Mercedes-Benz of Arcadia

TL;DR: Ask for Roberto before you arrive. Respectful and genuinely helpful. We popped in on a whim and he guided us straight to a model that actually fits our life. Got his number, texted the Respectful and genuinely helpful. We popped in on a whim and he guided us straight to a model that actually fits our life. Got his number, texted the next day, and he had multiple cars ready for unrushed test drives. I got to compare and understand. He worked the deal I needed. Here's a good tell: his recommendation from the 3 x options we had was the most sensible $$ choice. For real. I ended up choosing a pricier spec, but his pick was the real value. We had a good time—wouldn’t be writing this if it weren’t a true 5/5. Grazie mille Roberto! More

Professional salesmanship of Mr. R. Whitlow provided me the confidence I needed to purchase the car I wanted at this dealership. The promise to take care of the transaction at a very R. Whitlow provided me the confidence I needed to purchase the car I wanted at this dealership. The promise to take care of the transaction at a very satisfactory had demonstrated in actions. This dealership has earned my referral to friends. More

Awesome dealership with amazing people. I will definitely come back here for my next car. I will definitely come back here for my next car. More

Very attentive sales staff. Helpful but not pushy. Knowledgeable about the vehicles great follow up Helpful but not pushy. Knowledgeable about the vehicles great follow up More

Today I had a pleasure to have Roberto as my Salesman. He was patient and showed great hospitality. My wife and I are looking for a Mercedes GLE and he took his time to go over the cool little features at He was patient and showed great hospitality. My wife and I are looking for a Mercedes GLE and he took his time to go over the cool little features at the new GLE provides. We still have a year and a half on our BMW lease, but we will be definitely coming back to Roberto. More

The dealership is beautiful and easy to see all the cars. So sophisticated that my trip to Arcadia from Culver City (takes an hour) was totally worth it. Katrin’s service is beyond imagination. I never th So sophisticated that my trip to Arcadia from Culver City (takes an hour) was totally worth it. Katrin’s service is beyond imagination. I never thought that car shopping would be based on trust. She thinks of the customer’s needs proactively and focuses on my needs with her best. I will never go to any other sales person from now on. More

Mercedes of Arcadia was very professional, and upfront with all terms and financing. They had the car we wanted on the lot. Roberto Boratto, our sales rep, was professional, helpful, patient and hone with all terms and financing. They had the car we wanted on the lot. Roberto Boratto, our sales rep, was professional, helpful, patient and honest. He found the car we wanted on the lot, and held it for us even though we made no commitment to buy it. We were able to spend the week comparing other cars. We returned to Roberto and Mercedes and the car we wanted was waiting for us. It is the right car for us, and Roberto helped not only in choosing the right car, but explaining the financing and getting us the best interest rate. We were very pleased with the experience. I would recommend Mercedes of Arcadia and Roberto to anyone. More

Roberto is awesome! Had such a great experience test driving , he made my experience enjoyable and memorable! Very knowledgable on all things Mercedes. Had such a great experience test driving , he made my experience enjoyable and memorable! Very knowledgable on all things Mercedes. More

Roberto was so easy to work with. Communication was excellent and very responsive. I was looking for all electric and had two models in mind. Roberto was so detailed with everything I Communication was excellent and very responsive. I was looking for all electric and had two models in mind. Roberto was so detailed with everything I asked and educated me more on the car which made the purchase so much more enjoyable. I got my first Mercedes at 21yrs (19 years ago!) old and have been a long time Rusnak Arcadia because of the people like Roberto. When I got home, I realized that I forgot my passport wallet with cash and credit cards after a test drive and Roberto assisted me finding it in the cars we drove. Within 30min l had it back in my hands. More