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Mercedes-Benz of Arcadia

Arcadia, CA

4.8
1,110 Reviews
Mercedes-Benz of Arcadia is an Authorized Mercedes-Benz Dealer located in Arcadia, California serving the greater Los Angeles area including Arcadia, Pasadena, and the San Gabriel Valley. Mercedes-Benz of Arcadia is part of the family owned Rusnak Auto Group that has been serving the community for over 50 years. Mercedes-Benz of Arcadia is one of the largest Mercedes-Benz and AMG Performance Center dealers in the country. We offer a large inventory of Mercedes-Benz, AMG Performance Models, and Sprinter/Metris Commercial Vans. We take great pride in providing the highest level of service to our valued clients. Please stop by to take a look and meet our staff.
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101 N Santa Anita Ave

Arcadia, CA

91006

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Showing 1,110 reviews

March 19, 2016

Great Experience at Rusnak Arcadia Everything was fine as it always is. The staff is always very helpful and concerned about the problems presented. I would highly recommend this de More

by R. Randolph Reck
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Sayde Lytton- She does a great job of customer service.
Mar 28, 2016 -

Mercedes-Benz of Arcadia responded

Randolph, thank you for the excellent review. I am happy to know that our team is always helpful and courteous. Thank you for continuing to choose Rusnak/Arcadia - Mike Marsh, Service Manager

March 17, 2016

Third time at Rusnak Arcadia I have been to this dealer three times. I really like the car buying experience here - it is much different from say, a VW dealership. I think they ar More

by Mario S.
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Andre Voglezon
Mar 28, 2016 -

Mercedes-Benz of Arcadia responded

Mario, we definitely want you to feel respected and comfortable when you visit our dealership. I am happy to know that you have enjoyed your experiences here! Thank you for continuing to choose Rusnak/Arcadia, and for the outstanding review!- Huy Nguyen, Customer Service Manager

March 15, 2016

Top of the line! l was very pleased with the entire experience! I was offered a loaner while mine was being worked on but did not need one this time. More

by lucas
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Brian Edwards
Mar 28, 2016 -

Mercedes-Benz of Arcadia responded

Lucas, Thank you for the great review. I am glad that you had a pleasant experience with us! - Huy Nguyen, Customer Service Manager

February 24, 2016

Tire replacement Brian in the service department is awesome! He is always careful to detail, explains all the service preformed on my vehicle, answers all my questio More

by D.S
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Brian Edwards
Mar 07, 2016 -

Mercedes-Benz of Arcadia responded

Thank you for the feedback. We will use this to improve our dealership! We are happy that you enjoyed your experience with Brian in the service departement! -Mike Marsh, Service Manager

February 16, 2016

Very professional and friendly sales staff Scott Hong was great. He knew the cars, he knew how to work out a great deal for me on price. It was as pain free and enjoyable a car buying experie More

by WEN
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Scott Hong
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 23, 2016 -

Mercedes-Benz of Arcadia responded

Wen, we are so happy to hear that Scott provided you with excellent and informed customer service. Thank you for the great review, and for recognizing Scott! Enjoy your new car! - Huy Nguyen, Customer Service Manager

February 08, 2016

Replaced front brakes Great service with Clifton!! Having a nice experience fixing my C250 brakes pad wear. Friendly and quick service to check my car. Really helpful to m More

by helen28chan
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Clifton Hus
Feb 19, 2016 -

Mercedes-Benz of Arcadia responded

Helen, we are happy you had a great service experience with Clifton! Thank you for the excellent review, and thank you for recognizing Clifton. -Mike Marsh, Service Manager

February 06, 2016

Excellent as always Prompt, courteous and competent service. Brian is the easiest and best automobile service rep. I've ever worked with, The work was done on time and as More

by Geno52
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Brian Edwards
Feb 09, 2016 -

Mercedes-Benz of Arcadia responded

Thank you for the great review, and thank you for recognizing Bian. We are so glad that he was able to make your experience with us quick and easy! Thank you in advance for recommending us! -Rusnak/Arcadia Management

January 31, 2016

GREAT!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!1 Great service. Friendly and helpful customer reps. Prompt service. Quick emails with documentation. I can't say more about how pleasant this was. I More

by Chuck
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Andy Tan
Feb 02, 2016 -

Mercedes-Benz of Arcadia responded

Chuck, we are glad you received prompt and attentive service! I apologize for the word limit requirement, it is a DealerRater policy, and unfortunately out of our control. Thank you for taking the time to write this review, we truly value your feedback! -Rusnak/Arcadia Management

January 30, 2016

Used car shopping. Micheal Nite did a great job in helping my wife and I when we got there. He was very understanding and did not pressure us. He gave us all the inform More

by Vincent1981
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Micheal Nite
Feb 02, 2016 -

Mercedes-Benz of Arcadia responded

Vincent, congrats on the new Mercedes! Thank you for recognizing Michael and for the stellar review! Enjoy your car! -Rusnak/Arcadia Management

January 27, 2016

Great Experience All Around Just picked up my second leased Mercedes from them. Love working w/ Denise Justice over there. Super friendly, very thorough w/ the details & very eas More

by Fanman
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Denise Justice
Feb 02, 2016 -

Mercedes-Benz of Arcadia responded

We are so happy you had a top notch experience with us! Denise is a great team member and she will love reading your review. Thank you, and enjoy your beautiful Mercedes!-Rusnak/Arcadia Management

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