Mercedes-Benz of Boston

The work on my E-350 was done efficiently and to perfection! The dealer associate Patrick Titshaw made the whole experience very pleasant and completely eliminated any stress that might have been as perfection! The dealer associate Patrick Titshaw made the whole experience very pleasant and completely eliminated any stress that might have been associated with extensive work on the car with his calm, reassuring and professional demeanor. Likewise, cashier Shannon Despres make the whole checkout/payment process a breeze and a most pleasant experience. I would highly recommend this dealership and, most especially, the people who work there for any service on any Mercedes! More

The service adviser was really , really bad.Terrible experience, no communication, slow and incompetent service. Waited 3 days for diagnostic, much better going to the greasy guys on any gas station. experience, no communication, slow and incompetent service. Waited 3 days for diagnostic, much better going to the greasy guys on any gas station. More

A very professional and efficient experience. My vehicle was ready, clean and the paperwork was organized and exactly what I had anticipated. It was an easy process. was ready, clean and the paperwork was organized and exactly what I had anticipated. It was an easy process. More

Manny,The person that picks up and returns my car has always been of upmost courtesy He always arrives in a timely manner and is very pleasant Jimmy in the service department it’s also very Accom always been of upmost courtesy He always arrives in a timely manner and is very pleasant Jimmy in the service department it’s also very Accommodating helping to arrange my service date More

Only complaint- I was not informed when my car was ready for pick up. I know because I arrived 4 hours later car was ready. for pick up. I know because I arrived 4 hours later car was ready. More

My car was dropped off at 7:30am and at 2:30 when I called it hadn’t even been looked at yet, then when I called again the did a rush diagnosis called it hadn’t even been looked at yet, then when I called again the did a rush diagnosis More

Love doing business with Jimmy he always make sure my needs are met and go above and beyond to help resolve any issues..will definitely be taking my car back for future maintenance needs are met and go above and beyond to help resolve any issues..will definitely be taking my car back for future maintenance More

Jimmy was terrific. He is smart, attentive and courteous. He did exactly what he said in a timely manner. He stayed in touch and revived estimates. He did exactly what he said in a timely manner. He stayed in touch and revived estimates. More

Carlos Romero was great and responsive. He made the experience of buying a Mercedes-Benz grand and luxurious. My wife and I love our new car. experience of buying a Mercedes-Benz grand and luxurious. My wife and I love our new car. More

Patrick is one of the best service advisors and I will not go to any others. He listens care for customers get me appointment right away if my car needs urgent care. He follows up the work etc he is too g not go to any others. He listens care for customers get me appointment right away if my car needs urgent care. He follows up the work etc he is too good More