Mercedes-Benz of Arlington an American Service Center Company

drop in tire issue Took great care of me. I was a morning drop in and they took me right in and took care of my issue. Got me back on the road quickly Took great care of me. I was a morning drop in and they took me right in and took care of my issue. Got me back on the road quickly More

Good service Friendly atmosphere employee very helpful total experience was excellent. Will go back again if needed. Mercedes Benz is a good brand . I will go back Friendly atmosphere employee very helpful total experience was excellent. Will go back again if needed. Mercedes Benz is a good brand . I will go back again. More

Excellent service If you want to be treated like a King go to Mercedes Benz of Arlington. The best dealership In DC Maryland and Virginia AAA Service If you want to be treated like a King go to Mercedes Benz of Arlington. The best dealership In DC Maryland and Virginia AAA Service More

Tire and warranty service The service was superb on both ends, Mercedes and also the warranty company. I am very happy that I bought the tire and rim warranty. The service was superb on both ends, Mercedes and also the warranty company. I am very happy that I bought the tire and rim warranty. More

Best Buying Experience with Frank Namin I worked with Frank Namin to purchase my 2018 GLE 350. He was knowledgeable and very efficient. Frank did not waste my time with negotiation games a I worked with Frank Namin to purchase my 2018 GLE 350. He was knowledgeable and very efficient. Frank did not waste my time with negotiation games and tactics. He understood what I wanted and needed and what was important to me. We started over the phone and within an hour we had a deal and I was coming into the dealership within a few days to drop off my lease and pick up my new vehicle. When I met Frank I feel as though I was in great hands, he took care of EVERYTHING!!! Frank ensured that I was in touch with a Service Manager when I am ready for my service appointments. Even after my sale I had a follow up question and within an hour of emailing Frank I already received a call from someone in Service to walk me through my troubleshooting. Frank was not just concerned with winning my business in that transaction, but his post sales services was excellent and I am sure I will be chatting with him when I am ready to lease my next vehicle. This is my best car buying experience and might I add that as a woman I never felt that Frank tried to play some of the usual salesman games. He respected my needs, my time and valued me as a returning Mercedes customer. Thank you Frank More

Service Dept. Dan always helpful and responsive! I had a problem pre-warranty expiration issue and he helped me sort through getting it resolved. I'm thankful for Dan always helpful and responsive! I had a problem pre-warranty expiration issue and he helped me sort through getting it resolved. I'm thankful for his capable assistance! More

Scheduled service This dealership provides good service. My consultant Mr. Cross is very nice and friendly. Service quality is good but a little pricey. And the minimum This dealership provides good service. My consultant Mr. Cross is very nice and friendly. Service quality is good but a little pricey. And the minimum-25-word requirement will definitely make this survey/feedback my last one - bye bye, customer survey....20 words over minimum More

Great Service As Always Courteous, on time and knowledgeable service staff. We 've bought 7 cars over the years and we have never had an issue with the service department. Th Courteous, on time and knowledgeable service staff. We 've bought 7 cars over the years and we have never had an issue with the service department. They have always been pro-active. More

Great Experience and Great Customer Service! Very pleased and happy with my service visit. Edwin was very professional and knowledgeable. This was the first time I actually left 100% satisfied! Very pleased and happy with my service visit. Edwin was very professional and knowledgeable. This was the first time I actually left 100% satisfied! Thank you again! More

Efficient and fast service 😁 Working at Nordstrom, I’m very familiar with customer service. Luckily, KIT figured out that my car was still under warranty so the repair was free. I Working at Nordstrom, I’m very familiar with customer service. Luckily, KIT figured out that my car was still under warranty so the repair was free. I am grateful and so appreciative of his efficient work More