Mercedes-Benz of Arlington an American Service Center Company

I had worked with Calvin Hicks in the past, so I knew he would be reliable a second time. He had actually stayed in touch over the years checking on my satisfaction with the car I leased, an ML 30 Blue Tec. would be reliable a second time. He had actually stayed in touch over the years checking on my satisfaction with the car I leased, an ML 30 Blue Tec. Unfortunately, I underestimated the mileage I would need and I went over my mileage. True to his word, he was able to work out a deal to make it more beneficial for me to get into a new car lease, instead of the fees to increase the mileage on my old car. Even after the deal was done, I made a last minute change and decided on a larger SUV, the GL. He was patient and kind and accommodated my request. The office staff was also kind and offered their personal office space for me to change and feed my newborn child who came with me. Overall, a great experience. Best of all, I know I am getting a quality car! More

The American Service Center dealership was very convenient to work with - especially because of their proximity to my home. My sales representatitive - Mr. Calvin Hicks, Jr. - is exactly the type convenient to work with - especially because of their proximity to my home. My sales representatitive - Mr. Calvin Hicks, Jr. - is exactly the type of salesman everyone hopes they'll have the pleasure of dealing with during new car selection and negotiations. He is unerringly honest, tireless in his efforts to please his customers, and very accurate in his assessment of when a new car order from the German factory will actually arrive at his dealership. My GLK 350 is being stubborn in its refusal to retain the bluetooth settings from my year-old Verizon cell phone, but Calvin has repeatedly re-connected the phone with a positive attitude and complete willingness to remain at the dealership after his scheduled work hours have ended. His kindness has convinced me to buy a new cell phone - which will be helpful even if the GLK still will not retain its bluetooth settings. By far the most important source of my satisfaction with American Service Center is the professionalism of Calvin Hicks. Of special interest to me is Calvin's unflagging admiration for Mercedes Benz products - even while we struggle to make my new one work as advertised. I most strongly recommend anyone visiting American Service Center on Glebe Road in Arlington, Virginia to ask for assistance from new car salesman Calvin Hicks, Jr. - and you'll wish that Calvin had represented you on all previous new car purchases. More

I had a great experience working with Calvin. He was proactive and helpful without being annoying. I went in to test drive the C63 AMG and ended up buying the E550 Coupe thanks to his patience with me proactive and helpful without being annoying. I went in to test drive the C63 AMG and ended up buying the E550 Coupe thanks to his patience with me test driving cars on the lot. The rest of the sales team was similarly helpful. No hard sales pitch - they let the car sell itself. I highly recommend both the dealership and the salesman. More

I have bought several cars from this dealer and the reason is the service. There is never a problem getting a quick appointment for routine service. When something breaks, I bring the car in and they f reason is the service. There is never a problem getting a quick appointment for routine service. When something breaks, I bring the car in and they fix it without an appointment. A loaner is always available, either from them or a rental company(at no charge). The work is done quickly and correctly and the car returned clean. The prices are fair. The entire staff is easy to deal with and will do what is necessary to please the customer. More

I purchased a 2005 Mercedes SL500 from American Service Center after viewing it on Ebay. Upon agreeing to the price, I traveled to the Virginia Area and immediately felt welcome by the staff at American Se Center after viewing it on Ebay. Upon agreeing to the price, I traveled to the Virginia Area and immediately felt welcome by the staff at American Service Center. Max, Mike in finance, and Charles were simply outstanding!! They surpassed every expectation I had during the buying process. They fully explained the features of the car, and strived to provide outstanding service the entire time I was there. The pictures listed of the car were true and the car buying process was the BEST I have ever experienced. I would strongly suggest all potential Mercedes Buyers to look at the outstanding inventory this dealer carries. No pressure was ever put on me regarding purchasing the vehicle. Please take the time to look into this outstanding dealership!!! Continued success to ASC!! Thanks for making the entire process so easy! More

after calling dealership and offering them a price and I got a call back close to the price I needed to be to buy a benz, car needed to be re cleaned and they did it for me. The consultant was very friendly got a call back close to the price I needed to be to buy a benz, car needed to be re cleaned and they did it for me. The consultant was very friendly and nice. He knew about the features of the car and helped me with getting rubber mats More

We drove from north carolina to pick up our mercedes benz r class. Salesperson promised the condition of the car like new and it was in great condition. Betty Radley had got us 4.99% which was good. I would r class. Salesperson promised the condition of the car like new and it was in great condition. Betty Radley had got us 4.99% which was good. I would buy another car from american service center again in the future. More

MB dealership in Arlington is absolutely dishonest, disgraceful and incompetent. I brought my E320 in to get the catalytic converter replaced. In 2007, I brought it in to replace the other one so I was disgraceful and incompetent. I brought my E320 in to get the catalytic converter replaced. In 2007, I brought it in to replace the other one so I was familar with the problem. I made the appointment 3 weeks in advance for 9 am. When I dropped it off, my service advisor stated that they would not be able to look at it until 1pm! I told him that the catalytic converter needed to be replaced and it was still under warranty so I would need a rental car. He told me that since I did not purchase my car at the dealership and he did not know it truly was the catalytic converter then he refused. He was rude and disrespectful! Needless to say, I got a rental car and left. Hours later, my service advisor calls and tells me it is the muffler NOT the catalytic converter. I was shocked! I decided that since I was treated so poorly that I would pick it up and told them not to fix it. He was FURIOUS! I picked it up without it being washed and greasy paper seat covers left in my car! I took it to another mechanic to get the MUFFLER fixed. He called me back and told me that NOTHING was wrong with the muffler it was the CATALYTIC CONVERTER that needed to be replaced!!!! I decided to call the GM to voice my grave concerns/treatment. He called me back after hearing my story and gathering info. He told me that "For some reason, we can't find the test for the catalytic converter"!! Can you believe it?? He started raising his voice at me when I got angry and said "What do YOU want ME to do?" There should be laws to protect customers for wrongful behavior. He took me as a fool. STAY AWAY! More

Never in a million years will i recommend this piece of trash of a service dept. These people should be ashamed of themselves for calling themselves professionals. My car's suspension was never fixed prop trash of a service dept. These people should be ashamed of themselves for calling themselves professionals. My car's suspension was never fixed properly and each time, they answer, well drive it for a week and let us know. Can you believe that is the actual answer i received. After dealing with these jokers, i will never come back here and you can bet I will tell most of my friends and colleagues who drive benzes never to get their cars serviced here. More

this is by far the worst dealership i have ever been to regardless of the brand... from the receptionist slouching in her chair with a fleece jacket on chomping on something... so the sexist unprofessional regardless of the brand... from the receptionist slouching in her chair with a fleece jacket on chomping on something... so the sexist unprofessional "sales"men it is the WORST! i wouldnt go back there if they were giving cars away.... service is non existant, i felt like i was in some street market swap meet, not a MERCEDES BENZ dealership.... DO NOT, repeat, DO NOT GO TO THIS DEALER!!! More