Mercedes Benz of Bonita Springs - Service Center

Unsurpassed Customer Service in the Service Department! I've taken my car in for service 2 times in the past 6 months. My service adviser is Torrey and he does an outstanding job with keeping me informed an I've taken my car in for service 2 times in the past 6 months. My service adviser is Torrey and he does an outstanding job with keeping me informed and updated. My car is returned to me when promised and very clean! EVERYONE at the service department are eager to assist and makes you feel like you are their only client! No car dealership has ever made me feel so appreciated. Beautiful dealership with a staff that truly cares about their clients needs! Thank you - Mercedes Benz of Bonita Springs - for unsurpassed customer service! -Joyce Ann Logan More

Amazing My service advisor fixed my vehicle promptly and correctly the first time. I have five Mercedes-Benz vehicles and when ever they are brought to this d My service advisor fixed my vehicle promptly and correctly the first time. I have five Mercedes-Benz vehicles and when ever they are brought to this dealership, they are repaired promptly. Will keep on coming back. More

I was able to get right in and out. No problems at all. You guys did well to lure Geoff Kaleal to your service dept. I know Geoff from the Naples MB and he is a solid person. He always goes the extra mile t You guys did well to lure Geoff Kaleal to your service dept. I know Geoff from the Naples MB and he is a solid person. He always goes the extra mile to satisfy his customer. More

Routine service Excellent treatment A to Z. Very professional, efficient, no BS or extra costs. Torrey could not have been more professional. I shall return next time Excellent treatment A to Z. Very professional, efficient, no BS or extra costs. Torrey could not have been more professional. I shall return next time service needed! More

Excellent service I came in near closing time to have a tire repaired due to a nail in it. They took my car in immediately and told me it would be about an hour. Whil I came in near closing time to have a tire repaired due to a nail in it. They took my car in immediately and told me it would be about an hour. While I waited Geoff Kaleal greeted me and explained they would try to patch the hole. It took about 45 minutes and was the exact price quoted. Because it was closing time they did not wash my car & I was not expecting it as I just wanted the tire repaired. Geoff was so apologetic and went above and beyond to ensure I understood why it was not cleaned and invited me back for a detail/wash. I did not get back to mercedes for almost 2 weeks after. Geoff during that time called and emailed me reminding me that I was still due this service from the dealer. When I finally went in for a wash I was sitting in the waiting area when Geoff came in & was speaking to another customer. He looked over and asked if I remembered him! Geoff expressed how glad he was that I came back for the service he extended. In today's world it is so nice to receive personalized and sincere efforts and service from an individual like Geoff. I will ask for him when I come for service as well as when it's time to buy another car. More

Service was as expected. The loaner car experience was not as stream line as I have had in the past. I have had better experiences in Naples. was as expected. The loaner car experience was not as stream line as I have had in the past. I have had better experiences in Naples. More

Service Absolutely horrible service. Service manager is very degrading towards women. I would never recommend that a women have service at this mercedes dea Absolutely horrible service. Service manager is very degrading towards women. I would never recommend that a women have service at this mercedes dealership. Very disappointed. More

Professional and efficient. Great job, Mercedes Benz, Bonita Springs. The service was timely, efficient and professional. I loved the pre-pay online with the service receipt, s Great job, Mercedes Benz, Bonita Springs. The service was timely, efficient and professional. I loved the pre-pay online with the service receipt, so pick up was quick. I also loved the text updates, so I knew the status without long phone calls. More

Outstanding The service team at Mercedes-Benz of Bonita Springs is simply outstanding. Their manager Zubair epitomizes class and professionalism. It runs off on The service team at Mercedes-Benz of Bonita Springs is simply outstanding. Their manager Zubair epitomizes class and professionalism. It runs off on the rest of his team. Torrey made sure everything was done as quickly and thoroughly as possible. He insured all of my expectations were not only met, but exceeded! Kudos to them! More

Getting the most from my car Spending quality time with the product expert Stephen was worth our afternoon. Both husband and I felt more confident, and we gained a new friend! Spending quality time with the product expert Stephen was worth our afternoon. Both husband and I felt more confident, and we gained a new friend! More