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Mercedes Benz of Athens - Service Center
Watkinsville, GA
65 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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65 Reviews of Mercedes Benz of Athens - Service Center
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July 26, 2021
Great service department! Well worth the 40 mile drive from Conyers for good reliable service and 1st class loaners! B-Service for my Metris at 25,000 miles along with a noisy front brake. Good deal on from Conyers for good reliable service and 1st class loaners! B-Service for my Metris at 25,000 miles along with a noisy front brake. Good deal on tires, installs and alignment. My Metris runs perfect. Torry Coons and Sam Escobar are the best!! More
by Turner Builders Inc
Employees Worked With
Helpful July 22, 2021
Mercedes Dealership so all very squeaky clean and very polite. Just not very helpful so can't give proper rating. I'm sure the service would be first rate but I'll never know. I took a Mercedes in for at polite. Just not very helpful so can't give proper rating. I'm sure the service would be first rate but I'll never know. I took a Mercedes in for attention based on a recall notification. The letter stipulated that as well as attending to the recall, the service center would give the car a check over. I was interested in this part as I had recently acquired the vehicle and knew there were a couple of faults with it. After some time, I was handed the letter back and told the recall did not apply to my car (despite the car VIN matching the recall notice). As a result there was no further inspection of the vehicle. More
by GP
Employees Worked With
May 08, 2021
Not recommended at all. The worst service I have received. I was there for Service A and replacing spark plugs and engine air filters. When service was done, I checked the engine in my house and I f received. I was there for Service A and replacing spark plugs and engine air filters. When service was done, I checked the engine in my house and I found that they replaced the engine inlet air duct with an old dirty broken one (see the attached photos). I checked with my attorney and she has reported it to the MB headquarter and local PD. I have also asked the MB headquarter to make sure that they did the service correctly. Because it is possible that they damaged the engine as well. Given that, it is possible that they damage your car as well. For my next service next year, I will ask a dealer from Atlanta Metropolitan Area to do service. More
by Hnraf
Employees Worked With
Her name is not here
March 16, 2021
Very nice and professional. 300 for a routine service seems pretty steep. But overall, very satisfied with the quality of work and the friendliness of all associates. seems pretty steep. But overall, very satisfied with the quality of work and the friendliness of all associates. More
by Keagen
Employees Worked With
February 01, 2021
Shane in the Service department is always informative, professional, answers all my questions and does an excellent job. I highly recommend him and MCB Athens professional, answers all my questions and does an excellent job. I highly recommend him and MCB Athens More
by lcohen
Employees Worked With
Other Employees :
Kim Torres picked car up and Cory dropped car off both were friendly and professional
January 28, 2021
Shane was ready with all the paper work when I arrived, kept me updated with the progress of the work, great customer service. Work was finished on time. kept me updated with the progress of the work, great customer service. Work was finished on time. More
by Glasscock28
Employees Worked With
January 27, 2021
The service was very good. Sam is easy to work with and takes care of his customers. Sales and service are excellent at the dealership. takes care of his customers. Sales and service are excellent at the dealership. More
by walterholland
Employees Worked With
January 26, 2021
My first visit to Mercedes Benz of Athens and I was completely impressed. The staff are all super courteous and friendly. The dealership is immaculate with plenty of room to remain appropriately dist completely impressed. The staff are all super courteous and friendly. The dealership is immaculate with plenty of room to remain appropriately distances from other patrons. More
by Wilkinsonre
Employees Worked With
January 25, 2021
I purchased my SUV from this dealer. Above and beyond exceptional. The service department is 10 stars. Mr. Sam Escobar is a gem. He makes sure everything is just as it needs to be. Thank you for your exceptional. The service department is 10 stars. Mr. Sam Escobar is a gem. He makes sure everything is just as it needs to be. Thank you for your excellent service. Ms. Meeks More
by teresarucker69
Employees Worked With
January 25, 2021
It was a great experience Shane is so nice. He kept me in touch while my car was being serviced for a few days. The only issue I have is they don’t make mask mandatory. My husband has had lung cancer and now touch while my car was being serviced for a few days. The only issue I have is they don’t make mask mandatory. My husband has had lung cancer and now Parkinson’s. All his doctors tell him not to catch this virus. But the people and service was great More
by kimlouc@gmail.com
