very nice. Highly highly recommended. I will buy from them again. J. Zhang More
by JZ12345678
Employees Worked With
June 19, 2019
Gliches, Foul-ups And Lack Of Customer Service I'm extremely disappointed with the customer service provided by Rusnak Mercedes-Benz in Arcadia, specifically the service advisor David Gomez. I made I'm extremely disappointed with the customer service provided by Rusnak Mercedes-Benz in Arcadia, specifically the service advisor David Gomez. I made a 9:00AM appointment online for my wife 1 week in advance for a mandatory airbag recall work and a brake fluid flush, and needed a rental car for the day. A week later, we drop off the car expecting our reservation to be in the system, but there is NO record of the appointment made whatsoever. The service advisor agrees to take in the vehicle anyway, stating there was probably a 'glitch' in the system, but he offers no rental car because we did not make a reservation. Since we were traveling from Los Angeles, and could have visited many MB dealerships closer to our home, we decided to give Rusnak MB Arcadia our business anyway. In order to make a reservation in the first place, Rusnak asks that you create an account and receive a email to confirm this (which we did). We were also promised the car would be ready in a few hours, but didn't get notification until just before the shop closed later that day. I recently has the oil change done, but I forgot to have reset the service reminder done. When picking up the vehicle the next day from Rusnak, my wife kindly asked the service advisor to please reset the onboard service reminder, but was told no because the 'Service A or Service B' was not performed. By comparison, we have a friendly and cooperative relationship with our Service Advisor with our local New Century BMW dealership. The BMW SA from this dealership represents, reflects and projects the attitude of the company he works for very well. This is sadly lacking at Rusnak Arcadia. I'm sorry but in the future, we will not return here for sales or service. In checking YouTube, the service reset can be done in 5 minutes or less by pressing 2 buttons. I don't understand why there wasn't a goodwill gesture in offering such a simple task, even after all the foul-ups, so called glitches and unkept promises. Next time our vehicle needs service, you can bet I'll find another dealership that deserves our business instead. Rusnak MB? Never again. More
by DeeO
Employees Worked With
David Gomez
June 13, 2019
Great personality. This was one of the greatest and easiest experiences I've ever had in purchasing a vehicle. Denise is fantastic and I will not hesitate, back to her f This was one of the greatest and easiest experiences I've ever had in purchasing a vehicle. Denise is fantastic and I will not hesitate, back to her for more purchases... More
by Sherman
Employees Worked With
Denise Justice
