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Mercedes-Benz of Arcadia
Arcadia, CA
1,106 Reviews
Mercedes-Benz of Arcadia is an Authorized Mercedes-Benz Dealer located in Arcadia, California serving the greater Los Angeles area including Arcadia, Pasadena, and the San Gabriel Valley. Mercedes-Benz of Arcadia is part of the family owned Rusnak Auto Group that has been serving the community for over 50 years. Mercedes-Benz of Arcadia is one of the largest Mercedes-Benz and AMG Performance Center dealers in the country. We offer a large inventory of Mercedes-Benz, AMG Performance Models, and Sprinter/Metris Commercial Vans. We take great pride in providing the highest level of service to our valued clients. Please stop by to take a look and meet our staff.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 AM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday 10:00 AM - 6:00 PM
Service
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 5:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday Closed
Sunday Closed
Parts
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 5:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday Closed
Sunday Closed
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Showing 1,106 reviews
October 29, 2024
BEWARE! !! They damaged our car, and we received the car back with a major problem that had never happened before. They told us the damage was due to an accid !! They damaged our car, and we received the car back with a major problem that had never happened before. They told us the damage was due to an accident, while the car never had an accident unless they test-drove it and ran into an accident. The service manager is extremely rude and unprofessional. Don't trust this place unless you want to fix one problem and get several other problems that will cost you a lot of money. More
by SabberF
Employees Worked With
Other Employees :
David Cho, Catherine Beltran
October 29, 2024
I've been looking for a new Mercedes for over a year and have really found it a pain to deal with car dealerships. I hate the process. This Saturday I was online and noticed a car available at Mercedes-Benz have really found it a pain to deal with car dealerships. I hate the process. This Saturday I was online and noticed a car available at Mercedes-Benz of Arcadia and a salesperson named John Blackledge sent me a text. John was extremely knowledgeable and willing to answer questions and help point me in a right direction I cannot tell you how incredibly satisfied I am with this experience. John so informative he was willing to work with me to get me in the right car and help me pick the right lease I cannot say enough of how great of an employee this guy is to have at your organization. Since I've purchased I've had a couple questions and he immediately responds I would highly recommend keeping him aboard and buying a car from John Blackledge. Over the years this by far was my best experience and would highly recommend Mercedes-Benz of Arcadia especially John Blackledge. Sincerely Lance Ross More
by lance
Employees Worked With
John Blackledge
October 28, 2024
This is our third go-around with Rusnak Mercedes Benz Arcadia. The staff is friendly and the service is impeccable. From sales to service it is always a pleasure visiting Rusnak Mercedes-Benz Arcadia. Arcadia. The staff is friendly and the service is impeccable. From sales to service it is always a pleasure visiting Rusnak Mercedes-Benz Arcadia. More
by CarinaSantosPamilar
October 24, 2024
Guys, if you’re looking for a great service advisor for you MBZ look no further. Yo Hong Chen at Arcadia MBZ is the best I know. Reason 1: He think for t customer’s benefit . Do what’s necessary for the c you MBZ look no further. Yo Hong Chen at Arcadia MBZ is the best I know. Reason 1: He think for t customer’s benefit . Do what’s necessary for the customer. Reason 2: Very professional, with lots knowledge on MBZ. Reasons 3: Save money for customers. Do extras for customers. Reasons 4: Return calls promptly and courteous. Reason 5: A honest person. Work with Integrity. More
by David
Employees Worked With
October 16, 2024
Great Service great people. Scott helped me out with my needs. I really appreciated the great jobs he did. Scott helped me out with my needs. I really appreciated the great jobs he did. More
by johnmitosinka
October 02, 2024
Thank you Katrin for your sincerity. You found me a great car deal and worked with me all the way through the purchasing process. This was the perfect birthday gift. You found me a great car deal and worked with me all the way through the purchasing process. This was the perfect birthday gift. More
by Sheba
Employees Worked With
October 01, 2024
This dealership tried to rob me. Have and excellent credit score and they sold me a car at 8% interest rate. They asked for a $2,500 cash down payment eventhough I was going to give Have and excellent credit score and they sold me a car at 8% interest rate. They asked for a $2,500 cash down payment eventhough I was going to give a $29,000 down payment. Luckily I went to West Covina and they gave me a 6.5% interest rate and no cash was needed. They took my $29,000 check and I was in my new car in 30 minutes. When I told rusnik Arcadia that West Covina gave me a better interest rates their sales manager said interest rates don't matter. They it took them 1 week to return my $2,500 cash deposit. Please avoid this dealership unless you want to get robbed. More
by Joseesparza25
