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Mercedes-Benz of Arcadia
Arcadia, CA
1,115 Reviews
Mercedes-Benz of Arcadia is an Authorized Mercedes-Benz Dealer located in Arcadia, California serving the greater Los Angeles area including Arcadia, Pasadena, and the San Gabriel Valley. Mercedes-Benz of Arcadia is part of the family owned Rusnak Auto Group that has been serving the community for over 50 years. Mercedes-Benz of Arcadia is one of the largest Mercedes-Benz and AMG Performance Center dealers in the country. We offer a large inventory of Mercedes-Benz, AMG Performance Models, and Sprinter/Metris Commercial Vans. We take great pride in providing the highest level of service to our valued clients. Please stop by to take a look and meet our staff.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 AM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday 10:00 AM - 6:00 PM
Service
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 5:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday Closed
Sunday Closed
Parts
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 5:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday Closed
Sunday Closed
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Showing 1,115 reviews
September 30, 2018
Very satisfied PJ Nan was very helpful and answered a lot of my questions about the car I leased. He also tried his best to meet the budget I had in mind. I was very PJ Nan was very helpful and answered a lot of my questions about the car I leased. He also tried his best to meet the budget I had in mind. I was very satisfied. More
by conniee
Employees Worked With
Joanna Rodriquez, P.J. Nan, Artemis Zou
September 30, 2018
Excellent people beautiful place. I recently purchased GLC 300. Beautiful car drives great. But most of all friendly and professional sales Lady (Katrin Bassenger) approached and helpe I recently purchased GLC 300. Beautiful car drives great. But most of all friendly and professional sales Lady (Katrin Bassenger) approached and helped with the purchase. Took us to finance dept another nice man Andy Tan. Very helpful guy. Process went very smooth. He knows his job very well like Katrin. Very pleasant experience. I will definitely recomand her and Arcadia Mercedes Benz to my family and friends. More
by Anni
September 30, 2018
Great customer service Katrin, is great, hard work and make the process move smoothly. Thank you for the professionalism, support and caring. S-Class service! More than r Katrin, is great, hard work and make the process move smoothly. Thank you for the professionalism, support and caring. S-Class service! More than recommend. CAIF. More
by CAIF
Employees Worked With
September 28, 2018
Very professional and great to work with I recently stopped by to look at a vehicle. I arrived at the dealership right before closing and that's when I met Andre. Even though it was right bef I recently stopped by to look at a vehicle. I arrived at the dealership right before closing and that's when I met Andre. Even though it was right before closing he was happy to show me the vehicles and did not rush me at all. We went for a test drive and I decided to purchase the vehicle. I ended up trading in my car that I had at the time and Andre allowed me to come back the next day to gather my belongings. The car was missing some things that I had on my current vehicle at the time such as wheel locks, carplay and some other minor things!!! I brought the car in to the service department To get those things installed and Andre met me there to ensure everything was taken care of and ultimately that I was satisfied!!!! that was super cool and I really enjoyed the whole experience! More
by Shawntaing
Employees Worked With
Andre Voglezon, Brian Edwards
September 27, 2018
serviced catal convertors I need two cats convertors , but just one in stock. So they special ordered for me and fast to repair it when got the parts. Also good prices good s I need two cats convertors , but just one in stock. So they special ordered for me and fast to repair it when got the parts. Also good prices good service! More
by Jackyu
Employees Worked With
Stacy Yee
September 23, 2018
Excellent customer service from Bo Xiao I went through this process many times. This time is the most efficient and painless. Mr. Xiao found the perfect car and gave me the best deal in 2 I went through this process many times. This time is the most efficient and painless. Mr. Xiao found the perfect car and gave me the best deal in 2 hours. He has excellent customer service. More
by FTH
Employees Worked With
September 22, 2018
Excellent Customer Service For the last 10 years I have purchased every vehicle from Rusnak Mercedes Benz. They have provided excellent customer service and they always deliver For the last 10 years I have purchased every vehicle from Rusnak Mercedes Benz. They have provided excellent customer service and they always deliver what they promise. The sales process is a no pressure which is appreciated by customers. Joseph is very professional and goes out of his way to make sure the sales process goes smoothly and without a glitch. Based on my experiences with this dealership, I highly recommend them. More
by Silver
Employees Worked With
Joseph Ovsepyan
September 19, 2018
Five star I received a five star service in making the appointment and have the work done as promised.I appreciate the transformation to and from work I received a five star service in making the appointment and have the work done as promised.I appreciate the transformation to and from work More
by Gabriella 1
September 18, 2018
Purchase of glc300 Michael Liao was the salesperson helping me w the purchase. He’s very friendly, patient and helpful. Will definitely refer him to my friends and famil Michael Liao was the salesperson helping me w the purchase. He’s very friendly, patient and helpful. Will definitely refer him to my friends and family! The experience was more pleasant than I expected. The entire transaction/negotiation was very smooth and hassle free. No back and forth, straight to the point which I like. Didn’t waste time at all! Joana in finance was great too! She worked late on a Sat to help us finish the transaction and gave us good info and feedback on different protection package, which I am soooo grateful that I listened to her advise about the tire protection. I ended up having a big screw punctured in my new tire on the next day (believe it or not)!!!!! Jennifer helped me at the service department w tire replacement. She’s very efficient and things went very smoothly! Overall the experience of buying my first Mercedes was wonderful!! Thanks guys for your help!! More
by KKwan
Employees Worked With
Joanna Rodriquez, Michael Liao, Jennifer Lew
September 18, 2018
Trustworthy Bo is a really nice and trustworthy sales which we had a very nice car buying experience. The best thing is that he is a Chinese which he speaks Chine Bo is a really nice and trustworthy sales which we had a very nice car buying experience. The best thing is that he is a Chinese which he speaks Chinese and this really helped us to understand the whole purchase process. More
by Tiffany12345
Employees Worked With
