"Working with Bruce was easy, he communicated throughout..."
Working with Bruce was easy, he communicated throughout the experience and made every visit quick, efficient and easy. I would recommend him for future shopping.
"I came in to look around and met Bruce.He instantly..."
- Andrea S
I came in to look around and met Bruce.
He instantly assisted me with all the questions I had. He is very helpful, friendly and professional.
"This is my second time leasing a MB car with the help..."
This is my second time leasing a MB car with the help from Bruce Chang. It is so grateful that I had the chance in meeting with Bruce 3 years ago while I walked in the dealership and just wanted to take a look. Bruce helped me out in making up my decision quickly by well understanding my needs and offering me the best deal. I had my first GLA. This time, the process is even smoother though it is under this pandemic condition.
Bruce is knowledgeable and professional. He always demonstrates his abilities in understanding my needs and quickly providing offers to address my issues and concerns, from the different car model to the features/functions to a specific car. He is also very patient in answering questions, which makes my experience very peaceful.
More important, the service level that Bruce provides to me goes far beyond my expectation. He spent his extra effort to help me out in effectively resolving an issue after we closed out the sale. I am appreciated and very happy with the result.
Net, I have my great experience in working with Bruce for my two leasing cars. I would highly recommend Bruce to my friends who want to have a MB car.
"Thanks to Bruce for the seamless, hassle-free service...."
Thanks to Bruce for the seamless, hassle-free service. All in all, we received the 2020 GLB we wanted at a reasonable price without having to negotiate furiously. Bruce was a reference, and made my first MB lease process effortless. I am very happy with the transaction and would be glad to work with Bruce again in the future
"I am happy with the level of service that we got from..."
I am happy with the level of service that we got from Bruce. He was patient with my mother, who was initially unsure of what Mercedes Benz she wanted to drive, and in the end made sure my mother got exactly the model and color she wanted. Bruce is cordial and knowledgeable—the opposite of a pushy, nightmare car salesman. He wants all his clients to leave happy. I recommend working with him on your next car lease/purchase.
"Got my porsche Macan turbo today he was very patient with..."
Got my porsche Macan turbo today he was very patient with my girlfriend and I. We are happy with the result thank you very much
"Never thought I’d be driving a Mercedes-Benz. But the..."
Never thought I’d be driving a Mercedes-Benz. But the level of service I received from Bruce Chang made the difference. Bruce is very knowledgeable and one of the main reasons I gave him my business is his excellent customer service and communication. No hard sell. I enjoy his honest and sincere style as a trusted advisor. Not your typical car salesman. A rare find in such competitive market of luxury sales.
"was looking at some C-class and got some great customer..."
was looking at some C-class and got some great customer service from this young man, Bruce I believe. gave me quite a few suggestions while we're looking at different vehicles. still have to go over it with the wife but I imagine he would be able to talk her into it too once I bring her over.
"We love Rusnak in Arcadia in general. All of our cars..."
We love Rusnak in Arcadia in general. All of our cars were purchased over there because of an amazing customer service from the sales and service departments! We came last Wednesday to trade in one of our car and Bruce was the one who enthusiastically helped us! He made the process easy, fast and fun! I will definitely go to Bruce again if I need to buy or trade in my other cars! Thank you Bruce!
"Mr. Chang demonstrates great customer service by clearly..."
- Jintao Zhang
Mr. Chang demonstrates great customer service by clearly explaining product features, being patient, providing language assistance, and offering useful financial information regarding purchasing. I am very satisfied with his service.