Scott Hong

Efficient and friendly service. The sales team tried to accommodate my needs in a way that you can feel they are on your side. The sales team tried to accommodate my needs in a way that you can feel they are on your side. More

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Really easy to work with and had all paper work ready when I got there. Wish they would have waxed the car during the detail. Had a really good experience. Thank you stacy when I got there. Wish they would have waxed the car during the detail. Had a really good experience. Thank you stacy More

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I have good experience when I visit the sales team every time after I got my new eqe , they explained to me in details how to use the car. time after I got my new eqe , they explained to me in details how to use the car. More

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Scott Hong was amazing and we are so happy with the service. Will come back again! service. Will come back again! More

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The team at Mercedes Benz of Arcadia was amazingly helpful. Initially we spoke to Scott, who had his partner Stacey assist us. Both were extremely professional and prompt. They helped us f helpful. Initially we spoke to Scott, who had his partner Stacey assist us. Both were extremely professional and prompt. They helped us find the exact car that we wanted with the options and color that we wanted. We had specific options (like massage chairs), and we had limited what colors we wanted as well, so finding the exact car wasn’t too easy. However, Scott and Stacey were able to find it for us. They sent us the photos and build sheet of the vehicle and we were able to agree on a fair price for the vehicle over the phone. We arrived at the dealership the next day, and they already had the car charged for us, detailed, and cleaned up before we arrived. Scott spent amble time explaining all of the cars various features and helped sync our phones as well. In addition, Allen helped set up our Mercedes Me app, and explained to us how to add/remove payment options and as well as how to operate the Mercedes me app. He was very helpful. Stacey helped ensure our paperwork Was being processed quickly, and in conjunction with Scott, they helped us get in and out quickly. Ted, in finance, was very efficient, professional, and helpful. He answered all of our questions and didn’t try to push any extra services we didn’t need. He also emailed the copies of our documents to us. We are very happy with the professionalism and efficiency of everyone at Mercedes Benz of Arcadia. We will be back for our next car and will definitely refer others to them. More

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Scott and William always make it fast and easy for my wife and I. Always the best deals and always 5 star service!!! wife and I. Always the best deals and always 5 star service!!! More

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Service is fast and effective, I drive off my new mercedes in just two hours. mercedes in just two hours. More

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I had an absolutely outstanding experience at Rusnak Mercedes dealership, and I can't sing their praises enough! From the moment I walked through the doors, I was greeted with warm smiles and exceptiona Mercedes dealership, and I can't sing their praises enough! From the moment I walked through the doors, I was greeted with warm smiles and exceptional service. The team here, especially Sadith and Scott, went above and beyond to make my car-buying experience truly five-star. Sadith and Scott were incredibly friendly, attentive, and welcoming. They took the time to listen to my needs and preferences, ensuring that I found the perfect vehicle that matched my requirements. Their knowledge and expertise were evident as they patiently answered all my questions and guided me through the process. What truly sets this dealership apart is the way Sadith and Scott went out of their way to be kind and make everything run seamlessly. Car buying and leasing can often be a stressful and overwhelming process, but they transformed it into a hassle-free and enjoyable experience. Their dedication to customer satisfaction is truly remarkable. Thanks to Sadith and Scott, what had been a headache for weeks at other dealerships turned into a five-star experience at Rusnak Mercedes. I highly recommend them to anyone in the market for a new car or looking to lease one. You won't find a friendlier, more attentive, and welcoming team anywhere else. Kudos to Rusnak Mercedes and its outstanding associates! More

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Great selection and staff. Easy to find what you’re looking for and they make getting the deal done easy. Easy to find what you’re looking for and they make getting the deal done easy. More

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Scott Hong and Soloman at Rusnak Mercedez in Arcadia provided exceptional service and went above and beyond to assist me and my family with leasing and refinancing our vehicles. It's wonderful that Scot provided exceptional service and went above and beyond to assist me and my family with leasing and refinancing our vehicles. It's wonderful that Scott even made arrangements to accommodate our needs with a bigger rental car for our baby. Soloman's willingness to come to my house and assist me with all the paperwork while patiently and clearly answering my questions shows their dedication and commitment to making the process as smooth and convenient as possible for me. Thank you for providing the excellent customer service! Their professionalism, trustworthiness, and efficiency are commendable. We look forward to working with them again in the future. More

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