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Mercedes-Benz of Boston

Somerville, MA

4.9
2,319 Reviews
Our core philosophy to give drivers the best car buying experience possible is what separates us from our competitors. By providing incentives like our Smart Pricing Guarantee which enables you to get your money back or exchange your choice of model within certain parameters, we ensure that the car you keep is one that satisfies you. You can trust our team to uphold the "one car at a time" approach, giving you the value you deserve.
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259 McGrath Hwy

Somerville, MA

02143

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Showing 2,319 reviews

April 14, 2021

John was great, very helpful! love my new Vehicle. I would strongly recommend Mercedes of Boston to anyone looking for a new or used Mercedes. More

by JMCCARTHY
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rob Tinkham
5.0
This rating includes all reviews, with more weight given to recent reviews.
Umer Iqbal
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 15, 2021 -

Mercedes-Benz of Boston responded

We are so glad to hear that John and the Mercedes-Benz of Boston team could provide good service! Thanks for the great review.

April 06, 2021

Fantastic experience. Sales associate Jhonathan Linares was really easy to work with and made the process enjoyable. Will be back for another vehicle for sure. More

by biagiottijeremy
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Paolo Castro
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jhonathan Linares
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 16, 2021 -

Mercedes-Benz of Boston responded

biagiottijeremy - Thank you for taking time to write this review. We're so happy to read that your car buying experience with Jhonathan was such a positive one! We realize that customer service is of the utmost importance in our business, so it's rewarding to hear comments like yours. Thank you for the kind words and we look forward to serving your automotive needs again! - Mercedes-Benz of Boston team

April 05, 2021

It was a wonderful experience and Max was very helpful and patience. I can absolutely recommend Mercedes Boston/Max to anyone and I am looking forward to working together with Mercedes Boston and Max agai More

by Saskia
Recommend Dealer
Yes
Employees Worked With
Max Wang
Apr 16, 2021 -

Mercedes-Benz of Boston responded

Saskia - Thank you so much for the wonderful review. Max is a valued team member and your feedback is a testament to his commitment to providing exceptional customer service. Thank you again for your business and we hope to serve your automotive needs for many more years to come! - Mercedes-Benz of Boston team

April 03, 2021

Eric was the best! Wouldn’t want to work with anyone else. He was very kind, not pushy at all, and most of all extremely transparent. He made the journey a pleasure and I would 100% just go back to Eric More

by chaddyuan
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Eric Ilchenko
Apr 16, 2021 -

Mercedes-Benz of Boston responded

chaddyuan - What an outstanding review to read! It is great to know that Eric provided you with a first class and welcoming shopping experience. Our primary concern is delivering flawless customer service and we're happy to know that Eric provided you with exactly that. Thank you for your kind words and we look forward to serving your automotive needs for many more years to come! - Mercedes-Benz of Boston team

April 01, 2021

I can’t say enough about Ash! His attention to detail and his professionalism is outstanding. He truly goes above and beyond! His extensive knowledge and his dedication to his clients is admirable. If you a More

by Kathy M.
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Ashmael Brun
Apr 16, 2021 -

Mercedes-Benz of Boston responded

Kathy M. - Thank you for taking the time to write this review! We're so pleased to know that Ash made your Mercedes-Benz buying experience a stellar one, and we'll be sure to pass along the kind words. Thank you for your business and we look forward to doing business with you again! - Mercedes-Benz of Boston team

March 23, 2021

Eric gave me a tour of of the beautiful Mercedes-Benz of Boston facility. He answered all my questions without hesitation and was very helpful. His knowledge about all Mercedes vehicles, AMG’s specifically, More

by Dennis
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Eric Ilchenko
Apr 15, 2021 -

Mercedes-Benz of Boston responded

Dennis - Thank you for taking the time to write this fantastic review and give our dealership such a wonderful 5-star rating! We work very hard to ensure that each of our guests is 100% satisfied with the Mercedes-Benz of Boston experience. We're so pleased to hear that Eric proudly represented this dealership and provided you with such great service. Thank you again and we look forward to serving your automotive needs for many more years to come! - Mercedes-Benz of Boston team

March 23, 2021

The general manager is an extremely arrogant, rude and condescending person and I would NOT recommend him. He is very disrespectful on the phone. I will never buy a car from herb chambers or advise anyone More

by Gloria
Recommend Dealer
No
Employees Worked With
March 22, 2021

I recently purchased my sixth car from Herb Chambers, Mercedes Benz of Boston. Once again, I connected with Rob Tinkham, to complete the sale. Rob is a true professional who speaks to the customer str More

by paulburg
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rob Tinkham
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 13, 2021 -

Mercedes-Benz of Boston responded

paulburg - What an outstanding review to read! It is great to know that Rob always provides you with a first class and welcoming shopping experience. Our primary concern is delivering flawless customer service and we're happy to know that Rob delivers on that. Thank you for your loyalty and we look forward to serving your automotive needs for many more years to come! - Mercedes-Benz of Boston team

March 22, 2021

If you are looking for a salesman that actually knows about cars and will treat you with respect than Erik is your guy. Thank you so much for taking care of me and my family. Extremely honest, respectful More

by Softwarecoder3212
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Eric Ilchenko
Apr 13, 2021 -

Mercedes-Benz of Boston responded

Softwarecoder3212 - Thank you for sharing your review and congratulations on your purchase! We're so pleased to learn that Eric made your visit so enjoyable. He is such an asset to our team and will be grateful for your recommendation. Thank you again and we look forward to the opportunity to serve your automotive needs again in the future! - Mercedes-Benz of Boston team

March 17, 2021

Looking for a new car and trade in my old car. Stephen Leung is a very fine gentleman and gave me a lot of information about my new car. I will for sure recommend Stephen to my friend and family if they More

by Victoriamoy
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dana LoNano
5.0
This rating includes all reviews, with more weight given to recent reviews.
Stephen Leung
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 08, 2021 -

Mercedes-Benz of Boston responded

Victoriamoy - Thank you so much for your feedback on your recent experience with Stephen. We take pride in providing exceptional customer service and we're so happy our team was able to do exactly that. Thank you for your comments and enjoy your new car! - Mercedes-Benz of Boston team

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