Mercedes-Benz of Atlanta Northeast - Service Center

Very professional - clear and transparent about work and cost. Called me periodically to clarify work and confirm if I wanted work done. cost. Called me periodically to clarify work and confirm if I wanted work done. More

They are very feiendly & service was very fast & was good . Service dept. Open very early so I can go before I work . Service dept. Open very early so I can go before I work More

People were all good. The problem was getting an appointment. Three week wait was not ideal. appointment. Three week wait was not ideal. More

Uber ride to home and back was nice. I think a Loaner car would have been much better. would have been much better. More

Great service fix things right the first time, friendly,pleasant,Jackson is my service advisor and takes great care of my vehicle . Professional,and caring time, friendly,pleasant,Jackson is my service advisor and takes great care of my vehicle . Professional,and caring More

Some great people working there. Jim Major was very professional and helpful. He made the experience very good. I recommend the service at this Mercedes Benz locationa professional and helpful. He made the experience very good. I recommend the service at this Mercedes Benz locationa More

My name is Joy John. I have a 2006 Mercedes Benz S 430. Recently I did a oil change and brakes checked at Mercedes Benz of Atlanta NE. I was not really happy about the service at that place for this t Recently I did a oil change and brakes checked at Mercedes Benz of Atlanta NE. I was not really happy about the service at that place for this time. Service advisor recommended me to do the the front wheel brake service. I asked him about the cost and he told me $1060 for to replace the rotors and pads. Then I asked him that why it is so expensive. He answered me that because it is a "Mercedes Benz". Then I called RBM of Atlanta, Alpharetta for to check the price. They told me that they can do for the same job for $706. I talked to this price difference between the two dealers to my service advisor at Mercedes Benz of Atlanta NE ( Atlanta Classic Cars at Duluth). He told me that it is because of the two different town. I was not happy with that answer and went to see the GM of that place. He was a good guy and listened my questions and told me that he is going to check it out. Then I checked online at mbparts.mbusa.com The OEM original parts for Rotor is $105.99 (parts #220-421-09-12-64) Then pads (set of 4) is $96.99 (003-420-89-20-41) Then we add 2 rotors and pads ,it is $308.97 plus Tax plus Labor charges. Then I realized that $1060 is too much and I didn't do that service at that place. What I am trying to say guys that please don't pay too much until you get a second opinion from different places. Almost $300 price difference between these two places is too much for me. Especially at these corona pandemic time. More

The Dealership is I have no issues. The problem my daughter and I had was with the service dept. I really hate my daughter did not get the WOW treatment. daughter and I had was with the service dept. I really hate my daughter did not get the WOW treatment. More

Quick service and strong orientation toward customer satisfaction! Taylor in Express Service was awesome! satisfaction! Taylor in Express Service was awesome! More