Mercedes-Benz of Arlington an American Service Center Company

Excellent service, but Would have been a five star rating except for the charges (for labor and parts). Garry Burk went out of his way to provide unexpected service -- he v Would have been a five star rating except for the charges (for labor and parts). Garry Burk went out of his way to provide unexpected service -- he volunteered to fix my ignition key (battery had to be replaced) as I was walking out the door -- he did so personally without charge. Nevertheless, the charge for parts and labor for fixing my sideview mirror seemed excessive. Not the fault of the service department, however. More

Warranty Repairs Overall a good experience. Tom is great, however the drop-off/pickup is a little disjointed working through Enterprise & then the dealership losing my Overall a good experience. Tom is great, however the drop-off/pickup is a little disjointed working through Enterprise & then the dealership losing my key. More

Service Quick and easy always professional. Always take the time to explain what's going on with my car and any specials or events. Patient and knowledgeabl Quick and easy always professional. Always take the time to explain what's going on with my car and any specials or events. Patient and knowledgeable More

First Class treatment Garry Burk is great to work with. The dealership never disappoints us. The scheduling is easy. The scope and status of the work is well communicated. Garry Burk is great to work with. The dealership never disappoints us. The scheduling is easy. The scope and status of the work is well communicated. The atmosphere is friendly and professional. More

wonderful Great job. The labor cost could be a bit more lenient when considering the cost of parts in relation to the work done. A review in this area is greatl Great job. The labor cost could be a bit more lenient when considering the cost of parts in relation to the work done. A review in this area is greatly appreciated. More

Schedule service This visit was for a scheduled service. Everything was done perfectly and as expected. The waiting area has good coffee, TV and plenty of nice cars This visit was for a scheduled service. Everything was done perfectly and as expected. The waiting area has good coffee, TV and plenty of nice cars to look at. Thank you. More

Awesome......The BEST Dealer Awesome Dealer and the BEST Service Team!!!!! They go above and beyond to make your experience the best both in purchase and service. Thanks Arlington Awesome Dealer and the BEST Service Team!!!!! They go above and beyond to make your experience the best both in purchase and service. Thanks Arlington MB !!!!! More

Great deal and service above and beyond On a short visit to the Washongton DC area I called in to see my long time friend and MB Advisor, Greg Smoak at MB of Arlington. I was interested in t On a short visit to the Washongton DC area I called in to see my long time friend and MB Advisor, Greg Smoak at MB of Arlington. I was interested in the new 2016 GLE 350 W4 and Greg worked tirelessly on finding a vehicle with the trim and options I was looking for. He found it in New Jersey and with Mark Zetlin's engagement and negotiation the car arrived within 2 days, in time for my return to North Carolina. Good pricing on my trade, a 2011. ML 350, and the new car left me with the feeling of a good deal, and satisfaction once again with MB Arlington and ASC. Thanks team. More

I had excellent service by Tom in service Timing was perfect and the follow up was great . I will difinitly return with my wife's car for service . Thank you again for a great service Timing was perfect and the follow up was great . I will difinitly return with my wife's car for service . Thank you again for a great service More

I needed service on my vehicle. Mr. McNeeley is always very responsive. I left him a message re a problem with my vehicle. When I arrived, he was ready for me and had my vehicle insp Mr. McNeeley is always very responsive. I left him a message re a problem with my vehicle. When I arrived, he was ready for me and had my vehicle inspected right away. He had my problem resolved same day. I couldn't be happier with his professionalism and customer service skills. I honestly felt his goal was to make sure I left there happy. More