Mercedes Benz of Bonita Springs - Service Center

The service we received at Mercedes of Bonita Springs has always been stellar. This was no exception. We are extremely pleased to continue doing business with your company. always been stellar. This was no exception. We are extremely pleased to continue doing business with your company. More

I enjoyed my experience at the Bonita Springs Mercedes Dealership. The staff was very professional, courteous and efficient. I brought my ‘21 Mercedes in for servicing and ended up trading it in for a ne Dealership. The staff was very professional, courteous and efficient. I brought my ‘21 Mercedes in for servicing and ended up trading it in for a new ‘24. The entire transaction was completed in just over an hour. More

Second vehicle purchased from Frank. Excellent customer service and attention. Frank will always look out for your best interests. We love our 2024 GLC 300 Coupe. Go see Frank, you will Excellent customer service and attention. Frank will always look out for your best interests. We love our 2024 GLC 300 Coupe. Go see Frank, you will not be disappointed. Thank you Frank!! More

Let me tell you about Frank Deluca He “gets it” …. I won’t go into the entire story as I am not looking to put anyone on blast… but after having a not so great experience last week, Frank made a promi I won’t go into the entire story as I am not looking to put anyone on blast… but after having a not so great experience last week, Frank made a promise to solve the problem…. And kept his promise today. He went “the extra mile” literally by personally driving up to Sarasota this morning in a loaner just to pick up my wife’s car and hand deliver it to our home. I told him I was so impressed that I would love for him to come talk to our team at Galt Insurance Group bc we are always looking to learn from the best in all industries. If you are in the market to purchase or trade in a Mercedes, Frank is your guy. The world needs more customer service like this…. When there are mess ups at any level…. That is where the opportunity is! Under promise and over deliver… It is a winning formula in all aspects in life. Here is contact information: Thank you Frank 👊🏼 More

Frank DeLuca went above and beyond in assisting me with a service issue. He is an enormous asset to your Company. service issue. He is an enormous asset to your Company. More

My wife had a minor issue with her rim/tire, and Frank delivered with exceptional service and professionalism as usual. He suggested we bring it in ASAP and got it fixed for us right away. Thank you! delivered with exceptional service and professionalism as usual. He suggested we bring it in ASAP and got it fixed for us right away. Thank you! More

We were stuck on the interstate with a flat tire and Frank was kind enough to meet us and call a tow truck. We are extremely grateful Frank was kind enough to meet us and call a tow truck. We are extremely grateful More

Working with Ken was an exceptional experience. From the moment we walked in and throughout the process he made our experience pleasurable and pain free. We were not in the market for a new c From the moment we walked in and throughout the process he made our experience pleasurable and pain free. We were not in the market for a new car; however Ken was kind enough to show us around while waiting on service. We came home with a new Maybach. More

I had an urgent situation with my wife's car battery and Frank did a great job of expediting the service. Much appreciated... Frank did a great job of expediting the service. Much appreciated... More

Bought a brand new 2024 GLE450. Out of the 40 days we had the car it has been in the shop over 10 days (2 separate occasions for the same problem) fixing the electric charge port. I Out of the 40 days we had the car it has been in the shop over 10 days (2 separate occasions for the same problem) fixing the electric charge port. It keeps giving off check engine lights and Mercedes does not know how to fix it. We bought it in the first time and they said they fixed it, exactly 1 week later, the same check engine light goes on again, for the same reason. They have service calls in at both MB USA and MB Germany. No one knows why the car is failing. On top of that, they have stopped communicating with us. No calls, no emails, no updates, I left messages with management (including the GM) none have been returned. Barbara, our "rep" hasn't taken one of our calls in 4 days! We loved Mercedes un until this point but it's when things go bad that you truly see how a company treats their customers. I would never recommend a Mercedes any longer and I definitely would not recommend Mercedes of Bonita Springs. Beware or you too might have a $100,000 lawn ornament! More