Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Mercedes-Benz of Boston
Somerville, MA
2,335 Reviews
Our core philosophy to give drivers the best car buying experience possible is what separates us from our competitors. By providing incentives like our Smart Pricing Guarantee which enables you to get your money back or exchange your choice of model within certain parameters, we ensure that the car you keep is one that satisfies you. You can trust our team to uphold the "one car at a time" approach, giving you the value you deserve.
Read More
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:30 AM - 8:00 PM
Tuesday 8:30 AM - 8:00 PM
Wednesday 8:30 AM - 8:00 PM
Thursday 8:30 AM - 8:00 PM
Friday 8:30 AM - 6:00 PM
Saturday 8:30 AM - 5:00 PM
Sunday 11:00 AM - 5:00 PM
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
Filter Reviews by Keyword
By Type
Showing 2,335 reviews
September 16, 2021
Excellent customer facing and vehicle service. Greatly appreciated flexibility to meet our schedule needs under pressure. appreciated flexibility to meet our schedule needs under pressure. More
by Lbennigson
September 16, 2021
Great service as usual. Patrick explained everything to me that was understandable. My car is running great. me that was understandable. My car is running great. More
by Pamct1964
September 15, 2021
Jimmy was great I hadn’t service my 06 there in awhile but it was like I had been there yesterday but it was like I had been there yesterday More
by aoh366@gmail.com
September 15, 2021
Great team! Very supportive and professional. They even fixed things in the car that I didn’t notice. Thank you Albert, Michael and the whole team! You’re the best! fixed things in the car that I didn’t notice. Thank you Albert, Michael and the whole team! You’re the best! More
by Sally K
September 14, 2021
Ronald our salesperson was extremely helpful. He was knowledgeable about each car we looked at and answered all our questions. It took us a long time to settle on our purchase. He was patient and unders knowledgeable about each car we looked at and answered all our questions. It took us a long time to settle on our purchase. He was patient and understood our financial restraints. Over all it’s easy for me to recommend seeing Ronald when you want a new car. Thanks you Ronald! More
by Bevreis1
Employees Worked With
September 11, 2021
Vehicle was brought in for a rear right airSpring Vehicle was brought in for a rear right air Spring change. We were told by mike Robinson that they were unable to detect a problem with the said sp Vehicle was brought in for a rear right air Spring change. We were told by mike Robinson that they were unable to detect a problem with the said spring but requested that the leveling sensors be changed ($1607.83 parts and labor but the the parts cost only $387.65.) After changing the sensors, I was the called and informed that the rear right air spring needed to be replaced and that will cost an additional $1824.52 : parts $650.00 , labor $1.174.00. When I brought in my car for service , the request was to replace the rear right air spring Only but I was told by Michael Robinson that they we unable to determine that except after Replacing the leveling sensors. I don’t believe this is true. I More
by Emmanuel Niboh
Employees Worked With
Mike Robinson
September 08, 2021
Patrick in service department is a problem solver. Kept me posted about progress and provided detailed information timely. Look forward to working with him at next service. me posted about progress and provided detailed information timely. Look forward to working with him at next service. More
by BMG
Employees Worked With
September 05, 2021
I am in to my 4th car from this dealership. That is the best testimony I can give. Even in the service department, I am extremely happy with Patrick Titshaw, who is accommodating, always available and tak best testimony I can give. Even in the service department, I am extremely happy with Patrick Titshaw, who is accommodating, always available and takes personal care of my car and associated needs. More
by Sohang
September 03, 2021
Excellent service. Friendly staff. Anticipation of customer needs. Would highly recommend it. Came in for service with my GLE coupe. Got a really nice loaner car. Superb! customer needs. Would highly recommend it. Came in for service with my GLE coupe. Got a really nice loaner car. Superb! More
by christinebunt
Employees Worked With
