Mercedes-Benz of Arcadia

Tire replacement Brian in the service department is awesome! He is always careful to detail, explains all the service preformed on my vehicle, answers all my questio Brian in the service department is awesome! He is always careful to detail, explains all the service preformed on my vehicle, answers all my questions to my satisfaction. One of my tires needed replacing, the service team squeezed me in last minute I was in and out within an hour. Brian Edwards attention is what brings me back to Arcadia Rusnak, he always goes above and beyond for his customers. The service department is always friendly and courteous. I do have 2 complaints 1.The waiting lounge is disappointing-hopefully there will be more detail and attention in the new construction. 2. There was a constant, annoying, low battery "beep" in the waiting lounge I ask the receptionist to do something about it, she mumbled she would look into it, but I she never returned and nothing was done. I looked for her and asked her what she was going to do about the noise, she said she couldn't do anything about it. I believe a simple call to the alarm system would have been the solution. Sometimes employees need to know they can think outside of the box. I cannot wait to see the new facilities, I expect them to be up to Mercedes Benz standard and nothing less. More

Very professional and friendly sales staff Scott Hong was great. He knew the cars, he knew how to work out a great deal for me on price. It was as pain free and enjoyable a car buying experie Scott Hong was great. He knew the cars, he knew how to work out a great deal for me on price. It was as pain free and enjoyable a car buying experience as I've had. Thanks Scott! More

Replaced front brakes Great service with Clifton!! Having a nice experience fixing my C250 brakes pad wear. Friendly and quick service to check my car. Really helpful to m Great service with Clifton!! Having a nice experience fixing my C250 brakes pad wear. Friendly and quick service to check my car. Really helpful to me. More

Excellent as always Prompt, courteous and competent service. Brian is the easiest and best automobile service rep. I've ever worked with, The work was done on time and as Prompt, courteous and competent service. Brian is the easiest and best automobile service rep. I've ever worked with, The work was done on time and as promised.i would recommend Rusnak service to anyone. Thank you. More

GREAT!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!1 Great service. Friendly and helpful customer reps. Prompt service. Quick emails with documentation. I can't say more about how pleasant this was. I Great service. Friendly and helpful customer reps. Prompt service. Quick emails with documentation. I can't say more about how pleasant this was. I am really adding words to meet the minimum requirement, which is the least pleasant of this experience!!!!!!! Change the word minimum requirement to reduce customer frustration in participating in this survey!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! More

Used car shopping. Micheal Nite did a great job in helping my wife and I when we got there. He was very understanding and did not pressure us. He gave us all the inform Micheal Nite did a great job in helping my wife and I when we got there. He was very understanding and did not pressure us. He gave us all the information so we can make the right decision in choosing our Benz More

Great Experience All Around Just picked up my second leased Mercedes from them. Love working w/ Denise Justice over there. Super friendly, very thorough w/ the details & very eas Just picked up my second leased Mercedes from them. Love working w/ Denise Justice over there. Super friendly, very thorough w/ the details & very easy to work with. I have another Mercedes dealership closer to me but I go back to Rusnak because of Denise & their service department is top notch More

Excellence From the moment I informed the dealership my car is being towed, till the moment I drove my car off the lot I was very impress with the high level of From the moment I informed the dealership my car is being towed, till the moment I drove my car off the lot I was very impress with the high level of customer service I received, Robert Rodgers is the BEST! Excellent customer service, he over delivers, knew exactly what I needed and was able to communicate clearly throughout the process. More

Amazing help He helped us go through many cars until we found the perfect car and when we bought it he was very patient also he graves us a good deal. He helped us go through many cars until we found the perfect car and when we bought it he was very patient also he graves us a good deal. More

great attended quickly, finished service order in less than 10 minute.shuttle service was much improved from last visit in term of timely manner. update s attended quickly, finished service order in less than 10 minute.shuttle service was much improved from last visit in term of timely manner. update service status with text and pay on line is a plus, however making appointment online still need to be improved. More